Neither Jeff nor Dean batted an eyelid when I, my partner and my 6ft 4" mobility restricted dad rocked up without an appointment in their Southampton store in urgent need of a wheelchair. Within the h... See more
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Location
Switch location42-46 Portsmouth Road, Woolston, SO19 9AD Southampton, Hampshire, GB
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See what reviewers are saying
Dean, who served us showed a remarkable level of knowledge about the problems of being disabled. His product knowledge was remarkable and he was able to hold an intelligewnt conversation. I would have... See more
Company replied
Needed a wheelchair for my wife who has advanced dementia and mobility problems. We are both 80, I am sole carer and with Parkinson's so lugging a 'normal' wheelchair about is not good, similarly my w... See more
Company replied
Ableworld Southampton are excellent. They helped my elderly parents to remain safe, mobile & comfortable. Equipment provided always good quality. Gave them confidence to remain independent & live in t... See more
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Company details
About Ableworld - Southampton
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Contact info
42-46 Portsmouth Road, Woolston, SO19 9AD, Southampton, Hampshire, United Kingdom
- 023 8044 0000
4.9
Excellent
183 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing and kind service from Dean
Amazing and kind service from Dean. He tightened my footrests and got me a new fitting for my rollator.
Always very helpful.
April 29, 2026
Unprompted review
Reply from Ableworld - Southampton
Hi Angela. thank you for your kind words. We’re glad Dean could help and that you’re happy with the service. If you need anything else, please let us know.
Kind Regards,
Ableworld
Professionalism and Know-How
Neither Jeff nor Dean batted an eyelid when I, my partner and my 6ft 4" mobility restricted dad rocked up without an appointment in their Southampton store in urgent need of a wheelchair. Within the hour we had a folding model which comfortably accommodated my dad's height and fitted in the back of our car. As a carer, I am more used to anticipating problems nowadays so professionalism and know-how are appreciated.
March 20, 2026
Unprompted review
Reply from Ableworld - Southampton
Hi Dominique, Thank you very much for sharing your experience with us. We’re so pleased to hear that Jeff and Dean were able to assist you, your partner, and your dad so promptly and effectively during your visit.
We understand how important it is to find the right solution quickly, especially in urgent situations, so it’s great to know their professionalism and expertise made a positive difference. Ensuring comfort, suitability, and convenience.
We really appreciate your kind feedback and are glad we could help when you needed it most. We hope to welcome you back again in the future.
Take Care,
Ableworld
Fab customer service.
I took my elderly neighbour to Ableworld in Woolston, Southampton to get her walker fixed and she was very happy with the service she received. They didn’t even charge her for fixing a new knob to enable her to adjust the handles on her walker. The assistant ‘Peter’ was very helpful and friendly, as were all the staff. Great customer service. The shop was well organised with a great range of aids. We would highly recommend Ableworld.
February 6, 2026
Unprompted review
Reply from Ableworld - Southampton
Hi Pink, thank you for your kind review. We are so pleased to hear that your neighbour was happy with the service she received at our Woolston store. It’s great to know that Peter and the rest of the team were helpful and friendly, and that the walker adjustment was sorted for her. We’re also glad you found the shop well organised with a good range of aids. Thank you for recommending Ableworld!
Kind Regards,
Ableworld
Quick and very professional
After an injury, I tried to use my late husband's stairlift that had been switched off for nearly 5 years. Obviously, the batteries were dead. I called Ableworld, who's rates were much better than other firms and Roger, the engineer was here within the hour!
He was friendly, professional and very quick to replace the batteries. I am now safe on the stairs! Thank you Roger and Ableworld.
December 19, 2025
Unprompted review
Reply from Ableworld - Southampton
Hi Val & John,
Thank you for taking the time to share your experience! We’re so glad Roger could get your stairlift batteries replaced quickly and safely. It’s great to hear you’re now feeling confident on your stairs again. We’ll be sure to pass your kind words on to Roger and the team!
