I had an unauthorised transaction on my Pleo card while on a work trip. Although the process took several months and I had to complete the same form multiple times, which was a bit frustrating, I unde... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great and fast Fraud support! I had an unauthorized withdrawing and fraud support took immediately action. Even reminded me to provide missing informations. Jozef and Don helped me out in a... See more
Company replied
Sonja ALWAYS - every time, without fail - provides the BEST support experience for me as a user! She is always so easy to talk to and understands the issue quickly, before getting to the core of... See more
I am impressed with how the support team helped me. My issue was resolved within two days, and I am truly grateful to Jozef for his assistance! Professional, fast, helpful, and absolutely reliable. I... See more
Company details
- Software Company
- also in
- Accounting Software Company
- Business to Business Service
- Financial Institution
- Payment Service
- Software Vendor
About Pleo
Written by the company
The business expenses solution that empowers your people to do more. Join the thousands of companies that trust Pleo to make paying for stuff at work easier.
Experience Pleo firsthand with our interactive demo and learn how it can transform your expense management in just 10 minutes.
Experience Pleo firsthand with our interactive demo and learn how it can transform your expense management in just 10 minutes.
Contact info
Ravnsborg Tværgade 5C, 2200, Copenhagen, Denmark
- info@pleo.io
- pleo.io
3.6
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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A big thank you to Jozef Brodala for…
A big thank you to Jozef Brodala for the excellent support throughout our case. Clear communication, regular updates, and a successful outcome. Truly outstanding customer service!
October 19, 2026
Unprompted review
Absolutely appalling customer service
Absolutely appalling customer service
Absolutely appalling customer service – avoid this company
My experience with Pleo has been absolutely awful. I would strongly advise other businesses to think twice before using this company.
First of all, getting hold of someone is incredibly difficult. When you do manage to contact support, the service is beyond disappointing. There is a complete lack of respect for customers, and the responses feel robotic, generic and completely disconnected from the actual problem.
After Pleo changed its app, I encountered an issue where the account balance was no longer visible. Whether this was a technical glitch or a problem with the new app, the fact remains that a basic and important feature was not working properly. I contacted support, struggled to get a proper response, and received generic replies suggesting that the balance would no longer be displayed. Eventually, the information appeared again, leaving me wondering whether anyone at the company actually understood what was happening with their own product.
Things got even worse when I decided to close my account.
Despite closing the account, I was charged again approximately three weeks later. Pleo now claims that the invoice had supposedly been issued before the account was closed. However, I was not provided with this invoice or notified of it at the time, and I am now having to chase them just to obtain the documentation and understand the basis for the charge. They are refusing to refund the payment.
The entire experience has been incredibly frustrating and has wasted far too much of my time. Instead of taking responsibility, providing clear documentation and addressing the customer’s concerns, the company hides behind generic explanations and seems more interested in closing support tickets than actually resolving problems.
A financial management platform should provide transparency, reliability and professional customer support. My experience with Pleo has fallen well short of all three.
If you value your time, straightforward communication and a company that takes responsibility when something goes wrong, I would think very carefully before using Pleo. I certainly would not recommend it based on my experience.
October 13, 2026
Unprompted review
Fraud - Great Swift Action & Support
Fraudulent activity report. Was very easy and simple to report via pleo app, very swift contact via email regarding the process and the form to fill out. Everything done swiftly preventing funds being taken. Great comms from the team, Jozef Brodala. Thank you for your help :)
October 13, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
worst experience
If you run a business I suggest you do not use this company we topped up they took there fee’s and now we cannot access our funds they have no one available to call and do not expect a return email with any substance all ai generated, I have had to write off the money and get an alternative provider. appalling service!
October 2, 2026
Unprompted review
Reply from Pleo
Dear Matt,
Thank you for bringing this to our attention. We apologize for the distress this caused.
We have tried reaching out to you to assist with your account balance, but we haven't received a reply yet. Even though you’ve moved to a new provider, we would still like to help you recover your remaining funds. Please contact us directly at feedback@pleo.io so we can assist you further.
