Clover POS Reviews 

These people are thieves in our opinion. It is almost impossible to cancel the service and when you do try they delay, pretend that you’ve spoken to the right person and taken the right steps while continuing to bill for services no longer being used. When you ask for a refund you’ll spend hours on the phone. All this is intentional and meant to prolong the billing.

2 Things: Clover stole over $2000 dollars from my small business over the time I used them.

I used a clover system for only in person sales. I do not use clover for my website. However, Clover had been charging me a PCI Compliance fee on my website. When I would call and say that they aren't responsible for my site they would tell me that it was the credit card companies charging me. After talking to them, they would never refund the amount so I cancelled the account on Sep 3, 2026.

After seeing emails about PCI Compliance I called back on Oct 1, 2026 to confirm that it was cancelled and it actually wasn't. So we got the account cancelled, and the rep told me that there shouldn't be any more charges to the account........Well on Oct 3, 2026 the pulled another PCI Compliance fee of $69.95 from my account and on Oct 7, 2026 they pulled a WHOOPING $750 from my account claiming it to be a cancellation fee because I didn't use their free account for 3 years.

Nowhere on their website does it say it has this hidden fee. Not a single one of the sales reps when asked about hidden fees said that this existed. Not a single one of the people I called to cancel my account talked about this, and worst of all when I ask for the signed contract, they won't give it to me, because the don't have it.

This company has been stealing from my small business, and Iv'e had to file Consumer Protection Act Violations, FTC Fraud Violations, file disputes, and more.

NEVER USE THIS COMPANY, because in the end they will steal from you.

DO NOT choose Clover for your restaurant POS. We have been dealing with years of poor customer support. The representatives communicate poorly, the technical support never follows through on complaints. If you choose Clover, you will end up losing integrations for DoorDash, UberEats etc. constantly. Please save yourself time and choose Square or Toast instead. Andrew Block, Nick Prochette, and Tony Stevens are the particularly poor representatives and supervisors that we have encountered.

Clover uses Commerce Sync reconcile transactions for bookkeeping purposes into Quickbooks. Both Clover and Commerce Sync, carry monthly fees on top of renting or buying equipment, which is fine. The bookkeeping process to take credit card transactions from Clover to reconcile Quickbooks is painstakingly long with many steps. This was time intensive and not efficient for what it is. Other credit card processing systems have half the steps. This did not work for my small business.

The device itself was modern, fast and user friendly, which was too bad that it didn't work out on the back end.

I was outside of 30 days dissatisfaction window (less than 45 days), so I got whacked with a $750 early termination. So, the term fee, plus $850 to buy terminal, plus $112/mo for Clover, $31/mo for Commerce Sync.....THIS WAS A HUGE WASTE OF TIME AND MONEY!!!

After 6 months of using this system I have enough data to leave an honest review and if I could do 0 stars I would. Their customer service knows nothing about the system and has no idea how to direct customers through the system. The free hardware is not worth the headache. Go with Square it's worth the 3% to save you countless hours of troubleshooting with ChatGPT because thats what you will have to do to get any of this to work for you and your business. Not to mention they nickel and dime you with the app integrations you have to get to use anything properly. 0/10 I DO NOT RECOMMEND.

Small businesses beware! We applied for Clover back in July & was told we did not get approved for the CC terminal. So, we made other arrangements with another credit card processer. A month later, a credit card terminal was delivered to our business. We were puzzled so called to inquire. Was told after the first time we didn't get approved they keep trying & we finally were approved. I told them we weren't interested anymore since a month ago when they told us know we looked elsewhere. Ethan, by account rep, tried & tried to keep our business, even lowered the monthly payment to $50.00 a month. However, was just charged $70.00 instead. This has been a horrible experience. I now can not get Ethan to return my calls. I have cancelled service with Clover, which we never even used. Now, trying to find out where this CC terminal goes to now & can't get anyone to help or return my calls. Unfortunately, you do get what you pay for with this company. Please do your research before using Clover!!

Totally agree with all other 1 star reviews...had for 5 years for a non profit organization. Random monthly charges, no rhyme or reason for all the different ones, ultra poor customer service, tried to cancel service...5 phone calls...5 times on endless hold...twice answered and promised call back that never happened. Finally someone promised cancellation and just cause he was so nice said they'd wave the $500 cancellation fee !!!!!
Ever wonder why there is an announcement before every call to them saying no bad language or anger will be tolerated? Ya think... they push to the limit !!!!
On a footnote the machine will not charge properly anymore either.
I'm done

Only giving one star because that’s the least I can do. I own a franchise that I am mandated to use this company for credit card processing. I had my first interaction with them today because somebody disputed a charge and literally was transferred eight times hung up on twice And then finally when I spoke with somebody they were absolutely zero help then I call back, hoping I could speak with somebody different and it was worse than before. I do not understand how you can stay in business with customer service like this. I have to use them, but I implore other people that if you’re a single company that wants to hire a company to do this for you this is not the company for that. You’re better off not taking credit cards.

