The service from Ace Frames is absolutely IMPECCABLE!! I ordered the Buy1Get1free deal for me and a mate and they came the next day sent me signed for and tracked Great communication from Ace Frames.... See more
Company replied
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See what reviewers are saying
I ordered two pairs 3 months ago and I haven’t received I been trying to reach them out since then and they keep ignoring my messages on ig or emails. I tried messaging them on ig from different accou... See more
Company replied
At 1st i was sceptical due to some off reviews however they were complete lies. The glasses were very high quality and the design of the box and way to assemble it was spectacular. I received it 5 day... See more
Litt quality at an affordable price. Will deffo be buying again. The exclusive ace frame II look so premium. Customer service was pattern too. A quick DM on insta and got a reply asap
Company details
Written by the company
Welcome to Ace Frames UK, a premium sunglasses company born and bred in the UK. Our brand is all about celebrating the vibrant, driven spirit of young individuals who are passionate about fashion and style. We are dedicated to bringing you the latest trends and designs in sunglasses, crafted from high-quality materials and finished to the highest standards. Join us on our journey as we strive to inspire and empower the next generation of fashion-forward individuals. Tag us on instagram to be featured @aceframesuk
Contact info
86-89 Paul Street , EC2A 4NE, london, United Kingdom
- 07934873941
- aceframesuk@gmail.com
- aceframes.co.uk
3.7
Average
124 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
scam?
still havent received my order and they havent offered any help. Just silence
October 5, 2023
Unprompted review
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Bad customer service
I ordered the buy 1 get 1 free deal and they sent me the wrong pair of glasses. I sent them a message to try and correct the issue but they didnt reply and then i tried again a week later and still nothing. Not very good customer service.
July 25, 2023
Unprompted review
The product was of amazing quality…
The product was of amazing quality however we received it extremely late as on their Instagram they promise same day shipping
July 1, 2023
Reply from Aceframes
I would like to apologize for any inconvenience caused by the delivery time of your recent sunglasses order from our company. We deeply value your feedback and take your concerns seriously.
Bought it and they told me it’s out of…
Bought it and they told me it’s out of stock and are making me choose an alternative
June 14, 2023
Reply from Aceframes
Dear KIERAN,
Thank you for taking the time to share your feedback regarding your recent experience with our company. We understand that it can be frustrating to discover that an item you were interested in purchasing is out of stock, especially after being refunded. Please accept our sincere apologies for any inconvenience this may have caused you.
At ACE FRAMES UK , we strive to maintain sufficient stock levels to meet the demands of our customers. However, occasionally, unforeseen circumstances arise that can lead to temporary stock shortages. We deeply regret that this was the case during your recent shopping experience.
We understand the disappointment that comes with not being able to secure a desired item, especially after receiving a refund. We assure you that we are actively working to improve our inventory management processes to minimize such occurrences in the future.
As a token of our appreciation for your understanding, we would like to offer you a special discount on your next purchase with us. We hope that this gesture can help restore your confidence in our company and provide you with a more positive shopping experience. Please check your email for the details of the discount code, which can be applied during the checkout process.
Once again, we sincerely apologize for any inconvenience caused. We value you as a customer and appreciate your patience and understanding. Should you have any further questions or concerns, please do not hesitate to contact our customer support team, who will be more than happy to assist you.
Thank you for choosing ACE FRAMES UK.
Best glasses I’ve ever owned
Best glasses I’ve ever owned, quality is amazing!!
April 28, 2023
Unprompted review
Reply from Aceframes
Dear VALUED CUSTOMER ,
Thank you for your 5-star review! We greatly appreciate your positive feedback and support. It's customers like you that motivate us to maintain the highest level of service. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again soon.
Best regards,
ACE FRAMES CEO
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I previously ordered from aceframes and…
I previously ordered from aceframes and I have not one bad thing to say about them. I had messaged them my order and they got back to me in no time. The customer service I received was top notch and will definitely be coming back and referring my friends!!
