100Green Reviews 1,476

excellent customer service

The most helpful staff and the best service I have ever received from any Energy provider.
And believe me, I have used more providers than I can count......

The service was great by Lisa, very helpful. I always appreciated her attention. Thank you Lisa for your help.

First class service, problem was sorted out in no time.

Very quick response. Spoke to a human who was helpful and understanding. Called me back within 24 hours with a satisfying solution to my issue

I asked to switch provider but on checking the information emailed over by the new supplier, I requested to cancel the switch. the customer service team were very helpful and even when the other provider became unhelpful switch me back at the current rate.

Very easy to make contact with, no waiting or multiple stages to go through. Professional agent who understood and answered my queries quickly. Great experience, which you can rearly say these days.

I find this company truly remarkable. My journey to 100Green began after my previous supplier increased my rates by 17%. When I tested the market, that supplier contacted me three separate times, eventually offering a rate even lower than my original price. I fundamentally disagree with that policy; as a loyal customer of four years, I should be offered the best price initially, not as a desperate attempt to prevent me from leaving.
Out of all the providers I considered, 100Green stood out. While their pricing wasn't the absolute lowest, it remained competitive and unusually, there was no financial penalty should I wish to leave my contract early. Crucially, their reviews suggested they were easily reachable by phone - a claim I have since verified to be entirely true.
Once I changed I reconsidered my attitude to smart meters. Because my apartment is roughly 70 yards from the meter cupboard, a normal In-Home Display (IHD) wouldn't function. However, because 100Green is so approachable, I agreed to the switch on one condition that they provide a working IHD using an ALT HAN (Alternative Home Network) system. I understand that in practice only a few suppliers will do so. 100Green agreed, and although the installation took longer than anticipated, it has been working perfectly for several weeks.
Throughout this process, I needed to call them several times. Each time, I was met with a polite, welcoming and knowledgeable person - not an ineffective chatbot, a "see website" brush-off, or even to consult a FAQ list on their website. In this digital age, such service is a rarity. I have no personal relationship with 100Green other than being a satisfied customer and it is a genuine pleasure to recommend them so highly.

100green is the best. Great customer service as always.
Thank you.

I had a fantastic experience with 100Green today. Camille was incredibly fast and professional in updating our account details. She provided the exact document we needed within minutes. Excellent communication and a very smooth process. Highly recommended!

I had an amazing experience with 100Green today. Billie Harding was incredibly helpful, efficient, and professional. She assisted us in updating our account names for a residency proof application and handled everything smoothly. Her communication was top-notch, and she went above and beyond to ensure the document was perfect. Thank you, Billie, for the 5-star service!

Customer service is just brilliant. Calls are quickly answered and the service is second to none.

Firstly 100 Green you get to talk to a real person straight away, no horrible menu to work through. Secondly I recognised the friendly voice which was even nicer, almost remembered her name and she remembered talking to me in past. Thirdly she sorted my issue really quickly and efficiently. Certainly deserves 5 star rating!

Early days but i have received excellent customer service after a query re my smart meter. Instant response with follow up calls

Excellent customer service. I emailed to clear up a few things and they were dealt with rapidly on the same day.

I am a longstanding customer of 100 Green. A mix up with a recent fixed tariff was rectified immediately.

Billie was very helpful and explained everything I had a question about clearly.
Also helped me by putting me on a meter reading reminder list which will be very helpful

For a period of time I had some bad experiences with fuel suppliers. After speaking to 100 Green and my contact ,a lady named Billie, I decided to change to them as my supplier. I have been so impressed with Customer Care and spoke with Billie about my specific needs , as i have health issues . She patiently listened and since then has gone over and above to ensure that,as there client, ime happy with there service. Ime glad i changed and would like to say Thank You to Billie for her kindness and professionilism, extremely grateful.
Sheila K.

Efficient, organised. Easy to deal with and a good price.