Vagaro Reviews 

This was absolutely one of the worst experiences I have had. I had a very pushy salesman call me I ended up paying $23.99 for three months even though I attempted to cancel it I attempted everything I needed to do to set up this platform I was promised that I would be featured and be available on the front page and therefore I would get a lot more customers than any of their competitors like bookie or any other platform. I made not one book clean no additional customers just money in the hole. I canceled it on the first day of the month finally, after attempting to cancel it and not being able to, I had to speak with someone who walked me through, not only the cancellation process, but the set up process, which I thought I had done, but I didn’t actually do Stay away from these guys. They’re very predatory if you’re busy and you’re working a lot, this is not platform for you it is not easily navigated. Customer support is not available on a regular basis. They’ll tell you they’ll set up these meetings and these opportunities to walk you through everything. They just kind of talk to you during those things. I thought I had done everything the guy told me and that’s not the truth. Exceptionally long story short not worth one penny except maybe the initial one dollar to get started.

Signed up for a free trial, which wasnt actually free. Its impossible to delete an account online without the app. By the time id try to cancel and finally figured it out I had an email with a £20 charge despite never picking a plan.

I wish I could give 0 stars. I purchased a PayPro duo/dual. It wouldn’t connect to WiFi so I reached out to support. After TWO WEEKS of back of forth, they couldn’t find an issue. After doing more research I realized how bad vagaro has been to others so I told them nvm just let me return this. They call me saying okay well let you return it then email me saying they can’t accept the return. So now I’m out $850 on a POS system that doesn’t even work.

Although had a few teething issues with the app itself. Carl from the onboarding team was excellent, nothing was too much trouble, extremely easy to communicate with and made the whole process more personal to my business. I have tried a few booking systems over the years and the customer service was not a fraction as helpful or as prompt to respond.

Estera built my website and was extremely patient with me during a particularly busy time renovating my salon while pregnant and trying to work with clients at the same time and worked around my slow response time that took a lot of pressure off. She made it effortless in creating what I wanted.

I’m glad I made the move over. With excellent customer service and great sales features I can elevate running my business and have it run itself while I take time off.

The Vagaro staff are always so helpful. The app is great and offers a ton of functionality. Vagaro is easy to use on your phone, as well as on a computer, which is definitely not the case for some of the other apps I have experimented with.

My experience with Vagaro has been wonderful. Customer phone support to me is everything and their team is there 24/7, patient and responsive.
The booking system is easy to learn, and the phone support and support from Jasmine in their Pleasanton office make navigating it even easier.

Fab system easy to navigate

I found this app/platform to be tedious and not the most user friendly in this digital age. If you have a lot of services that you’d like to make available, creates a heavy workload. Also, not easy to manage your account if needed. I canceled within a day full well knowing that this wasnt for me and yet they charged me for two months. I had to set up a call to have someone help stop the charges. And when asked for the two month refund was told that was my fault because i took up platform space? Nothing short of a scam. I’d highly recommend something else like square.

I have been searching for the right hairdresser for years and have tried many different stylists along the way. I can honestly say that Steven Dattilo at Dattilo Hair in Branford, CT, has exceeded my expectations in every way.
He is the first hairdresser I’ve ever had who has taken the time to truly assess my hair, listen carefully to what I want, and then meticulously work toward achieving the style I’m looking for. He never rushes through an appointment. His attention to detail is remarkable, and the care and precision he puts into every part of the cut is unlike anything I’ve experienced before.
Steven took that same thoughtful approach with my color. He spent time discussing what I wanted, offered his professional input, and made sure we were on the same page before moving forward. He also took the time to recommend products specifically suited to my hair and explain how to best care for and style it at home. I couldn’t be happier with both the cut and the color.
What impressed me even more was that after my very first appointment, Steven actually called me a couple of weeks later to see how I was liking my hair and how the cut was working for me after I’d had some time to live with it. In all my years of going to salons, I have never had a hairdresser do that. To me, that speaks volumes about how much he genuinely cares about his clients and the quality of his work.
After years of searching, I finally feel like I’ve found someone who truly understands my hair and what I’m trying to achieve. Steven’s patience, skill, attention to detail and commitment to getting it right have gone far beyond my expectations. I couldn’t recommend Steven Dattilo and Dattilo Hair more highly.

We were very excited to start using Vagaro, but they froze my account, and now we have no access to our funds or even our transaction reports. This is completely unacceptable. The verification process should have been completed before we created our website and began accepting payments through the platform, not afterward.

I am a small business owner, or rather I should say I was a small business owner. We were actually doing pretty well, raking in about 40k a week, when I decided to switch to Vagaro, thinking it would help me to take my website to the next level. Three weeks later I lost my business, entirely because of Vagaro. They randomly decided to refund all of my clients, or worse yet I'm pretty sure they just stole all of the money I made and kept it for themselves. When I tried to talk to customer service they very rudely told me that I never had any transaction history to begin with. But I know for a fact that it used to say that I did. All of that disappeared with their intentionally faulty tech. This is 100% a scam company created by sociopaths and there's no way that what they're doing is legal. I don't know how they've managed to get away with it for so long. I wish I knew about Trustpilot earlier because everyone else is saying the same things. I don't even have any money to take them to court because now I'm in debt. I hope these criminals are put in jail like they deserve. They are breaking the law and I will be reporting them to the police and FBI if they don't give me my money back.