Take care,
Ableworld
My new Powerchair
I have had my eye on a power chair and was told Ableworld stocked it, my Husband and I drove to take a look and they didn’t have one in Woolston Southampton, but speaking to Amy, she offered to order one in, I said I only wanted to Look at this stage, no problem I was told.
2 days later I was told it had arrived, I said I wouldn’t be able to get there till following week, again, no problem.
We went to Store on Monday, had a demonstration and I was so happy when my Hubby bought it for me.
Dean, who served us , Amy who ordered it, and all the staff in this branch were so highly professional and friendly, I would recommend them to anyone who maybe in need of a little help x
December 15, 2025
Unprompted review
Reply from Ableworld - Southampton
Thank you for taking the time to share your experience. We really appreciate your kind words.
We’re delighted that Amy, Dean and the rest of the team at Ableworld Woolston were able to help you find the right powerchair and make your visit a positive one. It was our pleasure to order the chair in for you and ensure you had a demonstration before you decided, and we’re thrilled that you’re happy with your new powerchair.
Your recommendation means a lot to us, and we’re always here to help if you need anything in the future.
Kind Regards,
Ableworld
I VISITED WOOLSTON BRANCH TODAY AND…
I VISITED WOOLSTON BRANCH TODAY AND DEAN AND HIS ASSISTANT SHOWED ME AND DEMOSTRATED THE WHEELCHAIRS THEY WERE BOTH VERY HELPFUL IN FINDING THE RIGHT ONE THANKS FOR ALL YOUR INPUT
December 5, 2025
Unprompted review
Reply from Ableworld - Southampton
Hi Stephen, thank you for taking the time to leave this lovely review. We’re delighted to hear that Dean and his assistant were able to assist you and demonstrate the wheelchair options so helpfully. Your kind words are greatly appreciated, and we’re pleased we could help you find the right product. If you need any further assistance, please don’t hesitate to get in touch.
Thanks again for your feedback,
Ableworld
Great service and help
I recently took my elderly mother to the Woolston, Southampton branch of Ableworld as she was looking to buy a small mobility scooter. We received 5 star service from Dean who explained everything clearly to mum about the different advantages of the various scooters that he had in stock. I would definitely recommend Ableworld as they have an enormous variety of assistance aids for almost every need and the knowledge to go with them. Thank you Dean!
November 18, 2025
Unprompted review
Reply from Ableworld - Southampton
Hi Karen, thank you for taking the time to share your kind feedback. We’re delighted to hear that you and your mother had such a positive experience at our Ableworld Southampton store. Dean will be thrilled to know that his knowledge and friendly approach made your visit enjoyable and helpful.
We truly appreciate your recommendation and are so pleased we could assist your mother in finding the right mobility scooter. If there’s ever anything else we can do to help, please don’t hesitate to get in touch.
Kind regards,
Ableworld
Dene at Ablewold Southampton
I had been looking for a particular powerchair and having great difficulty. An advert came up on facebook for Ableworld. I rang the Southampton shop and from the first contact Dene was brilliant. Than went to them and again could not fault the service. Highly recommended.
September 17, 2025
Unprompted review
Reply from Ableworld - Southampton
Hi Jenny,
Thank you for your kind feedback! We’re so pleased Dean and the Southampton team were able to help you find the powerchair you’d been searching for. It’s wonderful to know that your experience from the very first call through to visiting the store was such a positive one.
We really appreciate your recommendation and look forward to seeing you again in the future.
Best wishes,
Ableworld
Ableworld Southampton
Great company with lots of stock. Great range of stairlifts. Customer service is second to none. I would highly recommend Ableworld in Southampton.
September 8, 2025
Unprompted review
Reply from Ableworld - Southampton
Hello,
Thank you so much for your kind words! We’re delighted to hear you were pleased with our range of stairlifts and our customer service. Your recommendation means a lot to us, and we really appreciate you taking the time to share your experience.
