Good communication with the office on the repair progress. Driver (C) who brought the courtesy car was a pleasure to deal with. Car delivered back within expected time frame, it was nicely vale... See more
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Having an accident is not a good experience for many reasons but Lyn on reception just made the nightmare so much easier. She was reassuring, kind and so helpful. John who delivered my car back to... See more
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Positives: Staff are friendly and responsive. They quickly replaced a piece of the bodywork that had fallen off after being put back on the car. Negative: Repair took longer than expected (3 weeks... See more
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Lynn answered queries quickly. Was unable to give5 stars as was disappointed to have to leave my car with keys under wheel. It was then picked up by another firm from Haywards heath and taken to shor... See more
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Company details
Written by the company
At AD Williams we know that being without your vehicle can be an inconvenience. That’s why we offer a hassle free service, completing every repair as quickly as possible whilst ensuring outstanding quality. It’s no accident that we are BSI accredited accident repair centres. We’ve been helping motorists get back on the road after accidents for more than 30 years. Our state of the art body shops are fully equipped to meet manufacturers’ standards for your peace of mind. We only use genuine replacement parts to maintain the safety, integrity (and value) of your vehicle. Our highly trained technicians’ workmanship is guaranteed for three years. We use the latest repair technology including Smart Repair (Small Medium Area Repair Technology) and tackle all types of repair including small scratches, dents, alloy wheel refurbishments and windscreen repairs. We’re a one stop shop for first class, rapid repairs and can manage all the insurance paperwork and negotiations on your behalf. Find our nearest garage to you.
Contact info
Dengemarsh Rd, Romney Marsh, TN29 9JH, Lydd, Kent, United Kingdom
- 01797 320222
Reply from AD Williams - Lydd
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
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Customer service
I found that from the moment I received a phone call regarding my car going into the garage to be fixed that communication was brilliant, and the service carried out was more than I expected.
December 9, 2024
Reply from AD Williams - Lydd
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If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Everyone we dealt with was polite and…
Everyone we dealt with was polite and friendly. Work was carried out quickly and well done.
December 10, 2024
Reply from AD Williams - Lydd
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
I had a really great experience with AD…
I had a really great experience with AD Williams. Very efficient and professional service, friendly and helpful staff. Smooth and stress free collection and delivery of my car following an accident repair. With all the inconvenience associated with having to make an insurance claim, AD Williams handled their part of the repair service excellently and I would recommend.
December 6, 2024
Reply from AD Williams - Lydd
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Lydd
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
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They did a good job repairing the car…
They did a good job repairing the car but notified insurance company that the car was repaired 3 weeks before it was by mistake causing us a lot of problems with the courtesy car company
November 19, 2024
Reply from AD Williams - Lydd
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If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Superb job!
November 27, 2024
Reply from AD Williams - Lydd
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If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Great communication and excellent…
Great communication and excellent service. Would recommend
November 27, 2024
Reply from AD Williams - Lydd
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If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Good service
Good service. Good communication.
Car returned repair quality excellent.
November 27, 2024
Reply from AD Williams - Lydd
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
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As good as new
Having an accident is not a good experience for many reasons but Lyn on reception just made the nightmare so much easier. She was reassuring, kind and so helpful. John who delivered my car back to me also went above and beyond. My car looks as good as new and it is comforting to have the 12 month guarantee.
My only very slight disappointment was a lack of curtesy cars and confusion as to how long the work would take - delayed due to you receiving my car (although this was probably due to my insurance company), and then initially saying 7 days on the app but I fact took 18 days. This said it must be difficult to estimate until the work commences.
Thank you all for doing such a brilliant job.
Sally
November 28, 2024
Reply from AD Williams - Lydd
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If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Prompt friendly service
November 25, 2024
Reply from AD Williams - Lydd
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Lydd
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Excellent customer service
Excellent customer service. They went the extra mile to be helpful.
November 12, 2024
Reply from AD Williams - Lydd
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
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100% recommend, do not take your car anywhere else!
My whole experience with AD Williams from start to finish was amazing. My car was in for a week, they were so quick! I had a courtesy car and even when that had a flat tyre they came straight over and sorted it out for me. The office staff are so friendly and helpful and honestly I wouldn’t even know now I’d had a fight with a bush, the repair job is perfect! 100% recommend, don’t take your car anywhere else.
November 8, 2024
Reply from AD Williams - Lydd
Thank you for taking the time to leave such a fantastic review, we are delighted to hear of your positive experience at AD Williams. I have passed your comments on to the relevant site.
AD Williams Coachworks – Customer Care Team
Car repaired after third party…
My car went here after a third party drove into me. They had the car 2 weeks for quite a minor repair. The allow wheel paint is dreadfull, not impressed at all, it's very lumpy. It's had a new tire put on and I've had the car back a week and already I've had to put air in it 3 times as it's keeps going down. The day it was delivered back it was sitting at 25psi. There is a small dent which was caused by the accident, I showed the person all the damage when they picked it up. When the car was given back I noticed the dent and the bloke just shrugged. I also think the rear wheel is slightly out of position, I was assured after emailing the company that if a wheel is damaged then they carry out wheel alignment. There was nothing in the document to say wheel alignment was carried out. So I am going to have to pay to get the wheel alignment done for peace of mind. Partly my fault for saying I was happy with the repair. I didn't want to refuse the repair for the small dent as I really wanted my car back, however after noticing the alloy wheel and the issue with the tire I'm kicking myself for not complaining at the time.
October 25, 2024
Reply from AD Williams - Lydd
We are sorry to read of your disappointment with AD Williams.
Please email feedback@adwilliams.net with details of your concerns including your registration so we can investigate further.
AD Williams Coachworks – Customer Care Team
Efficient service
Efficient service, good communication regarding collection and delivery. The car looks good and works fine.
October 30, 2024
Reply from AD Williams - Lydd
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Lydd
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
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Reply from AD Williams - Lydd
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Not very happy
November 1, 2024
Reply from AD Williams - Lydd
We are sorry to read of your disappointment with AD Williams.
We have recently tried to contact you to discuss your concerns further.
Please call us on 01797 322200.
Kind Regards
AD Williams
Happy to recommend and use again
Good communication with the office on the repair progress. Driver (C) who brought the courtesy car was a pleasure to deal with.
Car delivered back within expected time frame, it was nicely valeted and with the fuel replaced.
Only improvement would be the courtesy car could do with replacing, found it quite unpleasant to drive.
November 1, 2024
Reply from AD Williams - Lydd
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
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