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Tumstocksvägen 9A, 187 66, Täby, Sweden
4.1
1K reviews
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I was able to find the wallpaper I needed/wanted. There was a delay due to supplier, the customer service was kind and helpful❤️
Reply from Kotitapetti
Hi Eliisa,
Thank you for your kind feedback! We’re glad you found the wallpaper and that you had a good experience with our customer service.
Kind regards,
Customer Service
Wallpassion
Did not receive order confirmation or order number when I made the purchase. No answers from customer service...
Reply from Kotitapetti
Hei Kristiina,
Olemme pahoillamme kuullessamme tämän. Voit lähettää meille sähköpostia osoitteeseen asiakaspalvelu@kotitapetti.fi, niin autamme sinua suoraan ongelman ratkaisemisessa. Kiitos palautteestasi!
Ystävällisin terveisin,
Asiakaspalvelu
Kotitapetti
High quality wallpapers with three suggested paint colours and other materials usually needed - very helpful! Swift sending of orders. Thank you!
Reply from Kotitapetti
Hi Benita,
We are delighted to hear your nice feedback and that you are satisfied. I wish you a great day!
Kind regrads,
Kotitapetti
Everything went according to plan.
It was easy to order and the goods came in a few days as promised... and they were very well packed!
This is the worst online shopping experience I ever had. Ordered on December 27 with UPS Express delivery (Kotiinkuljetus UPS Express -palvelulla) , UPS label created on Dec 30, UPS got the parcel on January 2, and now sent to a pick up point without contacting me.
Reply from Kotitapetti
Hi Yang,
Due to the holiday season around New Year, your order shipment was unfortunately slightly delayed. We can also see that the carrier had some difficulties with the delivery and was not able to deliver to your home as planned.
We sincerely apologize for this and for any inconvenience it may have caused. As a gesture of goodwill, we have refunded your home delivery charge.
We hope that you are happy with the products and appreciate you reaching out to us. Your feedback helps us improve our service.
Kind regards,
Kotitapetti
Won’t order from this shop again. Paid extra for 1–2 day delivery but got the wallpaper after 10 days. Needed one more roll, they promised to send it as compensation — never arrived. Poor customer service. If you’re on a deadline, go to a local shop and buy something in stock.
Reply from Kotitapetti
Hi,
Thank you for your feedback. We sincerely apologize that your experience with us did not meet your expectations. This is certainly not how we want our customers to feel after a purchase.
Delays in delivery and unfulfilled compensation are matters we take very seriously. We would like to investigate what went wrong in your case and find a solution for you. Please contact our customer service with your order number, and we will make sure to assist you.
We understand your frustration, especially when working with a deadline, and we are truly sorry for the inconvenience this has caused you.
Kind regards,
Kotitapetti
Shipped very fast and smooth delivery. I bought from Kotitapetti.fi twice before and every time has been a great experience. The wallpapers are a delight too :)
I ordered wallpaper and on site was mentioned that on stock. Well it was not and I have waited wallpapers to arrive 3 weeks.
Reply from Kotitapetti
Hi Laura, We are sorry to hear that the wallpaper has not arrived. They are sent to you and we will contact you via email to help you track the shipment. Kind regards David Customer service
Waited for my delivery of wallpaper samples a long time and wasn’t sure why. Someone contacted me after a week or so to explain. That was nice, just wish I got an update sooner.
Reply from Kotitapetti
Hello,
You are so welcome! Hope to see you again!
Mia customer service
Smooth and fast delivery, I had wallpaper in 3rd working day after order.
Samples never arrived despite courier had pod document. Couriers fault but still unpleasing
The shipping was really fast and buying online made very easy. Product was what it said on the description. Took one star off because of the packaging used to ship the wallpapers. The box the wallpapers came in was very thin and shattered as it was delivered. Luckily the product itself had remained intact.
Great wall paper!!! Easy to stick and so nice. Fast delivery too! Thanks
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