Take care,
Ableworld
My mother needed to update her…
My mother needed to update her wheelchair and when we walked into the shop a lovely man called Peter came over to us and was so helpful. He looked at my mums old chair and said due to its age it was beginning to break so he got a nice new style wheelchair and showed us how it all worked and explained it very well , took his time and was extreamly patient and didn't do a hard sell like a lot of sales people do. I would deffinately recommend Ableworld for any disability piece of equipment .My mum has visited the shop and purchased all the things she has needed and is always impressed with the friendly service and good value for money. Mrs Maggie Taylor.
August 16, 2025
Unprompted review
Reply from Ableworld - Southampton
Hi,
Thank you so much for sharing your experience, Mrs. Taylor! We’re delighted to hear that Peter could assist your mother with patience and care, and that you felt supported throughout the process. It’s wonderful to know that your mother continues to be impressed with our friendly service and value. We truly appreciate your recommendation and kind words, and we hope to see you both again soon!
Take care,
Ableworld
terrible produt riser recliner armchair…
terrible produt riser recliner armchair not enough pading in backrest one part on the right has no padding in top you are encurriged to take out and pay for insurance so you have no warranty really stay away from this company.
August 15, 2025
Unprompted review
Reply from Ableworld - Southampton
Hi Ian,
Thank you for reaching out to us and submitting a Trustpilot review. We are sorry you feel we have not provided the service you feel you would expect.
All the riser recliner chairs we sell come with a 1-year labour and callout warranty and between a 2- and 5-year parts warranty depending on the model purchased. We offer an optional 6 months free insurance that includes accidental damage. Any extension to the 6 months free insurance is entirely optional.
We would like the opportunity to look into your situation further, therefore we would appreciate it if you contact the customer services team at support@ableworld.co.uk
In the meantime, we would like to thank you for your feedback, as all feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers’ experience a positive one and your feedback is enormously valuable to us, so we greatly appreciate you taking the time to submit your review.
Take care,
Ableworld
Absolutely excellent service, thanks so much 💯
Absolutely excellent service many thanks Dean for looking after us so well 💯
August 5, 2025
Unprompted review
Reply from Ableworld - Southampton
Hi Pat,
Thank you so much for your kind words! We're thrilled to hear that Dean took great care of you — we will be sure to pass on the kind message. We truly appreciate your support and look forward to welcoming you back soon!
Take care,
Ableworld
Fantastic shop and service
Took my mum in to the Woolston shop to buy a new wheelchair,as had great service before in there, and was met by Dean he was absolutely brilliant such great service really helpful and knowledgeable, no rushing couldn't do any better, even arranged the new wheelchair to fit in my boot with the old one, showed all the bits to it and also mentioned about they can service it once a year thanks for all your help Dean an asset to the shop and company
July 21, 2025
Unprompted review
Reply from Ableworld - Southampton
Hi Kim,
Thank you for your kind words and for choosing to return to our Ableworld store. We're so pleased Dean was able to help you and your mum find the right Wheelchair with such care and attention. He’s a real asset to our team, and we’ll be sure to pass on your lovely feedback.
If you need anything else, we're always here to help!
Take care,
Ableworld
Woolston Branch - Highly Recommended!
Needed a wheelchair for my wife who has advanced dementia and mobility problems. We are both 80, I am sole carer and with Parkinson's so lugging a 'normal' wheelchair about is not good, similarly my wife could not control a self propelled version. Dean and Peter fixed us up with a wheelchair with an Excel power wheel attachment. Heavy to put in car but in three basic parts chair/motor/battery manageable. Help and service was exemplary.
June 27, 2025
Unprompted review
Reply from Ableworld - Southampton
Hi Bruce,
Thank you for taking the time to share your experience with us. We’re so pleased Dean and Peter were able to help find a practical solution that works for both you and your wife. We understand how important it is to have equipment that’s manageable and makes life a little easier.
