I ordered eclipse glasses as I had seen an article about the cheap Amazon ones not always protecting your eyes properly and I knew Jessops ones would be good. I was a bit worried in case they took lon... See more
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I ordered a lighting stand in the Shrewsbury shop on 3/6/26, expecting it to arrive in a couple of days. This morning I got a friendly phone call to let me know that my order was ready for collection.... See more
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Ordering was straight forward. Item was in stock. Received a 5% sale discount which I was not expecting. Updated throughout order to delivery. Very pleased with the purchase. Love the product too... See more
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The shop staff were great! Knowledgeable, helpful. Good selection of items to see and feel in real life, rather than relying on pictures from the internet. We would have bought a couple of item... See more
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Company details
About Jessops
Written by the company
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesContact info
Head Office, Network House, Globe Park, , SL7 1EY, Marlow, United Kingdom
- cs@jessops.com
- www.jessops.com
4.4
Excellent
15K reviews
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Online customers services poor…
Online customers services communication is poor. I ordered a tripod online 21/9. I had been told it would be sent by DPD, email and PIN to confirm time of delivery and security etc. No emails from DPD. I chased what was happening on 24/9 as I had heard nothing from Jessops nor DPD. I tried telephoning the website says open from 8.30, they aren’t. I tried chat - advised it was being sent that day. Delivery company said they hadn’t received my details from Jessops in order for delivery time to be agreed, but Jessops said they had sent my details to them! In the end the order was cancelled due to the catalogue of errors. However, I rang the Sheffield store and they had one in stock and Henry from CS arranged this for the same price with the Sheffield manager. Store staff brilliant! However, this cost me half a day & £15 in fuel to fetch. Online customer service have refused any compensation - very disappointed, and I am still waiting for my money back! They have let the company down in my view, hence the 2 star review.
October 8, 2026
Unprompted review
Very poor experience
Good products, but ruined by DPD's appalling delivery service. Drivers fake delivery attempts, take pictures of the wrong houses as "proof" that you weren't in, and cancel deliveries at the last minute after you've waited in all day. Jessops needs to drop DPD.
October 7, 2026
Unprompted review
May use AI-assist with repliesRead more
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Lies and unhelpful customer services
Lies and unhelpful customer services.
Company allows for the pre-order of items to then be sent a re-authorisation payment link, once completed and confirmed the order only comes partially arrived. Told you "may get lucky" and get a later delivery date and that they would hold my already paid money in case of the chance the item eventually gets back in stock.
No accountability, no care, and just a direct mistreatment of customers and the buying process.
AVOID, use alternative retailers instead.
October 7, 2026
Unprompted review
Reply from Jessops
Dear Ben,
Thank you for your feedback.
We are incredibly sorry for this situation and for any inconvenience caused. There was an error on our system which meant that whilst only one out of two units of your order were available, it pulled through to the team requesting payment re-authorisation as both units. Your order was not due to be fulfilled in this stock arrival - unfortunately a completely unforeseen system error occurred.
We really do appreciate your frustration however we can see when you spoke to the team they have advised we were doing everything we can to fulfil the order as soon as possible. We can't see anywhere where our agents stated 'you may get lucky' and we do not feel that reflects the communication of the efforts we are putting in to find a resolution to the issue.
If you do not wish to wait for the team to try and fulfil this order for you as soon as possible, you have the option to cancel and receive a refund. We can also refund your money whilst you wait however we would of course need to take a payment again once the order is ready to be dispatched.
Kind regards,
The Jessops Customer Service Team
Pete was an incredible help
Pete was an incredible help, gave me great insight as I asked what 3 kit lens I should bring in my travels. Ended up settling for a Sony 70-200 gmii. Couldn’t be happier. 5 stars.
October 4, 2026
Unprompted review
Reply from Jessops
Dear Kestrel,
Thank you for your feedback.
We're so pleased you enjoyed a 5* experience with Pete and our Jessops Kingston team. We really appreciate you sharing your lovely comments!
