AD Williams - Crawley Reviews 262

Do not use this company if you have red Mazda paint as they cannot repair this without it having the 'orange peel' effect. Went back twice and still awful (brought it back in the rain too to try and 'hide' the work). I appreciate it is a difficult paint to do but don't try to repair it (twice) if you can't fix it - now going through insurer's to try and sort this out after an independent review report supported our claims (that I had to pay for). Garage tried to say that the whole of the car paint was finished like that but it is very obvious it is not as it is a nearly new car with only 3000 miles on it. My insurer should not have used this company as they are not approved Mazda repairers.

What a wonderful team brilliantly managed by SIMON without whom our KUGA would not have been done. Superb work and service. Thank you

Professional, responsible, great service. Thank you, Dan&Steve real professionals

Dishonest Car Repair Company Risks Reputation by Falsely Claiming New Parts Were Fitted

AD Williams Crawley Limited, a member of the AD Williams Group, claims to be one of the most respected names in the car repair industry. However, their reputation is now in jeopardy after they were caught misleading a customer this week, directly contradicting their core values of Fairness, Integrity, Passion, and Authenticity.

The customer had chosen AD Williams after receiving a recommendation from Audi UK. During a recent visit to their Copthorne location, the customer received a quote for repairs and was initially impressed by the company’s reputation, noting that they were trusted to work on Sussex Police vehicles.

Simon Halford, the Body Shop Manager, assured the customer that AD Williams was an Audi-approved repair center, with all repairs subject to Audi’s inspection to ensure they met the manufacturer’s high standards.

The repairs involved fixing an Audi A1, which was only a few months old with just over 2,000 miles on the clock, following an accident in which the customer was rear-ended while stationary in traffic. The insurance company authorised repairs that included new front and rear bumpers, a new front grill, and a bonnet.

When the customer returned to collect the car, they noticed several issues with the repair. The bonnet was missing a plastic trim piece, and the front bumper, which was supposed to be replaced, still showed scratches from the accident and had been poorly repaired.

The customer challenged Simon Halford, who insisted that new parts had been fitted. When asked to see the old parts, he claimed they had been sent to scrap the previous day.

Upon further inspection, it became evident that the parts had not been replaced at all. Halford later admitted this to Audi UK, who launched an investigation after the customer reached out for assistance. Additionally, it was revealed that the car had never been inspected by an Audi representative, contrary to Halford’s earlier claim.

AD Williams has yet to provide an explanation for the misleading statements, but they have agreed to complete the repair as originally specified. The customer is still awaiting a response from AD Williams’ Managing Director, Stuart Bacchus.

Sussex Police have been invited to comment on the situation, and Trading Standards has been notified.

When choosing a repair company, it’s essential to verify their qualifications. Always request certificates of affiliation, and be sure to scrutinise any claims about OEM parts, warranties, and inspections by manufacturers.

Really impressed with the work I had done at AD Williams which was for some minor damage to the tailgate of my car. Simon and his team were extremely helpful and courteous they also cleaned my car and it looked twice as good as it does when I take it to the car cleaners! Much appreciated Simon.

Car picked up and returned. Great job. Quick repair as parts ordered prior to pick up. Super service.

Great service from all or your team, from collection to redelivery. Car was returned and looked amazing, after having two accidents in 4 months, neither, I add, were my fault. Was so easy to deal with your team, especially Simon who was always available and kept me up to date on progress. Emily was also a little star. Thank you guys

I wish I could rate them higher!! Amazing customer service, everyone I spoke with was friendly, helpful and caring. They dealt with my situation incredibly quickly and answered any query I had. They made the experience as smooth as it could be and fixed my car within the time frame they gave. I was given a great courtesy car and they did the absolute most to help. I can’t fault them in any way my car looked brand new after and I’m so grateful to them for going above and beyond. Thank you so much!!

Fantastic repair to VW polo.
Quick turn around and professional from booking to completion.

My car was repaired within a few days which was very helpful to .e as I have a notability car on behalf of my daughter I received my car back yesterday and it came back in excellent condition I would highly recommend this company for any repairs that need to be undertaken thank you for doing such an excellent job.

Great friendly service. Excellent repair on my car.

Great comms.

Really fabulous job carried out on my car. Helpful and kind staff who collected and delivered the car. Highly recommend.

AD Williams really good garage although there was a lot off issues with my vehicle out of there control I can not give them 5* rating they really worked hard trying to get issues solved even though it was very frustrating I mainly had dealings with Simon and Emily who I fill worked extremely hard in trying to get my vehicle sorted so thanks to you both and your team unfortunately I never actually met them in person
Thanks mr miller

Great company, easy to contact and dropped off vehicle quickly. Repair guys were so helpful and they did a great job on the car, looks great! Courtesy car was v good just took a while to get it.

Very good work and quick

Company dealt with the repair promptly once allocated to them by the insurance company.
Courtesy car provided for the duration of the repair.
Good job dome on the repair and car appeared to have been valeted as well.
All staff I spoke to were polite and very helpful.

Excellent service, fault fixed and another was identified whilst working on it, which was also repaired.

It was a quick job took ages to get a piece of glass then tried to say there was other damage and also we needed to pay more than the excess. Not impressed and we had a long drive to get there

From start to finish I had courteous people and a fair price. The work was done to an extremely high standard.