SpaMedica Reviews 1,944

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,013 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to explain procedures clearly, which helps them feel relaxed and well-cared for. The service is frequently described as efficient and well-organized, with many appreciating the quick, painless procedures and the dramatic improvement in their vision, often noting clearer sight and more vibrant colors. Many people highlight the overall excellent experience from start to finish, including the welcoming environment and the positive impact on their daily lives. However, some customers also noted issues with pre-operative waiting times and organization, particularly for elderly patients, and a few experienced problems with post-operative vision or discomfort, including blurred vision and black spots. There were also mentions of difficulty with near vision after surgery with NHS lenses and a lack of clear information regarding public transport to the facilities.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, kindness, and... See more

Service

People report positive experiences with service, with many customers expressing satisfaction with the level... See more

User experience

Customers consistently note positive experiences with user experience, describing the overall process as... See more

Product

Customers had positive experiences with the product, with many reporting dramatically improved vision and... See more

Location

Consumers find location to be ambiguous, with many reviewers mentioning specific branches like Bromley,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The facilities, staff and treatment are all good. Just a minor suggestion: Because patients, more often than not, are told not to drive, they are reliant on families, friends or taxi services. For... See more

Company replied

Rated 5 out of 5 stars

I was welcomed and at each stage everything was explained clearly, This helped me to relax, especially as the nurses, and later, the doctor, assured me that I wouldn’t feel any pain, and I didn’t fee... See more

Rated 5 out of 5 stars

This was or could have been a very anxious time for me. However I can only say, that not only was it a good experience but an excellently carried out procedure. Spamedica has a completely new style... See more

Rated 5 out of 5 stars

The only area which did not impress me was the pre-op. There was too much waiting in the corridor between seeing various people and having the tests. Took 3 hours rather than one. The actual surgery... See more


Company details

  1. Health & Medical

Written by the company

SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

A very patient friendly enviroment from…

A very patient friendly enviroment from all members of staff. I felt so valued that I miss coming back again.
The surgery was so smooth and the results overwhemingly briiliant.
I can recommend Spa without hesitation. Keop up the excellent vibe and Thank you very much for the hard work

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Most wonderful experience at SpaMedica…

Most wonderful experience at SpaMedica at St Caths Hospital for Cataract surgery. From start to finish so impressed by the level of care & service. Staff outstanding and caring & welcoming. Put at ease instantly! Would highly recommend.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

FANTASTIC CENTRE

FANTASTIC CENTRE, VERY NICE PEOPLE, DOCTORS HIGHLY RECOMMENDED. HAD CATARACT SURGERY, WAITED 6 YEARS, FOR SECOND ONE BUT OPTITIONSON'S WOULDN'T REFER ME, THEN I HAD A LOCUM AND SHE PUT ME THROUGH FOR SECOND EYE. WHICH I GOT SENT TO SPAMEDICA, YOU ARE AMAZING.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Cataract

The actual experience was very good. All staff were very friendly, professional and polite.
It was my second eye and this time a lot more liquid was used but I regarded that as a safety measure having had eye surgery many years ago
I did wait a long time for this cataract to be done but this was not the fault of Spa medica.

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent…

Arrived at Spa Medica at 08.20 for my right eye cataract operation.
The staff were very friendly and explained what would happen during the morning. Q who was the consultant doing the procedure was excellent explained what was happening also very caring. Thank you all. Lynn

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

The only area which did not impress me…

The only area which did not impress me was the pre-op. There was too much waiting in the corridor between seeing various people and having the tests. Took 3 hours rather than one.
The actual surgery was very quick and very little hanging around. Wonderfully slick and polished routine.
All staff considerate, taking as much time as required. Excellent.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

My Experience with Spamedica

My Experience with Spamedica, was a reassuring experience in itself from start to finish my procedure for my cataract with Spamedica was one of my best, explained details of procedure and the staff andSurgeon put me at my ease from start to finish absolutely Brilliant 👏 I would highly recommend Spamedica for any Cataract Surgery, from my experience there one of the best, Thank you so much for your Expertise Services.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

on 6th of june i had cataract surgery…2026

on 6th of june i had cataract surgery on my left eye, bolton the staff looked after me the whole time i was there. the operation only took 10 min no needles just drops, age 85 no problem. when ready i will have the other done. ps next day good vision.k parr

