SK:N Reviews 

9,860
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 829 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptionally friendly and knowledgeable staff who make treatments entirely comfortable and explain all procedures clearly. Satisfied consumers note that the professional clinical services and expert skincare advice greatly improve their personal confidence and overall skin condition over time. However, some customers also noted frustrating scheduling problems, long waiting times, and frequent appointment delays. A few other people also felt that inconsistent communication regarding treatments, consultations, and prescriptions could be significantly improved. These occasional setbacks unfortunately impacted the overall visit experience for a small group of returning visitors.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting the friendly and welcoming atmosphere... See more

Service

Customers consistently note positive experiences with service, highlighting the friendly staff and efficient... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how welcoming and knowledgeable staff... See more

Product

Customers had positive experiences with product, expressing great satisfaction with the results and the... See more

Customer service

Clients share positive opinions on customer service, with reviewers highlighting how helpful and supportive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I honestly love Jodat! She’s so incredibly lovely and always takes care of me so well. I always feel comfortable with her. She always remembers things that I tell her, even about my personal life and... See more

Company replied

Rated 5 out of 5 stars

I’ve been going to Parveen at the Skin clinic and honestly couldn’t recommend her enough. I’ve had two separate treatments there- Hollywood and underarm and I’m 10/10 pleased with both of them. The ha... See more

Company replied

Rated 5 out of 5 stars

I have just finished my first session of Lazer and wow. My initial appointment went so smoothly I didn’t hesitate for Milisa to complete my treatment. She is very professional and also very caring as... See more

Company replied

Rated 5 out of 5 stars

Hannah dealt with all my questions regarding CO2 laser and birthmark treatments. She guided me on the best treatment plan without pressure and was extremely friendly and knowledgeable explaining thing... See more

Company replied


Company details

  1. Skin Care Clinic
  2. Cosmetics Store
  3. Private Hospital

Written by the company

SK:N is the country's leading skin clinic offering more highly medically trained staff than any other chain of clinics. We also pride ourselves on having the most regulated treatment approach in a meticulously clinical environment - nationwide. No one offers more specialised skin treatments, from mole excisions to anti-ageing injectables, tattoo removals to facial resurfacing, or uses more advanced technology to do so.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(9,860)

809 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Hannah was lovely

Hannah was lovely. She explained everything to me and had good tips how to deal with my skin. The consultation with her was a pleasure.

September 23, 2026
Unprompted review
Rated 5 out of 5 stars

Welcoming

Welcoming, professional staff, very friendly.

September 22, 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

I had a skin tag removed

I had a skin tag removed from my eyelid; the local anaesthetic only numbed the area required and was nothing like at the dentist. There was a little swelling and bruising, but within a week no one would have ever known I had had anything done. I had a follow up call a week later and sent pictures for my file. The staff at the centre were very professional and looked after me well and supplied plenty of coffee and biscuits!

The only niggle was that when I got home from the treatment I had several emails in my inbox which I should have received before attending for treatment, but they appeared to have been sent an hour after my appointment.

September 11, 2026
Unprompted review
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Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

Dr Aya

Dr Aya, listens and she makes safe and considered treatment plans. She is informative, kind and very knowledgeable

Thank you so much

September 19, 2026
Unprompted review
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Reply from SK:N

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.

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Rated 5 out of 5 stars

Consistently excellent - highly recommend

Harriet was outstanding - professional, knowledgeable, and genuinely empathetic throughout. I felt completely at ease during my treatment and knew I was in expert hands. More broadly, every visit to Sk:n has been a great experience - the team is consistently professional, the treatments are genuinely effective, and I always leave feeling at ease and happy with the service. Highly recommend both Harriet and the clinic!

September 10, 2026
Unprompted review
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Reply from SK:N

We’re so happy to hear that you had a fantastic experience with Harriet! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

Great experience at Snowberry Lane Melksham

Had a cyst that had been bothering me for a year removed! The staff were amazing and reassured about the procedure. The lovely Debbie and Suzanne were very informative about the care I should take after the treatment and had a we had a great chat during that helped me feel at ease. It was painless and pleasant!

Lisa on the front desk was great company while I waited the treatment and gave me a great bag of brochures for my partner who is also considering treatment here. A plus place!

September 19, 2026
Unprompted review
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Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with Debbie and Suzanne was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us. Looking forward to seeing you again soon!

Rated 5 out of 5 stars

Patch test for laser at SKN Liverpool was excellent.

Claire at SKN Liverpool was excellent.
Claire had called me prior to the appointment to ask any questions I had before attending.
On the day Claire met me in the waiting area, took me to my room, asked me questions and explained how the procedure works. I had some test patches for laser done today. Claire was brilliant in that she explained what would happen before it happen and then kept me updated throughout the process without me having to ask. "You will feel x when I do x", she provided a countdown so I was ready. Claire made me feel relaxed and comfortable that I was in professional hands. Claire was friendly and also respectful, offering me privacy where appropriate. She also gave me some advice regarding another issue. Thank you Claire, keep up the good work. I also met Kate at the reception desk when making a purchase and she reminded me of some advice she provided last time. Thank you both, excellent team and I look forward to my next treatment.

September 19, 2026
Unprompted review
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Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with Claire. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love. Can’t wait to see you again!

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Rated 5 out of 5 stars

Skin tag removal excision

Hi everyone. I visited Sk:n Clinic in Brighton recently for a consultation regarding skin tag removal. Aine Oshea and Claire P were absolutely fantastic, friendly, helpful, and made me feel comfortable during the procedure. Aine managed to play my favourite song of all times as well. Dr Sboukis talked me through the procedure / treatment and all was done within an hour. He was just brilliant. It was painless and I felt instantly better and more handsome than ever before. I highly recommend him and the Sk:n Clinic. Absolutely fabulous! Thank you, Dr Sboukis, Aine and Claire. Great team! Best wishes, Marek

September 18, 2026
Unprompted review
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Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

Jodat was absolutely fantastic!!!!

