Worst gambling experiences I've had in my life. Losing money is fine. But i at least want some excitement while losing it. If you're lucky, you might get a bonus every 400 spins with maybe a 50x. Neve... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent games, Excellent service and my gosh fast payouts. I enjoy playing this casino online,closed my other accounts with other casinos because nothing beats Shotz abd I've had some good wins too.... See more
First I added 40 eur balance and it wasnt added to the account. Took over a week to get it sorted, after that the site didnt let me take out any balance and the support was unhelpful. First bad online... See more
Company replied
As a Kiwi player my experience of Shotz has been positive. A slight hiccup with withdrawal to card, which coincided with the same challenge on another site, but ultimately resulted in a bank transfer... See more
Company replied
You should know
3.1
Average
54 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Think twice before playing here
First, the only good things about this casino are that the website works well and the layout is quite stylish. Also, the customer service is polite, even friendly, when chatting with them, though they do reply with those traditional, politically correct explanations when I question the reliability of the games.
But then to the actual point, which is the playing and the gaming experience. I have made several deposits to this casino, and the gameplay has followed a suspiciously similar pattern every single time. Meaning, in the early stages of playing after a deposit, the slots pay out smaller wins (10-20x) quite precisely, after which they start to ”fade out” without a single win, while the ”near-miss” situations for entering a bonus game just keep increasing without you actually triggering a single bonus. And this pattern seems to repeat with every deposit until you have lost your deposit entirely. Also, very often with your absolute last pennies, the games conveniently give you one last near-miss bonus situation, which is a highly clever trick to get the player to deposit more money by making you believe that a bonus is now very close. The end result is inevitably the same: you just lose more and more without ever triggering a bonus game.
This pattern seems to repeat almost identically with every deposit, and there is something very strange about it. After all, I have been playing slots myself for about 10 years and have hundreds of thousands of spins under my belt.
I want to emphasize that I cannot in any way irrefutably prove what I am saying to be true, but I still suspect that this casino does not operate completely reliably and fairly when it comes to the randomness and return-to-player (RTP) percentages of the games. Granted, thousands of spins are required for the games' stated RTPs to actualize. Everything just doesn't feel right with this casino.
I can at least happily state for myself that I have now permanently closed my player account at this casino, and fortunately, I can no longer finance their operations.
Based on my own gaming experience, I recommend thinking twice before playing at this casino.
June 21, 2026
Unprompted review
Reply from Shotz
Hi Matti,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found our website easy to use and that your interactions with our customer support team were positive. We always strive to provide a professional and friendly service to all our players.
We are sorry to learn that your gaming experience did not meet your expectations. We understand that repeated losing sessions or long periods without triggering bonus features can be frustrating, particularly for experienced players who are familiar with slot gameplay.
We would like to reassure you that the games available on our platform are supplied by licensed game providers and operate using certified Random Number Generator (RNG) technology. Neither individual game outcomes nor bonus triggers can be influenced by our casino, and all results are generated independently according to the game's approved mechanics and published RTP settings.
We appreciate that your concerns are based on your personal experience, even if you acknowledge that they cannot be independently verified. Player feedback is important to us, and we take comments regarding fairness and game performance seriously.
While we are sorry to see that you have chosen to close your account, we respect your decision and thank you for having played with us. We wish you all the best moving forward.
Kind regards,
Trine
Shotz
I am very disappointed with my…
I am very disappointed with my experience with Shotz.com.
During a short period (May 23 – June 2, 2026), I experienced a clearly escalating pattern of gambling behavior on my account. This included repeated deposits within short timeframes, prolonged sessions, and rapid loss of funds.
Despite these very clear signs of risky and harmful behavior, no responsible gambling measures were applied at any point:
- no checks
- no interventions
- no restrictions
- no contact from the operator
From a player protection perspective, this is extremely concerning.
In addition, I discovered a serious inconsistency regarding the licensing and operating structure of the service.
The Finnish Terms & Conditions clearly state that the operator is licensed in Estonia and operates under Estonian law. This gives the impression of EU/EEA-level regulation and consumer protection.
However, other parts of the website indicate that the service is operated by a different entity licensed in Curaçao.
This creates a confusing and potentially misleading situation for users, as it is not clear:
- which company is responsible for player funds
- which regulatory framework actually applies
- what level of consumer protection is in place
I have contacted customer support multiple times and submitted a formal complaint, but I have not received a clear answer regarding:
- which entity is responsible
- under which license my gambling took place
- or a proper resolution to my refund request
Overall, this experience raises serious concerns about transparency, player protection, and how vulnerable situations are handled.
I cannot recommend this service.
UPDATE 1.7.2026
Since my original review, the case is still ongoing and has not been resolved.