Kind regards,
The Jessops Customer Service Team
I bought second hand flash
I bought second hand flash, unfortunately it was faulty, batteries would not work when fully closed battery holder. I made a video, i sent it for inspection twice, customer service says nothing wrong with it. i am left with faulty flash.
October 2, 2025
Unprompted review
Reply from Jessops
Dear Anna,
Thank you for your feedback.
We have reviewed the history of this matter and can confirm that the item was purchased as a used unit in July 2024, with a six month warranty included.
In December 2024, you contacted us requesting a refund on the basis that you believed the unit was faulty. The unit was subsequently inspected and professionally assessed by our Inspections Team and was found to be in full working order.
The unit was then tested again in February 2025. Although it was by this point outside of the six month warranty period, we agreed to carry out a further assessment as a gesture of goodwill. We were clear that, had a fault been identified, we would have considered an appropriate resolution. However, following another thorough professional assessment, the unit was again found to be in full working order.
We take our warranty obligations and customer protection very seriously. At the same time, we have a responsibility to ensure that claims are assessed fairly and reasonably, both for our customers and for the business. Where an item has been professionally assessed on two separate occasions and no fault has been identified, we are unable to justify issuing a refund for a fully working unit.
We are confident in the findings of our Inspections Team on both occasions and our position remains unchanged from when this matter was last discussed with our Customer Service Team in February 2025.
We appreciate that this may not be the outcome you were hoping for, but we believe the matter has been handled fairly, thoroughly and reasonably.
Kind regards,
The Jessops Customer Service Team
Pete at Kingston was very helpful with…
Pete at Kingston was very helpful with printing for us, Alan D
October 2, 2026
Unprompted review
Reply from Jessops
Dear Alan,
Thanks so much for your feedback. We really appreciate your kind words about Pete and our Jessops Kingston team!
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Alan,
Thanks so much for your feedback, we really appreciate your support!
Kind regards,
The Jessops Customer Service Team
Not a very honest company now...
Not a very honest company. Bought a hard drive from them months ago that they kept telling me was coming direct from the supplier. Quick to take my money slow to ever - or in this case never - deliver. Eventually, after 2 or 3 months, they wrote saying it would now cost another £150 and they are trying to get hold of stock. Why Jessops? Just why? Why not simply say 'out of stock' or 'item no longer stocked' instead of taking customer's money and stringing them along for months? I eventually just asked for a refund and bought it elsewhere, I found 3 other places that had them IN STOCK and were selling them cheaper than Jessops. In my reply I said that Jessops should recognise what they've done and offer a goodwill gesture, in return for showing faith that I'd waited for months. Guess what, the sales guys totally ignored my point, so I replied to his reply, and guess what? He then ignored my entire email and never replied. lol What a s*** service from Jessops. Won't be using them again while there are much better options around. Sad they've gone down the toilet like this.
September 22, 2026
Unprompted review
Reply from Jessops
Dear Graham,
Thank you for your feedback - we sincerely apologise for your experience.
Unfortunately, due to the significant global constraint of SSDs, there have been rapid increases in the market price which unfortunately has a knock-on effect on suppliers, retailers and customers across the market.
Whilst the price is £250.00 more due to the market increase, we can see you were offered the unit for £110,00 extra, with Jessops taking on the other £140.00 as a loss.
Despite the offer of a £140,00 reduction by Jessops, we completely understand the frustration of the situation and the reason you decided not to proceed. Ultimately, we are pleased you were able to secure the product at the best price possible in this instance.
Kind regards,
The Jessops Customer Service Team
Easy purchase
Easy purchase, friendly informed and patient, made my purchase a pleasure
September 28, 2026
Unprompted review
Reply from Jessops
Dear Nora,
Thank you so much for your feedback - we are delighted to hear you had such an enjoyable customer experience with our Jessops team.
We hope to welcome you back in the future!
Kind regards,
The Jessops Customer Service Team
Great service and going beyond the norm…
Great service and going beyond the norm with expertise paying off in the final product . Brilliant. Thankyou Pete in the Kingston store 78/78
September 22, 2026
Unprompted review
Reply from Jessops
Dear Dave,
Thanks so much for your feedback. We're so pleased you enjoyed your experience at our Jessops Kingston store and we really appreciate your kind words about the team and Pete!
