While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Tumstocksvägen 9A, 187 66, Täby, Sweden
4.1
172 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Website is great. They have an amazing variety of wallpapers available and also at cheaper price than other websites. They sell matching paint colors as well so you can buy the whole package. Ordering was simple and delivery very fast.
Reply from Wallpassion
Hi,
Thank you for your kind words, we are so happy to hear that you had a pleasant experience.
/Team Wallpassion
Wallpaper was shown as in stock on the website, the reason why I ordered it. However I received an email that it needed to be ordered and would arrive in a few days. I asked if they could already send the wallpaper and they replied they would send it but they did not. Now 3 weeks later still not received anything. Customer service not very helpful
Reply from Wallpassion
Hi Fleur,
Thank you for taking the time to share your experience. We are truly sorry to hear about the delay and the confusion regarding the stock status. We completely understand how frustrating this must feel, especially when you were expecting a quicker delivery.
Please feel free to contact us directly with your order number so we can investigate what has happened and provide you with a clear update.
Kind regards,
Customer Service
Wallpassion
Order 317741- I paid for a speed delivery, and was assured on 01.12 that my order will be sent on that day. It is 03.12 and customer service told me my package will be delayed. So far no shipment was sent, I am very disappointed and I want money back for speed delivery. What a joke of a company!
Reply from Wallpassion
Hi Domi,
We sincerely apologize for the delay and understand your disappointment, especially since you paid for express delivery. As your order was not shipped as promised, we will issue a refund for the freight.
Your order will be delivred tomorrow and I will now contact you.
Kind regards,
Wallpassion
After paying for express delivery I have not only not received my product (meant to be shipped with 2-3 working days). I ordered wallpaper from Photowall company the exact same day and have already received my order and that came from Sweden to Ireland in 5 days (Fri- Wed). Where is my order? It's been over a week and counting now and not even shipped yet. Refund me my express delivery fee immediately. Elisa Brown - 1063701-03 (2 rolls) order number 309424
Update as of 25/10/25 - 3 weeks later no refund of express shipping and no wallpaper.
Reply from Wallpassion
Hi Elaine,
Thank you for contacting us. I sincerely apologize for the delay and the fact that your order has not yet been shipped – especially since you selected express delivery.
We have now prioritized your case, and I can confirm that your order 309424 will be shipped tomorrow with express delivery. Of course, we will refund the express shipping fee, and the refund is being processed immediately. We will send you a tracking link once the order has been shipped.
Thank you for your patience, and again, we are very sorry for the inconvenience.
Kind regards,
Wallpassion
I requested a specific batch of the wallpaper but received a different one. The issue is not solved yet.
Update: This issue has not been solved.
Reply from Wallpassion
Hi Luliana,
Thank you for reaching out. I’m sorry to hear that you received the wrong batch of wallpaper. We definitely will resolve this for you and has now contacted you.
Sincerely,
Wallpassion
From reading the other reviews it seems to always be the same experience as I had .. they do not have the product in stock even though you pay for express delivery . When you complain they eventually offer to refund the shipping .. I imagine like myself you order express delivery because you need the items and refunding shipping and having to wait or reorder is not good enough . With my order I paid express and had to wait for it to come into stock ( this was my second order with them as had to cancel first due to unavailable shipping date) once it was in stock I thought ok so one to two days delivery !! They sent it standard post and waited another week ! How frustrating.. customer service again offered to return shipping cost but this was not the point !! I would not use again !!
Reply from Wallpassion
Hoi! Bedankt dat je je ervaring met ons deelt – en dat je ons zelfs twee keer een kans hebt gegeven. Het spijt ons echt wat je hebt meegemaakt. Betalen voor expresverzending en toch moeten wachten, eerst op voorraad en daarna nog op een standaardlevering, is niet acceptabel. We begrijpen volledig dat een terugbetaling van de verzendkosten het probleem niet oplost wanneer je de producten juist snel nodig had.
Er zijn twee dingen misgegaan in jouw geval:
Onze voorraadinformatie en de communicatie over de beschikbaarheid, en
Dat je bestelling als standaardverzending is verstuurd ondanks dat je expresverzending had gekozen en betaald.
Hiervoor bieden we onze oprechte excuses aan en we willen dit graag voor je rechtzetten. Neem contact op met onze klantenservice met je ordernummer, zodat we kunnen verzekeren dat de verzendkosten correct worden afgehandeld en we een passende compensatie kunnen aanbieden die beter aansluit bij het ongemak dat je hebt gehad. Als je ons nog een kans geeft, beloven we je levering extra nauwlettend op te volgen.
Nogmaals bedankt voor je feedback – die helpt ons om beter te worden.
Met vriendelijke groet,
Jonathan
On 25 January I ordered 7 samples of wallpaper. I've got UPS notification that my order is scheduled for 29 January however the UPS hadn't received the package from the company. I wrote them on 1 February and customer service answered me that it takes 2-4 business days to get samples in stock. It was supposed to be sent early next week. However, next week they also didn't send me the samples. So i wrote them again on 7 February when are they planning to send it and I got the answer that there was an error in the process and they will send it on Monday. On Monday I didn't get any message or tracking link again so I wrote them on Tuesday and they GUARANTEED that it would be sent on Wednesday (12 Ferbuary) - still nothing. The most irritating thing is that they are lying to me cause they clearly don't have the samples! The company that sells wallpapers online and doesn't have any samples to provide to the customer - it is an absurd!
Ordered samples of wallpaper. Paid for a delivery 2-3 working days. 4 working days later the UPS link says that they did not receive the parcel yet. This is worthless. You pay extra, but service is not extra.
Reading the answers on other unhappy reviews does not convince me to order more on this website. If all goes well, OK. But if you have an issue they don;t seem very helpful.
When I sent an email to the email address they provided in their confirmation mail, I get an email back that this email address does not exist.
Reply from Wallpassion
Hi,
It is very unfortunate that this has happened with your order. We understand if you are dissatisfied with how your order has been handled so far and kindly ask you to contact our customer service at klantenservice@wallpassion.eu, and we will be happy to assist you there.
Best regards,
Wallpassion
Overally very good experience!
I placed my order on monday afternoon, and it arrived in Poland on Friday the same week, which I consider a fast delivery. The package came in good condition and the wallpapers all wrapped in the original plastic, so nice and safe :) I bought 4 rolls from the outlet and I got them all with the same batch number, so I can be sure they are the same colour.
The only downside I can think of, is the fact that after placing the order and completing the payment, I did not receive an automatic mail confirmation. I deciced to ask via email and I got the answer the next day (in less than 24hrs). But from then on, I received all the emails from Wallpassion as well as UPS, and the order came in predicted time.
Would recommend!
Delivery was a bit late but they made a nice proposition to me. I will purchase there again! Thank you Niclas!
Ordered more than a week ago. Chose for home delivery. But when I open UPS app it says it will be delivered at a pick up point but this webshop soes normt deliver there. I had to call UPS and give our home address again. Then it will take 5 more days to arrive. I still don’t have my wallpaper…
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