Slow software, horrible customer service, HIDDEN FEES!!! A lot of hidden fees. Please be careful with them

This is the one of the worst company ever they always have technical issues. This morning they have another technical issue I gave the service to my customer, which is the walk-in customer and I charge and it says transaction complete later on I check the transaction didn’t come through. I called the customer service explained them they they said there’s nothing they can do. It cost me $95. Be careful before you make a decision to buy their service.

Vagaro has constant software shutdowns and glitches. Has costed me thousands of dollars of customers just deciding to leave because I can't process their payments. Schedule's go down ALL THE TIME. We will be switching out of vagaro immediately.

The set up with Vagaro was made pretty straightforward by having Carl lead me through the journey. Nothing was roo much trouble and he was so patient with me, when I had no idea what I was doing. Now, I am confident in what ai am doing. Carl was always quick to get back to me and explained everything well so I was clear with ehat to do. I now hope to grow my business with Vera Fill my books, now thar I have been through the set up. Having someone there to talk to and ask questions to is a fantastic system. I was lucky that Carl was so empathetic and kind, as well as being so knowledgeable about Vagaro and how it works. I hope all Vagaro employees are as good as Carl. Carl is an asset to Vagaro.

If I could score a zero I would. Vagaro charges a 20% fee for new clients bookings EVEN IF I SEND THE CLIENT MY LINK THROUGH INSTAGRAM DMS. Joke.

DO NOT TRUST - Vagaro to have your back and have your best interests in mind! I found out the hard way. I signed on for a free trial and after just some overall time checking it out to see if it could help me, I instinctively knew this service was not needed and could not help me further in what I already was doing on my own.

I thought I had cancelled my trial, but apparently I did not and I then received a charge for two months of service for almost $50, when all I did was sign up with my name and nothing else was done. I did not ask for support and Vagaro spent no time or resources helping me or engaging with me.

Believing that there are still good people in the world and being a health, wellness, self-improvement app that promotes good will, I found that the Tech Support - JOSH H. was not caring, empathetic, understanding, or supportive. All he cared about was collecting that amount of money, which is nothing for a large company, when he easily could have refunded me that amount to leave in good faith.

I asked him more than once and called in and talked with someone who thought I should be refunded, but JOSH again said no - because my account was open for two months, even though I did not use it, try to understand how to use it, or any effort. I basically paid them $50 to have my business name on their site, with nothing set up.

How do businesses' expect to create trustworthy and caring support to small business that are struggling in this economy to generate flow. They thought it was more important to burn a bridge and write me off, when they could have easily asked me, "How can we help you use our service in conjunction with your business and clients?" or "Is there any way for us to resolved issues that could generate success?" All they were concerned about was writing me off, collecting he $50 for no services rendered and that was that!

Beware of this business. It might seem lke they are offering a good service, but when it comes to any kind of caring support, expect a similar lack of empathy and caring energy. ZERO STARES for a ZERO COMPANY.

I usually don’t write reviews, but I want to save another salon owner the headache we’ve been dealing with.

We used Vagaro’s booking system for years and, for the most part, had very few issues. There were occasional inconvenient shutdowns for maintenance, but overall the booking system worked well for us.

That completely changed when we switched to Vagaro’s POS system about four months ago. It has not worked properly since we got it. It constantly cuts off in the middle of checking clients out, takes forever to load, and regularly goes offline. This is incredibly frustrating when you have a client standing at the front desk waiting to pay.

We have spent four months going back and forth with support. Their answer continues to be more troubleshooting, but none of the troubleshooting has actually fixed the problem. I have repeatedly tried to get a manager or someone with the authority to resolve this and refund us, but I cannot get anyone on the phone who can actually make that decision.

What makes this even worse is the processing fees. Because their POS system keeps going offline, we are being charged approximately 3.5% instead of the 2.6% rate we expected. Vagaro has acknowledged to us that the problem involves their third-party provider and that we are not the only business dealing with this issue. Yet they still will not honor the 2.6% rate while THEIR hardware/system isn't working properly, and they will not refund us for equipment that has not worked correctly.

We gave this four months and countless opportunities to be fixed. At this point, I’m tired of troubleshooting the same problem over and over while paying higher processing fees because of an issue we did not cause.

I really wanted this system to work because we had been with Vagaro for years. Unfortunately, I would strongly caution other salon owners before switching to their POS system. A POS system is something your business has to be able to depend on every single checkout, and that simply has not been our experience.

Used the free trial more than 4 months ago then went with another provider. Cancelled my trial. Forgot to delete the app. Logged in to find out what Vagaro app was a booking site for my business. I didn't authorize a payment to be taken from my account. Sent an email to their support team which I am still awaiting a reply. I am so very glad I didn't go with this provider because when you have a technical issue you will probably need a prompt reply from customer service.....this is not the case with Vagaro. Their customer service is shocking.