Had a leaking tap. Garry came over with an apprentice and he was explaining the procedure step by step making sure the apprentice knows what tool and how to carry out the job safely. They even then cl... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Since 2006 i am tenant and move in 2016 , due fire accident. Now do more 10 years , 2026 and I am very lucky with Apri- socialhousing where I am supported for whatever concerns, problems, iss... See more
Company replied
I reside in an abri property and would like to commend dave and Gordon for being excellent trade men putting on new taps to make my mums life easier as she has dementia.They were efficient polite frie... See more
Company replied
I recently had a repair carried out by Abri and I cannot fault their service. The tradesman who attended my property was polite, courteous and very professional. The problem was identified quickl... See more
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Company details
About Abri
Written by the company
Abri is a large housing provider who own and manage more than 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
If you want to raise a repair, make a payment, send us a message and much more, you can do so by logging on to the portal.
Log on to the portal:
Contact info
Collins House, Bishopstoke Road , SO50 6AD, Eastleigh, United Kingdom
- 0300 123 1567
- hello@abri.co.uk
- abri.co.uk
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I had Shaun the plumber in to repair my…
I had Shaun the plumber in to repair my leaking bath taps, he was very quick to decide that they needed to be replaced rather than just a repair. He did the job quickly and efficiently.
He was friendly and was happy to chat while he did what he needed to.
September 16, 2026
Unprompted review
I have always had politeness and…
I have always had politeness and friendliness, and a willingness to help me.
October 7, 2026
Unprompted review
Reply from Abri
Good Morning Patricia,
It's wonderful to hear that our team's politeness, friendliness, and willingness to help have had such a positive impact on your experience. We always strive to be approachable, supportive, and customer focused, so it's greatly appreciated when this is recognised.
Thank you for taking the time to share your comments and If there's anything we can help you with, please don't hesitate to get in touch.
Kind regards,
Chris.
We had a water leak which damaged the…
We had a water leak which damaged the base unit under the kitchen sink, we had to wait 8 weeks from the date of the leak repair to the date of the new unit being installed which was very inconvenient, but the 2 guys who installed the new unit, Keith and Luca were absolutely superb, right from the start they respected our home, they work very well as a team, they're friendly, courteous, polite and done a great job and left the area spotlessly clean and hoovered the kitchen floor too, Well done Keith and Luca, would like to say a big thank you to Heather in customer relations too 👍
September 17, 2026
Unprompted review
Reply from Abri
Good Morning,
While the 8 week wait between the leak repair and the installation of the replacement kitchen unit was inconvenient, We appreciate your patience throughout the process.
It's great to hear that Keith and Luca provided such an excellent service and to know that they treated your home with respect, worked well together as a team, and were friendly, courteous, and professional throughout. We're also pleased that the quality of their work met your expectations and that they left the area spotless, even taking the time to hoover the kitchen floor before they left.
Thank you again for your feedback and for recognising the efforts of our team and If there's anything we can help you with, please don't hesitate to get in touch.
Kind regards,
Chris
I called regarding an issue with no…
I called regarding an issue with no water to my property and Kirsty was very respectful of it being an urgent matter, after sorting the call out I had asked her if could bring up a couple of other issues, these issues were reported and she was very accommodating in finding out what info she could gain for me. Kirsty was very calm and reassuring throughout the call made it a lot easier for me to not get sooo cross. Very pleased overall!
September 28, 2026
Unprompted review
Reply from Abri
Hi Donna Smith,
Thank you for sharing your experience with us. It’s lovely to hear that Kirsty was able to help when you had no water and understood how urgent this was for you.
It sounds like she went above and beyond during the call, taking the time to look into your other issues as well and helping to keep things calm and reassuring throughout. We’ll make sure Kirsty sees your lovely feedback!