Jodat was absolutely fantastic, demonstrated a high level of expertise and experience and clearly has a passion for helping people. She explained clearly all the steps to my treatment and made me feel very comfortable at every stage.
Jodat is a credit to your company and already looking forward to my next facial!!
Please pass on my thanks to Jodat.

September 18, 2026
Unprompted review
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Reply from SK:N

Wow, thank you for the amazing 5-star review! We’re so glad that you felt well taken care of by Jodat. Your satisfaction is our top priority, and we’re grateful for the opportunity to help you achieve your aesthetic goals. We look forward to your next visit!

Rated 5 out of 5 stars

Fantastic Company

I have been visiting Snowberry Clinic since 2012. I had to relocate to a different area of the country 10 years ago. I have always adhered to using this company. The professionalism, efficiency, care and support have been fantastic. I have recently returned to Snowberry for some treatment. I experienced some work with Suzanne. She seemed a great ambassador for the work she carried out. Lisa (Practice Manager) I have known for many years. She should be congratulated on the efficiency and professional stance in running the clinic. Lisa and all the staff over the years have been so welcoming and accomodating.

September 11, 2026
Unprompted review
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Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with Lisa and Suzanne was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us. Looking forward to seeing you again soon!

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Rated 5 out of 5 stars

Katrina and the girls

Spent a good hour + with a group of knowledgeable friendly ladies helping an older lady figure out her skin profile and what she needs to use on her skin and all the options to improve it’s aging look.
Thank you ladies

September 17, 2026
Unprompted review
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Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us. Looking forward to seeing you again soon!

Rated 5 out of 5 stars

Great Service

Both Teona and Steph have been wonderful. Very happy with my treatment. They explain everything in detail and manage expectations well. Very welcoming atmosphere. Would highly recommend.

September 17, 2026
Unprompted review
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Reply from SK:N

Wow, thank you for the amazing 5-star review! We’re so glad that you felt well taken care of by our team. Your satisfaction is our top priority, and we’re grateful for the opportunity to help you achieve your aesthetic goals. We look forward to your next visit!

Rated 5 out of 5 stars

Claire P was charming

Claire P was charming, clear and honest about the process and all it entailed. I felt looked after and happy with the whole experience :)

September 16, 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with us. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love. Can’t wait to see you again!

Rated 5 out of 5 stars

Brilliant clinic

Brilliant clinic. Claire was amazing and so helpful.

Strongly recommend this business to everyone! Easy process & amazing value.

September 16, 2026
Unprompted review
SK:N logo

Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

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Rated 4 out of 5 stars

I visited with my partner for a…

I visited with my partner for a consultation earlier today for removal of a cyst.
The staff were friendly, welcoming and knowledgeable which was reassuring. They really couldn’t have been more helpful.
The treatment was considerably more than published on the website so only consider this as a guide. We’re going ahead with the treatment as we felt reassured by the whole team.

September 16, 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with us. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love. Can’t wait to see you again!

Rated 5 out of 5 stars

Always a good service

Always a good service. On time, informative and friendly.

September 15, 2026
Unprompted review
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Reply from SK:N

Your positive review means a lot to us! Thank you for trusting us with your skincare needs.

Rated 1 out of 5 stars

Helen Laing Nurse practitioner at…

I already discussed this with them

Cant understand why they are pretending as if they dont know ?

Customer REFERENCE 2638699

"Helen Laing" Nurse practitioner at Meadowhall Sheffield
Did 2 procedures on me filler cheeks and botox 3 areas with 0 results .
I am shocked that anyone in such a clinic can decieve so much .
Its been 3 weeks but there are zero results just the added pain ,time waste and effort with her .

If you see her forehead its heavily botoxed ..it seems she uses customer products that are paid for on herself !
And cheats badly
She was unprofessional and DANGEROUS several times with me ...
1
She said its painful because she inject into bones.
Nowhere in world are cosmetic injections injected in the bones specialised in Dermatology so I know
Injecting into bones can cause facial fractures!!!!
She left my face bleeding with not just simple bruising

She uses open vials used by other customers and is dishonest. It is clear she is using the money I paid for the procedure on her own face i could see.she does not send me after care emails though she said she sent it .she lies repeatedly

2
Helen
Told me to change time of appointment that was booked .kept calling for that after I requested her to email me .she called 6 times a day when I was at work .though I requested her to communicate via email as i am too busy to answer calls she simply did NOT .
I had to call the headoffice several times in lunch break to ask what time she wants .

She repeated this practice every time an appointment was booked.

I WASTED my time on going so far to a so called" reputed "clinic

They only have one nurse practitioner.
When i complained about her her manager Mr Cameron was extremely rude and told me not to come back several times though i already stated in emails i will not be coming back
When i told him gently that i have said in emails that i am not coming back he snapped at me and said Don't be rude .

Thankfully I got a refund finally after huge effort and complaining
But as busy as i am ,i wasted enough time in
Going to her .
Don't trust this clinic ...they took me for a ride

They are a team of extremely rude unprofessional people who cheat you

August 25, 2026
Unprompted review
SK:N logo

Reply from SK:N

We are disappointed to learn of your experience, which is not one shared by the vast majority of our clients.

I understand our Clinical Services team have fully reviewed your concerns and communicated this with you.

If there is anything further you would like to discuss, we would invite you to contact us on 0333 014 1666. Alternatively, you can provide us with more information via email by sending it to clinicalservices@sknclinics.co.uk.

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