What has become more concerning is the inconsistency between how my activity was handled and what would reasonably be expected from a responsible gambling perspective.
My account showed clear signs of escalating behaviour during a short period. At the same time, I had received VIP-level engagement earlier, including bonuses and cashback linked to losses. These communications encouraged continued play, but did not include any warnings regarding potential risks or responsible gambling measures.
This indicates that my activity was being actively monitored, but no intervention or support was provided when risk indicators became evident.
The operator also refers on their website to the Estonian responsible gambling framework (15410.ee), which emphasizes monitoring player behaviour, identifying risk patterns and early intervention. Based on my experience, I did not see these principles applied in practice during the period in question.
In addition, I requested access to my personal data on 2 June 2026, as I did not have access to my account. As of 1 July 2026, this data has still not been provided. During this period, I have been asked multiple times to reconfirm my request, even though it has already been clearly specified, and identity verification was only requested at a late stage at the end of June.
I have therefore been waiting approximately 30 days for access to my own data without receiving it, and I have not been informed of any formal extension or delay in the process.
From my perspective, this has made it difficult to assess my own activity in a timely manner and has prolonged an already stressful situation.
The operator has acknowledged certain shortcomings in how the case was handled, but no resolution has been reached.
The case is currently being reviewed through official channels.
June 2, 2026
Unprompted review
Reply from Shotz
Dear Hanna,
Thank you for your feedback.
We take all player concerns seriously, particularly those relating to responsible gaming and regulatory matters.
Please note that the issues you have raised are currently being handled internally and are already under review through our established complaint management procedures. To ensure the integrity of the review process and to protect the privacy of all parties involved, we will not discuss the details of an individual complaint publicly. All communication regarding this matter will be handled carefully and exclusively through our official support and complaint channels.
We would also like to clarify that Shotz operates under the appropriate regulatory framework for the Finnish market and is legally licensed by the Estonian Tax and Customs Board (EMTA) for the Finnish jurisdiction.
Our team remains committed to reviewing the concerns raised and responding through the appropriate channels in accordance with our internal procedures and regulatory obligations.
Thank you for your patience and understanding.
Kind regards,
Trine
Shotz
As a Kiwi player my experience of Shotz…
As a Kiwi player my experience of Shotz has been positive. A slight hiccup with withdrawal to card, which coincided with the same challenge on another site, but ultimately resulted in a bank transfer method being successful. The customer service team are lovely to interact with. Slight delay on weekends for the payouts (fairly normal) but very speedy on the weekdays. Example being my weekend cashout and Monday cashout arrived on the same day. Can't speak to the crypto side as I haven't used it. Overall, really happy with the experience and the team and have no hesitation returning as a customer.
November 15, 2025
Unprompted review
Reply from Shotz
Hi Tayleesha,
Thank you so much for sharing your experience on our casino — we’re delighted to hear that you’ve enjoyed playing with us!
We appreciate your patience regarding the card withdrawal hiccup, and we’re glad to know the bank transfer option worked smoothly for you. It’s also great to hear that our customer service team made a positive impression — we’ll be sure to pass along your kind words.
You’re absolutely right that weekend payouts can sometimes take a little longer, but we’re pleased that your weekday cashouts have been processed quickly. We’re continuously working to keep all payment methods as fast and reliable as possible.
We truly value your feedback and your trust in us, and we look forward to welcoming you back anytime.
Best regards,
Cecilie at Shotz
Afther a long brake i try to deposit…
Afther a long brake i try to deposit via crypto all confirmed on my side but ofcourse not on the casino now i need to wait afther providing every details about the deposit and they blame payment provider so think twice before depositing here with crypto real amateurs !!! Every time this happens and still not fixed
September 1, 2025
Unprompted review
Reply from Shotz
Hi Demian,
Thanks for sharing your experience, and we're truly sorry for the inconvenience you've faced.
Crypto deposits usually process instantly, but in rare cases, delays can occur depending on the crypto bank and payment provider involved. We understand how frustrating this can be, especially when everything appears confirmed on your end.
To resolve such issues, we rely on the transaction hash ID from your deposit. This allows the payment provider to locate and verify the transaction in their system so we can get it sorted as quickly as possible.
Please know that we’re committed to providing the best customer experience possible, and situations like this are not the norm. While we can't discuss personal account details in a public forum, we’d love to help you directly—just reach out to us via live chat or email at support@shotz.com, and we’ll do everything we can to resolve this swiftly.
Thank you for your patience and understanding.
Best regards,
Cecilie at Shotz
Nice casino if you want to lose all…
Nice casino if you want to lose all your money, compared to every casino i tried this is for sure the greediest one. I don’t know how they rig their games, but something is not right. Even if you win, it’s just 10% of what you have used total, no exceptions.