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

From my first pre op appointment to the…

From my first pre op appointment to the surgery 3 days ago I can honestly say that the whole experience was so much better than when I had my first cataract surgery at a busy NHS hospital. The staff were without exception friendly, helpful and informative. The procedure was quick and painless and my sight is already improving rapidly with minimal discomfort. I’m grateful to my opticians recommendation to SpaMedica.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Spa Medica - Bolton - Excellent

Spa Medica - Bolton excellent service both times would highly recommend them the teams on both occasions where marvellous put you at ease from the welcome arrival surgery to discharge and the wait time for the surgery was under four weeks.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

I had my procedure today (12/5/26 for…

I had my procedure today (12/5/26 for cataract, I attended spa medica, dalston, was petrified of what I was about to face, as soon as I walked through the door I had so much support and attention from everyone, the 2 doctors relayed everything to me as I went through the treatment, I cannot thank them enough for the warmth and kindness they had for me, I certainly won’t be afraid when I have to have the other eye done, top service and very friendly staff 👏🏻👏🏻👏🏻

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Cataract surgery

I had excellent care while having cataract surgery.
All the staff are very caring and helpful.
I will be going for my second surgery in a few weeks
I can fully recommend Spamedica
Christine Davies

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

Very dissatisfied my wife had cataract…

Very dissatisfied my wife had cataract removal 7 days ago and still blurred vision she went to specsavers and was told she needs emergency surgery at manchester eye hospital i told my wife not to have it done her vision was ok now she will be out of work for weeks or months and no sick pay I thinking of seeking legal advice

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional very pleasant…

Very professional very pleasant reassuring staff ! The clinic is lovely and refreshments while you wait is quite pleasant . The team are highly knowledgeable and trained much nicer than a hospital . I would definitely recommend Spa médica

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

All the staff were extremely helpful…

All the staff were extremely helpful and the waiting areas were comfortable and clean. The surgeon, 'Q' who did my operation was so good, he explained everything in detail as he went along and was very kind.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

I was very very nervous about my first…

I was very very nervous about my first cataract operation, but everyone I saw at SpaMedica was so understanding and very reassuring. The procedure was just amazing, talked me through everything as it happened, couldn’t have asked for anything more. Thank you all so very much. Can’t wait to get the second eye done now.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

I recently had cataract surgery on both…

I recently had cataract surgery on both of my eyes over an eight‑week period.
My first procedure went exactly to plan, and the care I received throughout was outstanding — calm, reassuring, and delivered with real professionalism.

My second surgery was just as caring and well supported, even when an unexpected complication arose. It was something that was not foreseen, and it became clear during the procedure that things had shifted slightly off‑plan.
In that moment, Mr (Dr) Qusay was exceptional. He had a choice: pause the surgery and delay my treatment, or take the more demanding route for himself and continue safely and precisely. He chose the path that spared me further inconvenience, and he did so with remarkable skill, confidence, and kindness.

I am deeply grateful for his expertise and for the whole SpaMedica team, whose warmth and professionalism shone through at every stage.

Warmest regards,
Christine Anne CJ

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Spamedica Two Cataract Operations L + R…

Spamedica Two Cataract Operations L + R Eyes.
First visited Spamedica on 19 Feb for assessment with regards my left,right eye cataracts.Very professional at Preston everyone was friendly & explained the procedures,& aftercare.My first cataract was at Preston 25th Feb,everything went well staff very professional & attentive.My second cataract was performed at Spamedica Oldham by Mr Kirti Jasani as it was thought they may be difficulties due to a childhood accident to my right eye.Mr Jasani was able to perform the procedure with no issues due to his high level of expertise & experience.
Have since made a full recovery,making sure to follow the Spamedica aftercare routine.My vision in both eyes is amazing even my bad right eye has better vision.
I want to thank all the staff,nurses & doctors at both Spamedica locations for there professionalism,attention to detail & Customer Focus.I was made at ease by the very friendly staff on both occasions.Would Highly Recommend Spamedica for cataract surgery.
Linda B.

April 22, 2026
Unprompted review

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