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Recent reviews

Al Pk

Al Pk

Rated 1 out of 5 stars

As a customer and a professional engineer, I am deeply disappointed by the corporate failure and lack of accountability from BSH/Siemens Home Appliances regarding their operations in the Israeli market. 1 Hazardous Installation: The authorized local BSH service partner in Israel improperly installed my premium Siemens iQ700 washing machine and dryer stack using a non-original component. This left the rear legs of the heavy dryer completely suspended in the air with no structural support, creating an ongoing physical safety risk in my home. 2 Commercial Exploitation on the Local Market: To fix their own dangerous installation with the genuine component (WZ27500), the local Israeli service department demanded an extortionate 990 ILS (€250) for the part plus 400 ILS (€100) for labor (Total: 1,390 ILS), while offering a miserable 280 ILS refund for the cheap plastic part they initially installed. 3 The Discrepancy: Refusing to submit to this local coercion, I purchased the exact same genuine, original Siemens stacking kit directly from Amazon Germany for just ~70 EUR (~280 ILS). The entire retail price of the original part from Germany equals the mere refund amount they offered in Israel for their non-original plastic. This reveals an unacceptable 500% markup on essential safety components by your local representative. 4 Corporate Misinformation (Ticket#07294381): BSH Legal and Compliance in Munich closed my official ticket based on a completely false report from the local Israeli importer, claiming the matter was "resolved with the customer's consent." This is untrue. An official technical report and complaint have been formally filed with the Israeli Ministry of Economy and the Consumer Protection Authority (Case Ref: 693021). BSH Germany cannot ignore how its brand reputation is being compromised by dangerous technical practices and consumer exploitation on the Israeli market. I demand immediate corporate action.