August 16, 2025
Unprompted review
Reply from Shotz
Hi Marius,
We're sorry to hear about your experience and understand how frustrating a losing streak can feel.
Please note that all games on Shotz are provided by licensed game providers, and the Return to Player (RTP) percentages are set and controlled by them—not by us. These games are regularly audited to ensure fairness.
If there's anything we can assist you with, feel free to reach out to our support team directly through live chat or at support@shotz.com.
Kind regards,
Cecilie at Shotz
Worst gambling experiences I've had in…
Worst gambling experiences I've had in my life. Losing money is fine. But i at least want some excitement while losing it. If you're lucky, you might get a bonus every 400 spins with maybe a 50x. Never gotten anything good here while spinning thousands of spins.
August 9, 2025
Unprompted review
Reply from Shotz
Hi Johnny,
Thanks for sharing your feedback — we genuinely appreciate you taking the time to leave a review.
We’re really sorry to hear that your experience with us hasn’t been enjoyable. We understand how frustrating it can be when the gameplay doesn’t feel rewarding or exciting, and that’s certainly not the experience we want for our players.
Our games operate using certified Random Number Generators (RNGs), which ensure fair outcomes but can also mean that results — including bonuses — can vary greatly from session to session. Most of our games follow standard industry RTP (Return to Player) rates, typically between 94% and 97%, but this is calculated over a long period and doesn’t always reflect short-term play.
We’d love to take a closer look at your account to see how the bonuses you’ve received align with your gameplay. While we can’t discuss account details publicly, please feel free to reach out via live chat or email us at support@shotz.com — our team would be happy to go through everything with you.
Thanks again for your feedback — it helps us improve.
Best regards,
Cecilie at Shotz
Scammed
First I added 40 eur balance and it wasnt added to the account. Took over a week to get it sorted, after that the site didnt let me take out any balance and the support was unhelpful. First bad online casino experience, sad.
May 24, 2025
Unprompted review
Reply from Shotz
Hello Siim,
Thank you for your feedback, and I sincerely apologize for the inconvenience you've experienced with your deposit.
In some cases, when there are payment issues, we need to contact the payment provider used and wait for their response. Unfortunately, this process can sometimes take a bit of time, although in most cases it is resolved fairly quickly.
Regarding your withdrawal, I’m unable to provide specific details here in a public forum. However, if you contact us via live chat or email at support@shotz.com, we’ll be happy to take a closer look at your case and help you find a solution.
Best regards,
Cecilie at Shotz
WONT LET YOU WITHDRAW AND WILL SCAM WINNERS! Use any other site but this one
This has been the worst experience on any gaming site I've had. For context I deposited 20 dollars with my card, played through the rollover requirements and tried to withdraw 30.
First they say I can't withdraw to crypto - fine understandable, I'll withdraw back to my card. Oh wait, there is no option for such, fine I'll withdraw to my bank - nope, no option to do it on the site and the support is bloody useless. I've had 25+ emails with them back and forth with no solution. They say to try interac - nope not working! then eCashout - not working. When they feel that they're stuck, they then ask for KYC docs (fine but they should ask that before depositing/creating the account - another sign they're sketchy). I supply everything and "complete the verification process", they say they will get back to me with a solution to withdraw to my bank account and the next day I get more madness.
Again after passing their KYC checks, they suggest methods that dont exist on their site to withdraw and after more stalling, the next day, their support team then asks me for proof of a card number ending in 2417 which I don't own or know wtf they're talking about, my card ended in a different number and was already verified by them the day before. They're adamant that i have to use that card so I show them proof that I don't own such a card and deposited with a different one. All this was another 2 hours of time wasted, out of much more total.
They're utterly incompetent and a slimy scamming organization, from the top to the bottom. The customer support is full of stupid and useless individuals who WON'T help in any way. DO NOT GAMBLE HERE, YOU WILL 100% HAVE ISSUES WITH THESE SCAMMERS!!!! DON'T TRUST THE PAID REVIEW SITES!!!
They'll do anything to stop you from withdrawing any winnings and are scammers.
They After literally dozens of emails to support regarding this, they keep requesting more and more information. I'm still battling with them to get my money out of the site. If not I'll have to start a chargeback because these scammers are relentless and will do anything to not let me withdraw.
March 2, 2025
Unprompted review
Reply from Shotz
Hello MB
I’m really sorry to hear about your negative experience, and I understand how frustrating it can be to feel stuck in such a situation. It's important to have clarity and transparency, especially when it comes to handling deposits, withdrawals, and account verification.
That said, I would encourage you to review the Terms and Conditions from our site, particularly our sections on withdrawals and KYC (Know Your Customer) procedures. According to our Terms and Conditions (which you can find here), certain policies are in place to ensure the security of your funds and to prevent fraudulent activity. We have to follow these guidelines to verify your identity before processing any withdrawals, especially for first-time transactions or when using certain withdrawal methods.