Best regards,
The Pleo Team
Love Pleo
Love Pleo, and they are super good with solving disputes too. Special shout-out to Jozef & Don
September 29, 2026
Unprompted review
Reply from Pleo
Hi Alexander,
Thank you for the glowing 5-star review! Knowing that you love Pleo and that our team has your back during disputes means the world to us.
We’ll be sure to pass your lovely shout-out along to Jozef and Don!
Best regards,
The Pleo Team
Tiago has been extremely helpful and…
Tiago has been extremely helpful and caring. He has solved the issue quickly and has even taken the time to call me back and guide me step by step through the solution. Quick, caring, detail-oriented and very efficient. Many thanks!
September 25, 2026
Unprompted review
Reply from Pleo
Hi Georgio - We love hearing this!
Tiago is fantastic at what he does, and we’re so glad he was able to guide you through everything and get it sorted. Thank you for the great review!
Pleo helped
i experienced a case of fraud and was helped by Jozef and Preethi who were extremely helpful and where able to resolve it. I am very grateful for their assistance and their work.
May 19, 2026
Unprompted review
Reply from Pleo
Hi Luke, thank you so much for your review!
We know how stressful dealing with fraud can be, so we are relieved Jozef and Preethi were able to help resolve everything for you. We'll be sure to pass along your kind words to both of them—they'll be thrilled to hear it!
He was super quick and helpful
He was super quick and helpful. Job was done immediately
September 24, 2026
Unprompted review
Reply from Pleo
Hi Tara, that's awesome to hear!
Speed and great service are what we aim for every time. Thanks for taking the time to leave us a review!
Jozef excellent performance
Jozef has been very dilingent all the time through the long process of the claim. He has been able to solve it and we are very grateful.
Thank you. Natalia
September 22, 2026
Unprompted review
Reply from Pleo
Dear Natalia,
Thank you so much for taking the time to share your experience! We're thrilled to hear that Jozef's diligence and support made a difference and successfully resolved your claim.
Your kind words mean a lot to our team, and we'll be sure to pass your appreciation along to Jozef.
Great service
Great service when I had a problem. Spoke to Jozef, who did not stop until I had all solved. Thanks!!!
September 22, 2026
Unprompted review
Reply from Pleo
Thank you so much for the 5-star rating! We’ll be sure to pass your kind words along to Jozef—they’ll be thrilled to know their quick and effective support made such a positive impression.
Things improved
UPDATE: The initial support was very slow, however, when I emailed a special email, they started to act quickly and it felt more personal and not like "Auto responses" as in their support chat.
September 18, 2026
Unprompted review
Reply from Pleo
Hi Aaron,
Thank you for updating your review and for sharing your honest feedback with us.
We’re really glad to hear that you experienced fast, personalized support once you reached our team directly. At the same time, we completely understand your frustration regarding the slow response times and automated feel of the initial chat—that’s certainly not the seamless experience we aim to provide.
We're actively using feedback like yours to improve our initial support response times and make sure our automated systems are helpful.
Thank you again for your patience and for helping us improve. If you ever need anything else, please don't hesitate to reach back out!
Best regards,
The Pleo Team
Great customer service
Jose was very patient and understanding of my connection problems with PLEO. Very great help
September 18, 2026
Unprompted review
Reply from Pleo
Thanks for taking the time to leave us a review! We're delighted to hear that you were happy with our efficiency and professionalism. We appreciate your support!
The new pink look so disgusting
The new pink look so disgusting! It is doesn’t look professional.
I hope someone changes it and make it look normal!!!
The technical functionality was already working well, and I did not notice any significant improvement in those areas with the new version. My main concern is the UI, amount of animation at the start, with screens moving and bars fading in and out before reaching the actual page. I would prefer a simpler and more direct experience with less animation and quicker access to the main functions.
September 20, 2026
Unprompted review
Reply from Pleo
Hi Stanley,
Thank you for your feedback. We value your input as we refine the experience.
Pleo evolved from an expense management tool into a broader spend management platform. Our design needed to match that growth, giving finance teams greater clarity and control while reflecting Pleo's maturity today.
We're actively listening to real-world use. The more specific your feedback, the better we can identify what's working and what needs adjustment. We'd love to dig deeper, so please feel free to submit your feedback via this form: https://pleo1.typeform.com/to/tGresQQ0
Best regards,
The Pleo Team
Jozef Brodala supported me every step…
Jozef Brodala supported me every step of the way to restore my cards quickly, efficiently, and with incredible kindness. He provided clear solutions, made the process seamless, and got the issue resolved in no time.