Kind regards,
Jasmine
Massive thank you to Jack Abri …
Massive thank you to Jack Abri customers contact you was totally amazing when I had an urgent job needed doing you was polite professional and put my mind at rest .You got stu from maintenance team to me so quickly and the job was sorted straight away can't thank you enough for the way you dealt with it all this was first class service thank you so muchsep
September 10, 2026
Unprompted review
Reply from Abri
Hi Jeni Chamberlain,
Thank you for such lovely feedback. It’s brilliant to hear that Jack made you feel reassured when you needed help and was able to get Stu from the maintenance team out to you so quickly.
We’ll be sure to share your feedback with them both. Thank you again for recognising the service you received, it’s lovely to hear that everything was sorted so quickly.
Kind regards,
Jasmine
Very polite person and very helpful…
Very polite person and very helpful nothing was to much trouble for him Cassey must be an asset to the team. REGUARDS June Board
September 18, 2026
Unprompted review
Reply from Abri
Hi June Board,
Thank you for your lovely feedback. It’s great to hear that Cassey was so helpful and polite, and that nothing was too much trouble for him.
We’re really pleased you had such a positive experience and we’ll make sure Cassey sees your kind words. I’m sure he’ll be very happy to hear that you feel he’s an asset to the team!
Kind regards,
Jasmine
Faulty Heating System
Thanks to Damien for fixing the heating system, I was a bit worried there was a fault with the system, but fortunately Damien was able to fix the fault and I won't be cold this coming winter .👍😉
September 17, 2026
Unprompted review
Reply from Abri
Hi Wendy,
Thanks so much for your lovely review. We’re really pleased to hear that Damien was able to find and fix the fault with your heating and put your mind at ease.
It’s great to know you won’t have to worry about being cold this winter! We’ll make sure Damien sees your kind words.
Kind regards,
Jasmine
Definitely recommend Abri …
I’ve recently moved to an Abri property from Vivid housing. The difference I have noticed in both from reporting the job till completion is the ease and the time scale difference.
I have not had one bad experience with calling to raise a repair to the work being carried out.
If you are considering do an exchange I would 100% recommend Abri.
August 28, 2026
Unprompted review
Reply from Abri
Good Morning Lee & Debbie,
We're delighted to hear that you've noticed such a positive difference since moving to an Abri property and that you've found the repairs service easy to use from first contact through to completion.
It's especially pleasing to know that you've consistently received a high standard of service when reporting repairs and that the work has been carried out efficiently. Comments like yours are incredibly valuable and help recognise the hard work of our teams.
Thank you for taking the time to share your experience and feedback and If there's anything we can help you with in the future, please don't hesitate to get in touch.
Kind Regards,
Chris.
Abri
Abri came out recently to me and had to have a new fan fitted in my bathroom. The service was 10 out of 10 . The gentleman was friendly also which makes the service better experience. Also they came out to fit a new door lock and again great service with Abri . 10 out of 10 . Brilliant service what more can I say .
September 17, 2026
Unprompted review
Reply from Abri
Hello Perry,
It's great to know that the installation of your new bathroom fan was completed to such a high standard and that the engineer's friendly and professional approach made the experience even better.
We're also pleased that you were equally satisfied with the replacement of your door lock and the service provided.
Comments like yours are wonderful to receive and will be shared with the teams involved. Thank you for your kind words and for taking the time to share your experience. If there's anything we can help you with in the future, please don't hesitate to get in touch.
Kind Regards,
Chris.
Very recently moved into an Abri…
Very recently moved into an Abri property. My daughter’s bedroom window is a very large window and it did not have a lock on. Tony provided a very prompt and polite service. Thanks again Tony great customer service!
September 15, 2026
Unprompted review
Reply from Abri
Good Afternoon,
Thank you for taking the time to leave us such a lovely review. We're delighted to hear that, after moving into your new Abri home, Tony was able to assist with the issue regarding your daughter's bedroom window so quickly and professionally.
