A-List Lace Hair Reviews 

170
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers had a great experience with this company. Customers frequently mention that the expert staff are exceptionally welcoming, professional, and attentive during every visit, making everyone feel truly valued and special. Consumers also love the natural look and high quality of the human hair wigs, which feel extremely comfortable, style beautifully, and stay fresh for a long time. Some reviewers were not happy with the product durability, noting that certain pieces experienced unexpected shedding, thinning, or quality issues over time. A few other people also felt that fitting, sizing, and overall service consistency did not always meet their initial expectations.

What people talk about most

Product

Customers report positive experiences with the product, highlighting the amazing hair quality, soft texture,... See more

Staff

Reviewers highlight positive aspects of staff, noting that the team is consistently friendly, welcoming, and... See more

Service

People report overwhelmingly positive experiences with the service, highlighting professional staff and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the hair is amazing and... See more

User experience

Clients share positive opinions on user experience, describing it as amazing and enjoyable from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I travel from afar to trust A List with my hair and styling, and they never disappoint! The stylists are always on point, taking their time to ensure I look amazing. I've had various appointments and... See more

Company replied

Rated 5 out of 5 stars

I arrived late because of train delays also travelling from Essex is not an easy journey, but A-List Lace Hair consultant Asher was so welcoming and understanding and made me feel so comfortable bec... See more

Company replied

Rated 5 out of 5 stars

As soon as I walked into the salon, I was made to feel comfortable by all the stylists. I had my wig styled by Giselle and the hair that I left with was the best that I have ever had styled. The... See more

Company replied

Rated 5 out of 5 stars

Love this place and would highly recommend it! The lace wig I brought is fantastic - great quality and looks very natural. The best wig I have ever had! The service is great - really professiona... See more

Company replied


Company details


Contact info

3.9

Great

TrustScore 4 out of 5

170 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically takes over 1 month to reply

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3.9

All reviews

(170)

45 reviews in the last 12 months

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Rated 4 out of 5 stars

New month new hair

I was greeted by a smiling Iffy and was promptly taken through for my consultation.
I tried on 4 units 2 similar to what I’ve had previously from A list.
I decided to go with a completely different style.
I was taken through to the fitting room where I was left waiting for 15 minutes. At no time did anyone tell me what was happening.
The lovely Giselle then attended to me and explained what she would be doing, she was chatty, friendly and kept me informed about what she was doing and the products she was putting on my new unit. I can say that I am pleased with my wig and will definitely return. Unfortunately I could only give 4*as I was left waiting with no explanation. I would definitely recommend A List Hair.

April 1, 2023
Unprompted review
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Rated 5 out of 5 stars

Excellent

Excellent, professional and friendly staff.
Time and care taken choosing wigs with the stylists.
Quality of the wigs and installatiin by the stylists.
Warn and welcoming environment.

10/10.

April 1, 2023
Unprompted review
Rated 5 out of 5 stars

I had a lovely experience

I had a lovely experience. As usual I found the customer service from the receptionist to the fitter to the stylist very friendly, courteous and helpful. They have recently had a makeover and the pink walls and flowers add a cute vibe to the salon. They even have small tablets positioned for each customer so we can watch whatever is available while we are undergoing the styling. They also now have a card machine, enabling us to make our purchase without having to walk around with lots of cash, or find a cash machine with enough money in it to supply our needs at the time. I will continue to recommend A-List Lace Hair and will continue giving them my custom.

March 11, 2023
Unprompted review
Rated 5 out of 5 stars

You must come here for all of your wigs and styling!!!

It was my first time purchasing a wig and having it styled with A-List Lace Hair. I'm so impressed with the quality of the hair and the service! I was nervous to attend the appointment as I've never worn a lace wig and I have alopecia. The staff were so warm and welcoming from start to finish. The stylist was very detailed in telling me how to care for the hair, provided entertainment while I waited on the tablet and she was lovely. The hair looks so natural and it's the perfect fit. Their argan oil hair serum is amazing and I will be coming back here for all of my wigs. Thanks so much, I feel amazing!!

March 24, 2023
Unprompted review
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Rated 5 out of 5 stars

Amazing service

Amazing service. The staff are so friendly and helpful. I like the quality of the wigs. This is my 5th wig, and I will return for my 6th.

March 24, 2023
Unprompted review
Rated 5 out of 5 stars

Great for newbies

I initially booked a consultation to try on different units and quickly settled on a curly wig

The process was very professional, they have separate treatment rooms for a discreet experience

I opted in for their fitting service, there was a wait due to it being busy but the stylist was quick, easy to talk to and very helpful

I would definitely recommend and hope to return for another unit in the future

March 5, 2023
Unprompted review
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Rated 5 out of 5 stars

Wouldn’t go anywhere else

Went on Tuesday to get a new wig and couldn’t be more happy. Giselle is such an amazing stylist, she has fitted all of my wigs and is so lovely, talks you though every step. Everyone made me feel very welcome and I honestly wouldn’t go anywhere else. They have new tablets so you can watch shows whilst getting your unit fit. Also love all the new decor!

March 7, 2023
Unprompted review
Rated 3 out of 5 stars

Wig review

-Customer service was really good
-staff friendly
-wasn't made to wait long
-was offered a drink
-Did not like the actual wig as differed to what was I had tried on as well as on their social media account. Wig looked bulky and too unnatural
-Lace not tinted to my colour, was about two shades lighter than my skin tone
-little shedding
-was made aware card machine didn't work but may be a problem if you have to withdraw a large amount of money

February 25, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic salon

Fantastic salon. The hair is fantastic quality. They are super professional and the installation is very quick. I can only recommend

March 2, 2023
Unprompted review
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Rated 5 out of 5 stars

Excellent ...............This was my second time purchasing a…

This was my second time purchasing a wig from A-List Lace; the first time was a letdown due to an accident caused by the lady who was styling my hair and being my first time trying a wig; I vowed not to do wigs again, but in the end I looked amazing. I would have approached management, but I let it go.
Today, February 25th, I returned to buy a second wig because I liked my first purchase regardless of what had happened previously.
I must say that the customer service was excellent; Ify made certain that I had the best experience possible; she walked me through how to play with my new wig, and Toya did an amazing job transforming me and so was all the other staff.

I 100% recommend. Thank you A-list, I like my Jasmay unit.

February 25, 2023
Unprompted review
Rated 5 out of 5 stars

I normally get my wigs online

I normally get my wigs online, but decided to support a black owned UK business so came to A List Hair boutique for a fitting. So pleased with the experience - Ify was so patient, warm and friendly throughout my consultation. I purchased a wig and was able to get it styled there and then (big up Jenevieve and Toya for styling my new piece!), enabling me to leave with my new purchase on my head! Ify, Jenevieve and Toya were AMAZING!! Thank you

February 25, 2023
Unprompted review

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