If I didn't have to give a one star I wouldn't. We had returned a money machine 8 months ago, we had 2 and they are still charging our business for the 2 of them. We have called them numerous times, and nothing ever gets rectified. They say they will call us back, but never have they. I thought Telus was bad, but they make Telus look good. I wouldn't recommend them. I am looking to find another money machine for our business . Once again we wasted a couple hours on the phone, and still nothing has been resolved. The answer they gave us was they can't see the payment at their end, but yet it continues to come out of our bank. Pretty pathetic. If this is not going to get resolved, we may have to get a lawyer involved.

This has been a horrible experience. I was referred by my bank in Monroe, Louisiana to Joseph Brown who has not been any help. He always gave my you are getting on my nerves energy. I had him to close my account. Clover took 97.23 for a HOLD on my account that they told me had nothing to do with me. They never released my funds. I had my bank to release the funds. Clover came back and took the money out of my account. I have been on the phone with Kharee who has been TRAINED to find FAULT in the customer and to keep you on the phone until you give up. When they go low..I go to hell! Give me my money CLOVER

There should be a class action against this company. They’re such a rip off, the bait and switch is terrible😡 I was told I’d be able to cancel the contract after 3 months only to be told I was locked for 48 months😡😳. FYI, if the clover associates signed your contract electronically, request the contract with the time stamp and IP address. Let’s fight back as business owners. They want to get rich at our expense!!!

If i could give this 0 star I would .

9 months later they tell they never got the equipment, i returned it jan 5 i revieved it in September 2025 after returning the equipment, I had 16$ taken out from my bank account this month shocked and reminded . The company stated the equipment was never returned, am on a 36 monthly contract that i cant get out of , i opened my email the equipment has been returned unopened since Jan 5 . I am angry hearing this 9 months later after being told if my merchant account is closed and the equipment returned on time I wouldn't go through this . The company lied the merchant account is seperate from the machine , leaving you all over the place with misinformation.

Adam baker sales representative stated I can return the equipment and cancel my account within a 6month period .

Turns out that was all a lie ,
Leaving me with a payout amount of $400 usd or it goes to collections

Sqaure is elite. I like square no contract no problems. No chunky equipment,

Clover is over rated , and loser company to small business owners .

I highly recommend you do not ever go with this company ever unless you read the fine print .

The tech support customer service is terrible. They keep making us verifying, transferring, disconnecting,..with no help while it's urgent need for our business

They are big liars, they make you sign a contract for the merchant services transaction fees for 1.5 flat, after five months the fee goes up to 4 or 5 procente.Call them several times spend hours of my working time and every time they promise to call me back, but will be no call back. This is a company you cannot trust and I advise you to stay away.

the 2 system verification is terrible! It rarely sends the code to my phone number. Getting ready to drop clover completely

Will never deal with them again they hit you with fees on top of fees if subscription isn’t paid. My subscription 10$ . They never gave me any communication to let me know it didn’t go though yet they automatically charged me a 150$ penalty fee , then when i wanted to cancel the service all together they said it would be 750$ to cancel my account. Again I will never use them as a pos again and I would recommend business owners check the reviews before doing any business with them you will loose a lot of money. Clover do better

We've called and called to try to understand our fees. We're told that we're being transferred, and then end up on hold with Merchant One. We can never get through. After being on hold for 20+ minutes, it requires us to enter our phone number for a call back, but then they never call back. We have about $300/mo coming out of our bank that doesn't show up on any of the statements and I can't talk to anyone to find out what it's for. Clover sends us to Merchant One, and Merchant One is impossible to get ahold of. I'd give 0 stars if I could.

Don't ever sign up for clover-if you ever want to cancel they just dodge you for weeks-don't answer the phone and then they schedule and call back and don't call back-USE A DIFFERENT COMPANY

CANT DO ANYTHING WITH IT. ITS LIKE A FIVE YEAR OLD TOY. NOTHING ABOUT IT IS GOOD. DONT GET IT. I AM GETTING READY TO GET RID OF IT.