It’s great to hear the Excel power wheel attachment is helping, and we truly appreciate your kind words about the service you received. We’re always here if you need further support.
Take care,
Ableworld
My 94 year old father is still independent and cherishing life
I have a father that has been active his whole life until at the age of 94 has started to show signs of wear and tear. Dean and Jeff were so helpful in helping me select an electric wheelchair and walker to ensure my father can still get around. They both were patient and informative in setting up and educating us on both our purchases. The ability to get around has meant my father is still independent, living on his own and cherishing life.
May 24, 2025
Unprompted review
Reply from Ableworld - Southampton
Hi,
Thank you so much for sharing your experience with us. We’re delighted to hear that Dean and Jeff were able to help you find the right products for your father. It’s wonderful to know that he’s still able to enjoy his independence and keep living life to the fullest — that’s exactly what we hope to achieve for all our customers.
We’ll be sure to pass on your kind words to the team, and we’re always here if you need any further support.
Take care,
Ableworld
Reply from Ableworld - Southampton
Hi Neil,
Thank you for your feedback!
We’re delighted to hear you received quick, helpful, and friendly service from Dean. We'll be sure to pass on your kind words to him. If there’s anything else you need, please don’t hesitate to reach out.
Take care,
Ableworld
Nothing was too much. Fix of a walker
Took a walker in as missing a bolt on the handle. Jeff was excellent. Professional, helpful and quick to fix. Highly recommend them for service and choice.
May 19, 2025
Unprompted review
Reply from Ableworld - Southampton
Hi Katie,
Thank you for the great review! We're so pleased Jeff was able to sort the issue quickly and provide the level of service we aim for. Your recommendation means a lot—don’t hesitate to reach out if you need anything in the future!
Take care,
Ableworld
Cant specify one person.
All the staff at the Southampton branch are so kind and helpful. Whatever I need they strive to go above and beyond to provide me with. I cannot specifically say anyone person from the maintenance guys to the team in the shop floor they are all fantastic people and they make me feel it's ok to be in my wheelchair and I am welcome in the store with anything I need. And they are always happy to give much needed advice too. And unlike most other stores I go in they treat me with respect like a human being and dont make me.feel ashamed that I am in need of their services. They are the only place i go to for what i need. I am very thankful to the whole team.
May 9, 2025
Unprompted review
Reply from Ableworld - Southampton
Hi Emma,
Thank you for your kind words. We're so glad to hear you feel welcomed and supported at our Southampton branch. It means a lot to the whole team to know we’ve made a positive difference. We truly appreciate your loyalty and look forward to seeing you again soon!
Take care,
Ableworld
Service for manual wheelchair
I booked a service for a manual wheelchair. I booked so I could wait for it and was told it would be 30 to 60 mins depending on what needed doing. I took it to the southampton store just before 0900 hrs, Mark took it from me as soon as I arrived. I went for a stroll and returned 30 mins later, the wheelchair was ready and waiting for me, cleaned and looking like new. Mark and the staff on the cash desk were very friendly. I have always had excellent service at the store and would recommend it to anyone who needs any type of mobility aids.
April 8, 2025
Unprompted review
Reply from Ableworld - Southampton
Hi Debbie,
Thank you so much for your review! It's great to hear that our Ableworld Southampton store provided excellent service on your visit to the store and managed to get your Wheelchair back up and running as normal! We hope to see you again soon.
Take care,
Ableworld
Useful advice given
We found the Southampton store eventually but having the post code wasn't useful.
We spoke to Dean when we arrived.
They didn't have what I was looking for, a car booster seat, so he had a look on the internet.
He suggested we try a Halford store. I was able to purchase one from there. So thank you Dean for the helpful advice
April 5, 2025
Unprompted review
Reply from Ableworld - Southampton
Hi,
Thank you so much for your review! It's great to hear that our Ableworld Southampton store was able to help you find what you were looking for!
Take care,
Ableworld
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