I totally understand how all of this can feel overwhelming, and I’m sorry for the inconvenience you’ve faced with support. However, it's important to ensure you’re complying with our KYC verification process, as it’s typically required to meet regulatory standards. If you feel like the support isn’t providing the right assistance, if you could please contact us directly at support@shot.com to clarify how we may help you better, as this is an open platform can we unfortunately not go into details here.
Again, I apologize for the frustrating situation you’ve encountered.
Please contact us directly at support@shot.com or live chat so that we can find a solution to this for you.
Best regards,
Cecilie at Shotz
If there would be better prizes when…
If there would be better prizes when leveling up, the site would be the best and I would only play at shotz
January 16, 2025
Unprompted review
Reply from Shotz
Thank you for your valuable feedback! We’re always looking for ways to improve, and we appreciate your suggestion regarding better prizes when leveling up. We’re constantly working on enhancing the experience for our players, and your input helps us in that process. We hope to keep providing you with an even better gaming experience in the future!
Best regards,
Shotz Support
Easy to load funds and withdraw is…
Easy to load funds and withdraw is quick and customer support is always helpful my go to online casino
October 1, 2024
Unprompted review
Reply from Shotz
Thank you so much for your kind words! We're thrilled to hear that you find it easy to load funds, enjoy quick withdrawals, and have had a positive experience with our customer support. It's great to know we’re your go-to online casino!
Best regards,
Shotz Support
the gaming is amazing need to add more…
the gaming is amazing need to add more sports gaming as well as need to improve on faster withdrawal. and need to have more 24/7 customer service
November 11, 2024
Unprompted review
Reply from Shotz
Thank you for your thoughtful feedback! We’re glad to hear that you’re enjoying the gaming experience. We appreciate your suggestions about adding more sports gaming, improving withdrawal times, and expanding customer service availability. We’re always working on improvements, and your input helps guide us in the right direction.
Best regards,
Shotz Support
How many bonuses I would get is great…
How many bonuses I would get is great and the format is perfect.
January 3, 2025
Unprompted review
Reply from Shotz
Thank you for your positive feedback! We're glad to hear that you’re enjoying the bonuses and the format. We always aim to provide a great experience for our players!
Best regards,
Shotz Support
Good place to play
January 15, 2025
Unprompted review
Reply from Shotz
Thank you for your feedback! We’re happy to hear you’re enjoying your experience with us. Hope to see you back soon!
Best regards,
Shotz Support
Loyalty bonuses are generous.
January 15, 2025
Unprompted review
Reply from Shotz
Thank you for your feedback! We’re glad to hear you’re enjoying the generous loyalty bonuses. We appreciate your continued support!
Best regards,
Shotz Support
Nice VIP-program and bonuses
Really like this site. Very good VIP-program and especially the weekend friday bonuses give are fun. Fast withdrawals.
January 15, 2025
Unprompted review
Reply from Shotz
Thank you for your wonderful feedback! We’re thrilled to hear you’re enjoying the VIP program and the Friday bonuses. It’s great to know that the fast withdrawals are making your experience even better. We look forward to having you back soon!
Best regards,
Shotz Loyalty Team
Cashback is great.
January 15, 2025
Unprompted review
Reply from Shotz
Thank you for your feedback! We're glad to hear you’re enjoying the cashback. We appreciate your support and look forward to having you back soon!
Best regards,
Shotz Loyalty Team
I like that you guys have latest new…
I like that you guys have latest new slots allways. Customer service is polite and helpfull. Also i like that withdraws are fast
January 15, 2025
Unprompted review
Reply from Shotz
Thank you for your kind words! We’re thrilled to hear you enjoy our latest slots and that our customer service has been helpful. It's great to know that the fast withdrawals have made your experience even better. We look forward to seeing you again soon!
Best regards,
Shotz Support
good selection of games
good selection of games, the site works well and is easy to use, and the customer service is friendly.
December 2, 2024
Unprompted review
Reply from Shotz
Thank you for your great feedback! We’re happy to hear that you enjoy our game selection, find the site easy to use, and have had a positive experience with our customer service. We appreciate your support and look forward to having you back soon!
Best regards,
Shotz Support
The best casino
January 15, 2025
Unprompted review
Reply from Shotz
Thank you so much for your amazing feedback! We’re thrilled to hear you think we’re the best. We appreciate your support and can’t wait to welcome you back again soon!
Best regards,
Shotz Loyalty Team
Super fast and reliable
January 15, 2025
Unprompted review
Reply from Shotz
Thank you for your feedback! We’re glad to hear that you’ve found our service super fast and reliable. We truly appreciate your support!
Best regards,
Shotz Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.