April 1, 2023
Unprompted review
Great service and even better shades!!!
I ordered these shades a week ago, they arrived really quick. They’re really high quality and look exactly like the pictures. The sizings of the shades are perfect and the customer service was great when I was asking questions about this.
April 27, 2023
Unprompted review
Honestly the best service!!
Honestly the best service! Purchased 3 frames came on time, when asking about sizes was treated with respect and spoke to well. I fully recommend these lot and will be back for more
April 10, 2023
Unprompted review
Reply from Aceframes
Dear SIR/MADAM,
Thank you for your 5-star review! We greatly appreciate your positive feedback and support. It's customers like you that motivate us to maintain the highest level of service. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again soon.
Best regards,
ACE FRAMES CEO
Make sure you shop here!!!
The service from Ace Frames is absolutely IMPECCABLE!! I ordered the Buy1Get1free deal for me and a mate and they came the next day sent me signed for and tracked Great communication from Ace Frames. Anyone that has anything bad to say are clearly jealous and hateful May God help cleanse your soul! :)
April 25, 2023
Unprompted review
Reply from Aceframes
Dear SIR/MADAM,
Thank you for your 5-star review! We greatly appreciate your positive feedback and support. It's customers like you that motivate us to maintain the highest level of service. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again soon.
Best regards,
ACE FRAMES CEO
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Great service
Great service
The items came within 5 days of me ordering and i did not expect the glasses to be as high quality as they are
April 25, 2023
Unprompted review
AMAZING! Can’t go wrong
Brilliant glasses and brilliant service, would recommend
April 27, 2023
Unprompted review
Best Company out there been using them…
Best Company out there been using them for 2 years for my video shoots never fail a lot of these reviews are false
April 27, 2023
Unprompted review
Unprofessional
Unprofessional. no order confirmation was sent to me and now im getting emails from evri that are attempting to deliver to the wrong address because you guys got my door number wrong when i put my correct one in my shipping address so This was an error on your behalf also I tried to contact you guys but never received a response. edit: they reply to this review and talk about getting in touch but ive tried many times and have not gotten a reply, they really dont care.
April 21, 2023
Reply from Aceframes
Dear SIR,
Thank you for taking the time to provide feedback about your experience. We're sorry to hear that your experience with our product did not meet your expectations.
We take all feedback seriously and would like to apologize for any inconvenience or frustration you may have experienced. We would love the opportunity to address your concerns and make things right.
Please feel free to reach out to us directly so that we can discuss how we can improve your experience with us. We appreciate your business and hope to have the opportunity to serve you again in the future.
Best regards,
ACE FRAMES CEO
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The 🐐 aceframes
Well packaged and delivered quickly and the frames are high quality. Shout aceframes wid this glasses got man tt rizz ygm
August 15, 2022
Unprompted review
BEST GLASSES
Amazing glasses 10 10 quality and for the price defo a cop
July 14, 2022
Unprompted review
Sick product nice build quality will be…
Sick product nice build quality will be buying again although delivery took longer than expected but not aceframes fault
July 7, 2022
Unprompted review
10/10 amazing quality
10/10 amazing quality, looks expensive, definitely will be buying again!
July 3, 2022
Unprompted review
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perfect
perfect! Frames are very nice and few comfortable on my face. They also come with a box so you can protect them
June 16, 2022
Unprompted review
Shein products
They purchase all their glasses from SHEIN for £3-£4 and then sell them off for £13 on their websites. Just head over to Shein for the exact same product but cheaper.
May 20, 2022
Unprompted review
Reply from Aceframes
Dear B
Our products are made by custom manufacturers which are not found on shien or any other sites . Please could you provide us your order number to verify this is a legitimate review
absolutely great prices for what i got…
absolutely great prices for what i got quality is amazing and came without a single scratch
May 19, 2022
Unprompted review
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