It's great to know that you found his service prompt, polite and helpful. We understand how important it is to feel safe and secure in your home, especially when settling in, and we're pleased that Tony was able to provide a positive experience.
Thank you again for your feedback and welcome to your new home.
Kind regards,
Chris
Van wv73 ykw has been blocking the road…
Van wv73 ykw has been blocking the road at tw14 8lq for days causing problems for residents and emergency services spoke to them on the phone twice nothing been done
October 3, 2026
Unprompted review
Reply from Abri
Hello Peter,
We are sorry to hear about the concerns you raised regarding the vehicle and the inconvenience this may have caused to local residents.
We understand your frustration and appreciate you bringing this matter to our attention. I have personally spoken with one of our Fleet Operations Coordinators and I can confirm that the vehicle has now been moved.
Thank you again for making us aware of the situation as it helps us identify where improvements are needed and ensures the service we provide meets our customers expectations.
Please don't hesitate to get in touch if there's anything else we can do to help.
Kind regards,
Chris
I contacted Abri and told them I had a…
I contacted Abri and told them I had a couple of draws and cubboard door that needed repairing in my kitchen, they sent one of there operatives round, and did an excellent job, Thankyou Alan for doing a great job 👍
September 17, 2026
Unprompted review
Reply from Abri
Good Morning Christopher,
Thank you for taking the time to leave us a review. We're delighted to hear that the repairs to your kitchen drawers and cupboard door were completed to such a high standard.
We'll be sure to pass your kind comments on to Alan, who will be pleased to know that his work made such a positive difference. Thank you for recognising his excellent service.
Kind regards,
Chris
Called regarding bathroom light
I spoke to Maryna when I called about changing a light bulb in bathroom, a simple request that could have been rejected. Maryna was extremely friendly and very helpful and understanding. It was a pleasure talking to her and she sorted out my problem in a professional manner.
September 17, 2026
Unprompted review
Reply from Abri
Good afternoon Pauline,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Maryna was able to assist you with your enquiry and that you found her to be friendly, helpful, and understanding throughout your call, it's wonderful to know that Maryna took the time to listen, provide support, and resolve the matter in a professional manner.
If there's anything we can help you with in the future, please don't hesitate to get in touch.
Kind regards,
Chris
Again wasting my time
Again wasting my time. Had a phone call from these, the person was too busy chatting to their colleague in the background, they didn't know I had answered. Then they went and booked a repair without consulting me. So now I have had to waste my time again ringing them to cancel. Any jobs i will raise when the grown ups are back. Love how they have to record their calls aswell now, says it all really. Also told me to contact gas company about carbon monoxide detector... why, your the ones who put it in the property. I swear I have no time for inadequate staff members.
October 1, 2026
Unprompted review
Reply from Abri
Hello Kymm,
We’re very sorry to hear about your experience and appreciate how frustrating this situation must have been for you.
It's disappointing to hear that you felt your concerns were not handled professionally. The level of communication you describe, particularly feeling ignored during a phone call and having a repair appointment arranged without your agreement, is not the standard of service we aim to provide.
We’re also sorry for any confusion regarding the advice provided about the carbon monoxide detector. It's possible that the batteries need replacing however, to ensure your safety and make sure the issue is addressed correctly, We would recommend contacting our Customer Contact Centre on 0300 123 1567.
Our team will be able to support you further and arrange for an emergency repair to be raised if required.
Thank you for taking the time to share your feedback as it helps us identify where improvements are needed and ensures the service we provide meets our customers expectations. Please don't hesitate to get in touch if there's anything else we can do to help.
Kind regards,
Chris
Top Service From Abri
I recently had a repair carried out by Abri and I cannot fault their service.
The tradesman who attended my property was polite, courteous and very professional.
The problem was identified quickly and repaired straight away.
I was even shown photographs of the repair so I could see the finished job.
I must say on this occasion I was very satisfied with the service that I received from Abri.
