I agree with others who mentioned the items will ship loose in a box with no padding. In my case it worked out and they weren’t damaged. But I agree there could easily be a lot more care taken with sh... See more
Company replied
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Review summary
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I’ve purchased several items from The RealReal and have consistently had a great experience. The selection is fantastic, and I’ve been really happy with the quality and overall process. Everything h... See more
Company replied
I would like to see the packaging for shipping to be better. I ordered an evening jacket with delicate pearls snd beading and it was packaged in a thin plastic bag, not the kind of treatment you would... See more
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TRR has been my go-to for designer pieces for years, they have a huge variety and the best prices on the second hand market. The only reason I’m giving a 4/5 is bc their authenticity control should be... See more
Company replied
Company details
- #90 of 157 best companies in Women's Clothing Store
- #212 of 332 best companies in Clothing Store
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
134K reviews
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The package arrived 2 days later than…
The package arrived 2 days later than the UPS posted ETA
September 10, 2026
I always have a great experience…
I always have a great experience with TRR. They really do a great job of describing things accurately. And the curation is top notch. Makes for a wonderful shopping experience and finding real gems in the rough.
September 2, 2026
Items were not as described
Items were not as described, the dress was listed on your website as a 5XL with a bust of 69.5 - what arrived was a children's dress smaller than an XS. The shoes heel caps were too wide despite the correct size, possibly worn previously by wide or fleshy heels. The shoes would not stay on the foot when walking. I understand that i will be now charged $15.95 for the return following The RealReals procedures. I may take a brake from the site and products for a while. This was one of the least successful and most disappointing and misdescribed, wrongly advertised purchase's I have ever made through you.
September 9, 2026
Not sure if they know what the color…
Not sure if they know what the color Blue is, but I purchased 4 Items listed as BLUE; each one was in fact Black. Not worth returning. Also, their measurements are sometimes way off.
September 16, 2026
Unprompted review
Have not received my package from 9/2…
Have not received my package from 9/2 it is now 9/16 and my shipping has been delayed for a week
September 2, 2026
I would like to know why I don’t get…
I would like to know why I don’t get better offer
September 9, 2026
wonderful selection/great quality and…
wonderful selection/great quality and great customer service
September 8, 2026
5✨🌟✨ experience!
September 9, 2026
Quality fast delievered
September 2, 2026
The platform routinely makes errors…
The platform routinely makes errors identifying and authenticating garments, particular menswear. They show a shocking lack of accountability for these processes and it's truly a 50/50 proposition as to whether or not you will get what you ordered as it was described.
September 2, 2026
Great shopping and delivery service
Great shopping and delivery service. Jeans were in excellent condition and packaged beautifully. I also appreciate the reusable packaging!
September 9, 2026
My bag is better than expected
My bag is better than expected. I am happy with my first Gucci bag purchase. I received it fat and my ordering was seamless.
September 9, 2026
Don't have a problem! they won't fix
If you have an issue there is nothing they will do to resolve it. I had a bag less than 5 days and asked for an exchange due to the wrong shade of pink that I wanted and instead of helping I got there was nothing they could do. Very disappointed in their policy and customer service
September 9, 2026
Love It
The user friendly service and ease of shopping was fabulous! The product delivery was perfect and the condition of the item was just as described!
September 2, 2026
Accurate product received timely and in…
Accurate product received timely and in good condition.
September 9, 2026
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