Kind regards,
The Jessops Customer Service Team
Jessops store in Kingston Upon Thames…
Jessops store in Kingston Upon Thames have the best staff, so helpful and knowledgeable about the camera equipment they sell. After going through several cameras in store looking for the next right camera for me to have a go with I settled on the Z6III with a new large lens, it was an expensive spend so I wanted it to be the right camera no regrets and one of the shops staff 'Mas' helped me to make the right choice, thanks Mas for all your help. Thanks also to Rory too who took over with the final on order items on Mas's day off, what a great team Jessops has at the Kingston branch. I had the camera arrive in store within a couple days so yesterday I went out for the first time to use the camera and I wasn't disappointed with the results.
September 19, 2026
Unprompted review
Jessops are a waste of space…seriously…
Jessops are a waste of space…seriously let me down…no information from them had to keep chasing them and ended up cancelling order and getting a refund…will never use them again
September 8, 2026
Unprompted review
Reply from Jessops
Dear John,
Thank you for your feedback.
We sincerely apologise for any inconvenience caused regarding the delay with your order - unfortunately there were unforeseen issues with our courier. We can see you were advised your order was due to be dispatched on the day you called in to cancel however we completely appreciate you choosing to cancel your order.
Whilst we appreciate the situation was a frustrating one, we are pleased to see the team responded to you within a few minutes when we were contacted. It is very rare when things go wrong however when they do, we pride ourselves on the team being there to provide assistance and support.
Kind regards,
The Jessops Customer Service Team
I had a great experience getting my…
I had a great experience getting my passport photo taken. Rory was friendly, professional, and very helpful throughout the process. The photos were taken quickly, looked great, and everything was explained clearly. Excellent service from Rory — highly recommended!
September 18, 2026
Unprompted review
Reply from Jessops
Hello,
Thanks so much for sharing your feedback.
We are so pleased you enjoyed a 5* experience with Rory and the team - they will really appreciate you sharing your comments.
We look forward to assisting you in the future.
Kind regards,
The Jessops Customer Service Team
Dreadful service no communication or…
Dreadful service no communication or updates
I ordered a Kodak camera 15th August with preorder date delivery of 26th August I heard nothing back until I contacted them and then that it was delayed to mid September but no definite date other online retailers had it in stock. Birthday present ruined. Requested a refund
Ordered prints on 29th heard nothing payment taken I contacted Jessops on 9th Sept asking how long they take to print and deliver apparently there was an issue in their system and photos didn't transfer over again no communication from them to inform me until I chased it up.
I would not recommend Jessops unless you are happy to wait with no communication or updates so my advice shop else where. First time ordering with Jessops and this will be the last.
I've sent numerous emails about both orders dreadful customer service.
September 14, 2026
Unprompted review
Reply from Jessops
Dear Laurie,
Thank you for your feedback.
You made an order for a product that was on status 'pre-order' with an estimated date of arrival which was the month of August, this was then unfortunately pushed back to September. Please note, our website has not stated an exact date. We provide the most accurate timelines possible for pre-orders however these are estimates and not guarantees - we are always upfront and honest about that and unfortunately, on occasions, there can be delays with manufacturing and logistics in the case of pre-orders.
We sincerely apologise for the error with the prints. Unfortunately, it was a very rare system error and this was not flagged to the team by the system therefore they only became aware of it once you contacted the team. We really do appreciate you raising the error and I'm glad the team were able to resolve the situation quickly and fix the bug.
We aim to respond to our customers within 48 hours and we can see the team have always adhered to those response times within their communication with you.
Kind regards,
The Jessops Customer Service Team
Ordered a BenQ SW242Q monitor over a…
Ordered a BenQ SW242Q monitor over a month ago, on the 7th August, stated on the website 10 to 14 days delivery, I've now have had to call four times, asking where the monitor is, every time there's another excuse, now 7 weeks and no monitor. Jessops have not bothered to contact me once during entire period! 23rd September cancelled order and asked for a refund!