September 15, 2026
Unprompted review
Reply from Abri
Good Afternoon Helen,
Thank you for taking the time to share your feedback. We’re delighted to hear that you were so satisfied with the service you received from Abri.
It’s great to know that the tradesperson who attended your property was polite, courteous, and professional throughout the visit to your home.
We’re also pleased that the issue was identified quickly and repaired promptly, helping to make the experience as smooth as possible.
If there’s anything we can help you with in the future, please don’t hesitate to get in touch.
Kind regards,
Chris
Ian came to fix a leaking tap which…
Ian came to fix a leaking tap which flooded the bathroom while on holiday. Ian was polite, professional and very helpful. The tap was broken inside in 4 pieces and reassured me i was not imagining water appearing from no where. Thank you again Ian
September 16, 2026
Unprompted review
Reply from Abri
Good morning Kelly,
We’re delighted to hear that you had a positive experience with the service provided by Ian. It’s especially pleasing to know that he was both professional and polite while visiting your home to carry out the repair to your bathroom tap.
Thank you for taking the time to share your feedback. If there’s anything we can help you with in the future, please don’t hesitate to get in touch.
Kind regards,
Chris
Must say Clifford was helpful and…
Must say Clifford was helpful and completed my repairs to my satisfaction. He was having trouble with garage lock but said it wouldn't beat even if it took him all day. TOP MARKS
September 23, 2026
Unprompted review
Reply from Abri
Hello Jackie,
Thank you for reaching out, Its wonderful to hear that Clifford was so helpful and that he completed the repairs to your satisfaction.
It’s especially great to hear about his determination in resolving the issue with your garage lock. His commitment to getting the job done, no matter how challenging, is exactly the level of service we strive to provide.
Thank you again for your feedback, and if there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Chris
Positive Abri
My experience as a tenant with Abri is a positive one. The staff are very polite, friendly and professional. To book a repair is easy to do through their app portal. It gives you dates and times which are convenient to me. The jobs are completed by knowledgeable staff and arrived within the time frame. Overall, i have had no issues with Abri and find them approachable, so a happy tenant.
September 30, 2026
Unprompted review
Reply from Abri
Hi Jane Harris,
Thanks so much for your lovely review. It’s really nice to hear that you’ve had such a positive experience with Abri and that you find our staff friendly, professional and easy to approach.
We’re also glad to hear you find booking repairs through the portal nice and easy, and that our teams arrive on time and get things sorted for you.
It’s great to hear you’re a happy tenant. Thanks again for sharing your experience with us!
Kind regards,
Jasmine
Feedback on Abri Homes carpennter
I was originally with Silva Homes which then merged and became Abri. I have to say that because it was going to be a bigger company I expected the service to deteriorate. I just had Bick from their Carpentry Team to fix a couple of my locks. He fixed both and he was polite, very efficient and completed the jobs in a quick time. I can say that if all the people that Abri employ are as good as Nick, I have nothing to worry about.
September 15, 2026
Unprompted review
Reply from Abri
Hi Neil Jaclson,
Thanks so much for taking the time to leave us a review. It’s great to hear that Nick was able to get both of your locks sorted quickly and that you found him polite and efficient.
We’re really pleased that your experience since moving from Silva Homes to Abri hasn’t been a disappointment. It’s lovely to hear that Nick’s service has helped give you confidence in us.
We’ll make sure Nick sees your kind words!
Kind regards,
Jasmine
Ben repaired my water heater and did an…
Ben repaired my water heater and did an excellent job. He arrived on time, worked efficiently, and made sure everything was running perfectly before leaving. Great service and highly recommended.
August 31, 2026
Unprompted review
Reply from Abri
Hi Evans,
Thanks so much for your lovely review. We’re really pleased to hear that Ben was able to get your water heater sorted and that everything was working perfectly before he left.
It’s great to hear he arrived on time and got the job done efficiently. We’ll be sure to pass this on to Ben and his manager.
Kind regards,
Jasmine
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