September 14, 2026
Unprompted review
Reply from Pleo
Thank you so much for the 5-star rating! We’ll be sure to pass your kind words along to Jozef—they’ll be thrilled to know their quick and effective support made such a positive impression.
Complaining about goods that were not…
Complaining about goods that were not delivered, but were paid for, drags on forever.
To make the customer give up, PLEO drags on forever.
Now we are up to 26 emails..... For an amount of 43.92 Euro... Ridiculous!!
September 10, 2026
Unprompted review
Reply from Pleo
Hi Toke,
Thank you for your feedback. We understand how frustrating it is when a merchant fails to deliver paid goods, and we appreciate your patience while we worked through this process.
To give your claim the best possible chance of success, our chargeback team needed to collect all the necessary documentation to build a solid case according to card scheme rules. We know this required multiple exchanges, and our team aimed to assist you step-by-step through any difficulties along the way.
We are pleased to share that the chargeback has now been successfully submitted. We will keep you updated on any progress, but if you have any immediate questions in the meantime, please feel free to reach out to us directly at feedback@pleo.io.
Best regards,
The Pleo Team
Card works great but support is lacking
Card works great but support is generally really bad. You have to wait for a very long time to talk/chat with support. Today their is fraud on my account and I have waited over an our to talk to support. I just keep recieving the message "Thank you for your patience. The team will be with you soon!".
September 8, 2026
Unprompted review
Reply from Pleo
Hi Josephine,
We sincerely apologize for the delay you experienced. Queue times can fluctuate depending on the volume our support team is managing, but we understand waiting over an hour during a fraud concern is extremely stressful.
Our team reached out directly to assist, and while we appreciated your initial reply, we haven't received further responses from you to take the next steps. Please check your inbox or reply to our last message so we can jump back in and get this sorted for you.
Best regards,
The Pleo Team
Multiple hackers / No customer service
Multiple hackers online posing as pleo and they dont seem to do anything about preventing that. I blocked my card as safety precaution but now there is no way to unblock it now even for if we are an admin.
No phone lines so customer service is terrible and the people on the chat (after ai slop bot) cant do anything either so basically useless
September 7, 2026
Unprompted review
Reply from Pleo
Dear William,
Thank you for bringing your concerns to our attention. We take security extremely seriously, and we understand how frustrating it is to encounter scam attempts or face obstacles when trying to manage your card.
To combat bad actors, we actively report fraudulent domains and phone numbers impersonating Pleo to have them taken down, while continuously launching campaigns to educate customers on phishing. We have also introduced additional security layers to our login process to keep your account safe.
Regarding your card, certain security locks require specific verification before they can be reactivated. Please reach out to feedback@pleo.io with your account details so our team can prioritize reviewing your account and get your card unblocked for you.
Best regards,
The Pleo Team
Tiago was so helpful and professional
Tiago was so helpful and professional. He helped me identify multiple expenses which took probably 20 min in total, he was patient and very friendly the whole time. So thankful, appreciate it!
September 7, 2026
Unprompted review
Reply from Pleo
Hi Siyana, thank you for sharing your experience!
Thorough and patient customer care is always our goal, and we’re glad Tiago could take the time needed to review your expenses and support you. We really appreciate your feedback and your business.
Zineb was extremely helpful
September 4, 2026
Unprompted review
Reply from Pleo
Hi Kevin, thank you so much for the review!
We’re so glad Zineb was able to help you out. We’ll be sure to pass along your kind words to her!
I had my wallet stolen from van
I had my wallet stolen from van, and was used unauthorised I then reported it to Jozef at Pleo, and he quickly responded and resolved the issue.
Great service and really quick to act
Would recommend
August 5, 2026
Unprompted review
Reply from Pleo
Hi Josh!
Thank you so much for taking the time to share your experience. Having a wallet stolen is stressful, so we’re relieved Jozef could act quickly to secure your account and resolve the unauthorized charges.
I’ll be sure to pass along your thanks to Jozef—and we truly appreciate your recommendation!
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