September 13, 2026
Unprompted review
Customer service is pitiful
Customer service is pitiful, Reaching out doesn't help, It would be great if they had basic technical knowledge.
Barcode readers only.
The reason you only get a 1 star is, I gave you clear referenced info from Sigma stating that the adaptor should be included, you still came out with nothing to offer except patronising words. Sigma sorted this out in a few minutes, excellent customer care. now I am an ex customer from Jessops.
September 9, 2026
Unprompted review
Reply from Jessops
Dear Derek,
Thank you for your feedback.
I would, however, like to clarify the level of expertise within the team. Our camera equipment specialists (customer service team) have extensive knowledge and experience with camera hardware, including cameras, lenses, accessories, compatibility, specifications and the physical operation of equipment. This is the area in which we specialise and where we can provide the greatest level of support.
Firmware and software related issues are somewhat different. While our team will always do their best to assist with these queries, they are not the primary focus of our business and therefore our knowledge in this area is naturally more limited than our hardware expertise. Firmware and software can also vary considerably between manufacturers and individual models, and often require information or troubleshooting provided directly by the manufacturer.
This should not be taken as a lack of knowledge or expertise within the team. Rather, it reflects the distinction between the products and services we specialise in and areas that sit outside our core remit.
We can see the team did their best to assist with your software issue however we are sorry that we were not able to help further. Please feel free to reach out if you have any more queries though as the team are always keen to assist in any way they can.
Kind regards,
The Jessops Customer Service Team
**UPDATED REPLY*
Dear Derek,
You ordered a used item - used items do not always include the full accessories as bought new. We list the accessories included with each unit and the advertised price takes into consideration both the accessories included and the condition of used unit.
The lens hood and hood adaptor are two different accessories. The listing of the unit you bought did not include an adaptor and the price reflected that however we are very pleased you were able to organise one with Sigma!
Kind regards,
The Jessops Customer Service Team
Ordered prints for my daughter's 6th…
Ordered prints for my daughter's 6th birthday on 27th August and I'm still waiting. DPD have contacted me to say they are still waiting for Jessops to despatch the order. I've contacted Jessops but no one has got back to me to confirm what has happened to my order. Charging nearly £5 delivery when turnaround is so long seems very unreasonable. I would highly advise against ordering anything through this company. Awful customer service.
September 10, 2026
Unprompted review
Reply from Jessops
Dear Kath,
Thank you for your feedback.
We can see the team have advised that there was a system error with your order. We sincerely apologise for any inconvenience caused - this is extremely rare and the bug has been fixed by our team.
We can see once you got in touch with our customer service team, they investigated the situation quickly and your full refund was issued within 36 hours.
Kind regards,
The Jessops Customer Service Team
Great item at great price
Great item at great price, well packaged and delivered promptly. All spot on
August 20, 2026
Reply from Jessops
Dear Gunther,
Thank you for your feedback.
We're delighted you enjoyed such a fantastic experience with Jessops and we hope to welcome you back in the future!
Kind regards,
The Jessops Customer Service Team
Super Easy
Super Easy!
I did the DPD collection and had my items vaulted and a quote within 2 working days.
very please
Thank you guys !
September 7, 2026
Unprompted review
Reply from Jessops
Hello,
Thanks so much for your feedback - we're so pleased you enjoyed a 5* experience with Jessops!
Kind regards,
The Jessops Customer Service Team
Great Support and Communication
Having bought one pair of binoculars from Jessops, and cancelled an order for another pair, I have been very impressed by their customer service. The phone was answered immediately and their staff responded to emails within minutes. The binoculars were also the lowest price I could find online.
I will feel very confident about ordering from Jessops in future due to their specialist support, great communication and excellent pricing policy.
September 7, 2026
Unprompted review
Reply from Jessops
Dear Martin,
Thanks so much for your feedback.
We're delighted you had such a positive experience with our team and we look forward to welcoming you back in the future!
Kind regards,
The Jessops Customer Service Team
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