Jessops Reviews 

First time I have used this service at Jessops and I was very impressed. The advice and service in-store was excellent and the follow-up interaction with the trade-in department was faultless. Would definitely use again and have no hesitation recommending to others.

We made a telephone call to Jessops in Shrewsbury for some help and advice as my husband was looking to buy a two time converter for his older Canon camera.
We spoke to Phil, who was an absolute mine of information.
Phil explained that a converter would slow down the camera & my husband was unaware of this.
He searched their system and found a lens that would fit my husband's camera which converted his lens from 125 to 300.
Phil explained lots of information to my husband and my husband decided to order the lens.
Phil ordered the lens & kept my husband fully up to date with ordering & delivery.
Phil was an absolute pleasure to deal with.
We travelled to Shrewsbury the following Saturday to collect the lens that had arrived.
Unfortunately, Phil did not work Saturdays, so we were not able to thank him face to face. However, we were served by Michael in store & Michael was also a pleasure to deal with. Michael was very helpful & thorough & gave his full attention to us, even though the shop was very busy.
My husband is very happy with the lens & the price & quality.
I wanted to thank both Phil & Michael for their outstanding customer service & they are both an asset to Jessops Shrewsbury.

I was doing some research into bridge cameras and found a couple on the website I was interested in. I also wanted to trade in a digital SLR. Got a decent quote from Jessops but when I looked at which store to look at the two I liked Shrewsbury was the closest. I contacted Jessops online and they gave me completely wrong information as I found out when I contacted Shrewsbury store direct. They went out of their way to help and were brilliant in person as well. If you need advice find a store, don’t bother with the staff online.

Great customner service - DPD lost my parcel but Henry and Dan ssorted it pleasantly and efficiently.

Jessops are a great company to deal with, they have excellent products and customer service. The service makes all the difference.

One of the worst online shopping experiences I’ve ever had — completely unacceptable.

I placed an order with Jessops in May 2026 and spent months being told that delivery was delayed due to stock issues. Rather than resolving the situation or honouring the original agreement, Jessops eventually told me in October that I would have to pay more because the price had increased.

Essentially, after keeping me waiting for months, I was put in the position of either paying the increased price or having my order cancelled. I felt completely backed into a corner and reluctantly agreed to pay more simply because of the time I had already wasted waiting for the order.

This is an appalling way to treat a paying customer. Customers should not have to spend months chasing an order, only to be told that the price has gone up and they must pay more if they still want the product.

The complete lack of a satisfactory resolution has left me questioning Jessops’ approach to customer service and whether customers can trust the company to honour the orders they place.

I would strongly advise anyone considering ordering from Jessops online to think twice. My experience has been hugely frustrating, unnecessarily time-consuming and deeply disappointing. I expected a reputable retailer to honour its commitments, communicate properly and treat its customers fairly. Jessops has fallen well short of those expectations.

I will certainly think twice before ever ordering from Jessops again.

Staff at Jessops York Go outlet were excellent; knowledgeable and helpful. The whole process of selling a digital camera has been extremely easy and quick with a great valuation and fast receipt of funds.

Poor experience, bought second hand flash who appeared faulty. Sent for inspection twice, each time was told there is nothing wrong and technicians can't replicate the fault I sent as video evidence. Asked for a video call so they can explain how I make this item work, they refused. Search for "faulty flash Jessops" on vimeo to see what Jessops sells as fully working items.

edit for Jessops reply: the flash is in the same state as in December 2024, when it was still under warranty. You claimed it works, I claimed it doesn't and you didn't believe me, treated me like i am committing a fraud. I sent a video showing i am opening the package you sent from a "inspection", it was the same flash and it was not working! But you replied "we have confirmed there is no issue with the item. " 2 years period doesn't matter, you sold me a faulty flash, didn't provide any solution when the flash was still under warranty. This is called a scam.

Excellent service staff at Jessops in bath city centre was very helpful

After making my initial enquiry and getting an offer, I posted my lens to Camera Jungle. The original offer was confirmed a week after posting. I accepted the offer and the money was in my bank the next day.

The whole process was easy and trouble free.

Slow delivery. Why can't they have what they advertise in store

I got a quick quote for a lens and a camera and was skeptical they would match the criteria I rated them but they perfectly aligned. Responses were quick and I was happy with the price offered. I would recommend their service.

Take ya money and cant get items. Complete joke of a company
Avoid

They gave me a better and fair deal. It was a smooth transaction, no hassle, no delays.

Online customers services communication is poor. I ordered a tripod online 21/9. I had been told it would be sent by DPD, email and PIN to confirm time of delivery and security etc. No emails from DPD. I chased what was happening on 24/9 as I had heard nothing from Jessops nor DPD. I tried telephoning the website says open from 8.30, they aren’t. I tried chat - advised it was being sent that day. Delivery company said they hadn’t received my details from Jessops in order for delivery time to be agreed, but Jessops said they had sent my details to them! In the end the order was cancelled due to the catalogue of errors. However, I rang the Sheffield store and they had one in stock and Henry from CS arranged this for the same price with the Sheffield manager. Store staff brilliant! However, this cost me half a day & £15 in fuel to fetch. Online customer service have refused any compensation - very disappointed, and I am still waiting for my money back! They have let the company down in my view, hence the 2 star review.

Re your reply - if your customer service team had sent out the parcel the day I ordered it and not four days later the ‘missed deliveries’ would not have occurred! Your cs team did not communicate to DPD as DPD did not have any of my details to contact me and I did not receive any emails to amend delivery times! Just a catalogue of errors which costed me extra in time and fuel to fetch the items myself!
I shall not use Jessops online again as I cannot trust your customer service. Oh, and change your website - it says your phone lines open at 8.30 when they told me it’s 9.30!

Good products, but ruined by DPD's appalling delivery service. Drivers fake delivery attempts, take pictures of the wrong houses as "proof" that you weren't in, and cancel deliveries at the last minute after you've waited in all day. Jessops needs to drop DPD.

Lies and unhelpful customer services.

Company allows for the pre-order of items to then be sent a re-authorisation payment link, once completed and confirmed the order only comes partially arrived. Told you "may get lucky" and get a later delivery date and that they would hold my already paid money in case of the chance the item eventually gets back in stock.

No accountability, no care, and just a direct mistreatment of customers and the buying process.

AVOID, use alternative retailers instead.

Pete was an incredible help, gave me great insight as I asked what 3 kit lens I should bring in my travels. Ended up settling for a Sony 70-200 gmii. Couldn’t be happier. 5 stars.

Pete at Kingston was very helpful with printing for us, Alan D