Adscale Reviews 

Katlyn was awesome. Very big help.

Just did a zoom meeting with Katlyn and I am super happy with the knowledge and support given to get started with AdScale.

Getting insight on how to set up ads properly and what content that she's seen work in my industry / niche is so helpful. I'm excited to move forward with AdScale!

Throughout the process, I had a dedicated point of contact, Katlyn, who responded or provided updates promptly and professionally, and who worked independently with the tech team to address the issue. The problem was resolved relatively quickly, and now everything is running as usual. I am very satisfied with the support.

Kaitlyn L is extremely helpful. Was great from start to finish with setting everything up!

make sure you cancel 30 days prior to your 3 month period is over or you’ll be charged every chance they get. I was told I was only signing up for 3 months trial. at the end of the period I can choose to cancel or continue. I didn’t want to continue so I told my rep I was canceling. the next month I got another 2 charges on my account. they stated since i didn’t cancel 30 days before my period ended I had another month but they did nothing that month for me. I didn’t want their services anymore. then they changed the plan I had cause they said we were in a different tier cause they recommended spending more in ad spend over the 3 month. I had no clue there was more charges but they just want to take whatever they can. the service was good while I had them but the experience to cancel has been extremely poor, disappointing, annoying, and frustrating.

Katlyn was so professional and helped!

We signed up for AdScale's full-service package, which covers active management of both our Google Ads and Facebook Ads accounts. For weeks, we sat on calls with our account manager discussing why our Google campaigns were underperforming, under the impression that our account was being actively managed and optimized in the background.
It wasn't.
Google Ads keeps a Change History log on every account — a factual, timestamped record of every single edit made, who made it, and which login (including any service account) was used to make it. This isn't a matter of interpretation; it's an objective audit trail. When we finally checked it, the log showed zero edits to our Google Ads account from AdScale for the entire period we were paying for full management — all the way until a single, minor change on July 8. Weeks of "management" and "optimization" that we were billed for and told about on calls simply never happened, according to Google's own records. For comparison, the log clearly shows another specialist (Ksenia) who worked on the account previously making edits multiple times a week — so we know real work does show up in this log when it's actually being done.
When we raised this and asked for a partial refund to cover the Google side of the service that wasn't delivered, AdScale's response was that changes had been made using two different logins (their managed user and our own Google user), and that effective management of Brand and Performance Max campaigns doesn't require frequent edits — meaningful changes are made only when they'll have material impact. That may be true in principle, but it doesn't square with a log showing no activity at all for weeks on an account we were told, on repeated calls, was being actively worked on. If substantial work had genuinely been done, it would appear in the Change History tied to whichever login made it. We asked them to point to specific dated entries supporting their claim. They did not.
This is the core of our issue, and it's a contractual one, not a matter of opinion: we paid for ongoing, active management and optimization of our Google Ads account as part of the full-service plan, and for a period of several weeks that service was not delivered. The evidence isn't our word against theirs — it's Google's own audit log, which cannot be edited or backdated. AdScale disputed this, but has not been able to identify a single change in that log to counter it.
We asked for a refund covering the period of undelivered work and a reasonable notice period. That was refused, and instead we were told AdScale would "vigorously defend" itself against what it called false allegations. We'd have much preferred a straightforward acknowledgment and a fair resolution over having to escalate this.
If you're considering AdScale, look elsewhere — we can't recommend them on any level. We weren't happy with either their ad creation or their account management. The ad creation comes down to brand fit, and I can see them working for brands that aren't too particular about their visual brand identity. But the real issue, and what makes this a contractual breach rather than just a difference in taste, is that AdScale claimed to have made edits to our Google Ads account when the account's own Change History log shows none were made.

Katlyn has been great to work with. I have never been able to sellwell on Google Ad Manager. I have seen sales using AdScale and the Magic ads have been amazing for the budget I allocated.

We've had our online store for 17 years now.
We have hired and fired dozens of ad companies and tried multiple software options.

We LOVE Adscale because it allows us the freedom to create our own campaigns, as well as their "hands-on" option. We work with Raz, and he is fantastic!!!! Best we have ever worked with.

Thank you all!!!

Very good platform as this is Human+AI and that is the best combination, we are seeing vastly improved and constant ROAS since using Adscale, and have now been using it for 12 months. The team, are really good at helping when needed, and we feel we are improving things over time. We recommend giving it a go. We run on Shopify johndyergallery.com and the integration with Adscale is very good.

I do not recommend, totally worthless service. AI text its too obvious AI. But the worst support is that after starting price of 150€ per month they don't even care to offer you a support. If you don't trust me, try it yourself try to contact a support.

AdScale has completely lost my trust over a marginal financial mistake. I have uninstalled the app and strongly advise others to be extremely careful.

During my onboarding session, an AdScale agent demonstrated how to set up a Meta campaign but pushed it live entirely without my approval. This error resulted in unauthorized ad spend being charged to my account.

When I contacted support, they acknowledged the situation but refused to refund the money, hiding behind the fact that the actual billing went through Meta. Even though the mistake was exclusively triggered by their agent on their platform, they refused to take true financial responsibility for their error.

If a platform's onboarding process can spend your money without your consent, and the company won't reimburse you for their own mistake, they cannot be trusted. I have uninstalled the app and strongly advise others to be extremely careful.

Avoid at all costs unless you want to see your business drowned in a matter of days.

We installed their Wordpress plugin, it created ongoing 500 errors on our website, wiped all our APIs connections that have been standing strong for 7 years prior to this.
Then we got told their plugin downloaded from their onboarding, was removed from the Wordpress repository 5 years ago. With reason.

It messed with our google tags that are now in need of urgent fix and falsely claimed to have spent money on Google ads while the campaign it created never went live.

Attempted to contact their support twice and received zero answer.

These people should face court and be forever banned from trading in any respectable jurisdiction

We’ve had great success using AdScale and have seen a noticeable improvement in our sales since coming on the platform. The system is easy to work with and has helped us better manage and optimize our ad spend. On top of that, the customer service has been excellent—Nicole from AdScale has been especially helpful. She’s responsive, knowledgeable, and genuinely invested in making sure we’re getting the best results possible. Overall, a solid platform backed by an even better support team.

Idan Rozenberg is reliable support, always being informative and quick to find a solution. I am happy that I can actually rely on the Adscale support team!

Idan was great to work with. He was both professional and very knowledgable about the software. He was able to teach me in a short amount of time.

Thank you for the great service!

Idan was very informative. I am going to plug in and see what I can generate in terms of sales and then revisit this review in the coming weeks and months.

Great service and unreal customer service saves a lot of time running ads

Amazing team especially Idan that helped us out tremendously. Highly recommend

We have only had AdScale for less than a month and have already seen such a great increase in sales and exposure. It's very easy to use for beginners and provides a one stop "shop" for everything ad related. No switching between meta, google, etc. It tells you all you need to know on one screen. Nicole has been great helping out and very friendly!!