OFX Reviews 

11,498
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 539 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff for providing clear guidance and personalized support during international money transfers. People deeply appreciate the user-friendly platform, highly competitive exchange rates, and consistently fast transaction processes that make sending money abroad seamless. However, some people mentioned experiencing frustrating delays, strict compliance checks, and cumbersome verification processes when trying to complete their transactions. A few reviewers were not happy with customer support, noting difficulties in getting timely updates, reaching helpful agents, or resolving issues smoothly. Others felt that processes have become overly complicated over time when attempting routine money transfers.

What people talk about most

Service

Consumers find service to be a reliable and efficient experience, consistently praising competitive exchange... See more

Payment

Customers consistently note ambiguous experiences with payment, reflecting a wide division in opinions and... See more

Customer service

Customers had mixed experiences with customer service, with many praising the patient, helpful human agents... See more

Staff

People report positive experiences with staff, frequently highlighting the helpful, courteous, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the website as easy to use and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This company delivered as promised. Money arrived to destination earlier than their expected delivery date. Way better exchange rate that the banks. Most agents were patient to help me work th... See more

Company replied

Rated 5 out of 5 stars

Excellent communication, also well thought out platform. These guys are just growing bigger and better as time progresses! Definitely saving tons of money by going around financial instituti... See more

Company replied

Rated 5 out of 5 stars

We have always had first class service from OFX since we started using the company probably 10 years ago. I normally do our transfers online, but the latest was a little different, so I phoned through... See more

Company replied

Rated 5 out of 5 stars

Once my account was approved and set up, it was so easy to transfer funds in any currency I chose. The exchange rates are the best I've found - much better than my bank's. I would recommend OFX to any... See more

Company replied


Company details

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 12165602273

  1. Currency Exchange Service
  2. also in
  3. Financial Consultant
  4. Money Transfer Service

About OFX

Written by the company

logo logo


Simplify your FX needs with OFX.

Get Started

Currency exchange can be complicated. OFX keeps it simple with 24/7 foreign exchange expert (we call them OFXperts) assistance and an easy-to-use online platform. Our approach combines the human touch with convenient technology, whenever you need it, wherever you are.

We grew from an idea that there had to be a better, fairer way to move money around the world. That was over 25 years ago, and since then over 1 million customers have trusted us to help move $293bn+ around the world.

Why choose OFX?

Save Time - Fast and secure transfers in 50+ currencies to 170+ countries helps you transfer quicker.

wallet

Save Money

Bank-beating rates, paired with better market strategies, better timing, and better vendor management helps maximize profits and reduce costs.

secure

Transfer Securely

Regulated by over 50 regulators globally, means OFX always operates to international security standards and monitors transactions for suspicious activity with sophisticated technology

secure

Fee Transparency

OFX provides money visibility throughout the transfer process which means no hidden costs and no surprises.

secure

24/7 Support

Real human 24/7 support from OFXperts means that no matter where you are, we are only a phone call away.

Start saving time and money - open an OFX account today!

Written by the company

.

Contact info

4.2

Great

TrustScore 4 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(11,498)

499 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Painless

Painless. Works as advertised. Reasonable FX rate given this was a zero fee transaction. Certainly cheaper and faster than bank to bank with them doing the FX.

October 9, 2026
Unprompted review
Rated 1 out of 5 stars

So in December 2025 OFX delayed a…

So in December 2025 OFX delayed a payment I had made for 10 days without contacting me to say so and without a real explanation. I was told a Manager from the company would contact me, they didnt.

So already concerned about OFX we have used other payment routes since and now OFX have made an announcement that they have been hacked. When asked when they think this happened and when they found out about it they refuse to provide an answer.

Would you trust your FX payments with these guys.

October 8, 2026
Unprompted review
Rated 3 out of 5 stars

I tried to book payments last Friday

I tried to book payments last Friday. I received an out of office from Dave so immediately contacted Deepak by email, but received no reply. had to contact Dave on Tuesday AM and received an immediate reply.
.I'm old school and prefer to do my FX deals by email. Convera stopped doing these or replying to me so that's why I've changed to OFX. hoping for faster service next time. thanks.
warren Smith
SSS Distributors.

October 2, 2026
Unprompted review
Rated 1 out of 5 stars

Apparently I have an account with OFX without my knowing?

The reply sounds like the scam phone call I get about once a week asking me to call "this number" if the money was taken out of my account by mistake....
"Hi Michael,
We have been investigating a cybersecurity incident involving unauthorised access to data, including data relating to some clients."
Got this from OFX ... What in the world is OFX and why am I connected with this company? This was sent without any explanation as to what MY involvement with this company is. There was a very long explanation as to what they were doing about the security breach but NOTHING about why I was involved. I was warned to guard my password. What password. Apparently I have an account with OFX without my knowing. Thanks for the pointless worrying.

October 4, 2026
Unprompted review
OFX logo

Reply from OFX

Hi Michael,

We’re sorry that our communication caused you concern. We wanted to be transparent and reach out as early as possible while we continue our investigation.

If you don’t recognise OFX, please contact us at questions@ofx.com and we can look into why we may have your information.

Thanks,
Lucy - OFX

Rated 5 out of 5 stars

I have been using OFX for 12 years now

I have been using OFX for 12 years now. Easier than using banks, with much better exchange rates. Recommend without reserve.

October 1, 2026
OFX logo

Reply from OFX

Thank you Sylvain. We appreciate you taking the time to highlight your client experience with us. We look forward to being your continued trusted service provider for future transfers.
-OFXpert, Sophie

Rated 4 out of 5 stars

Is Remitry the same as OFX?

The fact that I entered the Remitry sight and ended up in OFX. The reason OFX did not give more details of the information necessary to have the transfer made right away. The beneficiaire had to be contacted to provide extra information after had waited for a week for the money and again wait another week.

September 25, 2026
Rated 5 out of 5 stars

Always impressed by how helpful are all…

Always impressed by how helpful are all members of the OFX teams. There are frustrations at times with the sometimes pedantic AI verifications but the team members are invariably helpful and courteous.

September 30, 2026
OFX logo

Reply from OFX

Hi David. Thank you for your kind review and being a valued OFX customer. We’re glad to hear you’ve enjoyed using our service and you had a great experience working with our OFXperts. We will be sure to pass this on to the team.

-OFXpert, Sarah

Rated 1 out of 5 stars

Worst currency transfer company. Do not use them.

This is the worst currency company ever. Do not use them. Just Google and you'll find many others. I will never use them again. Too many problems to describe. It's simply better to use someone else. They hold your money hostage for many days, put you on long holds and don't answer the phone, play stupid by email, harass you. All for a simple transfer of €1200.

OFX, this in relation to your transfer ID: 0991D85D

September 30, 2026
Unprompted review
Rated 1 out of 5 stars

Rip off

I made 3 transferred to INDIA but 2 days later bank returned the payments back to USD however returned payments converts back in dollars and got $715 short of $8000 transfer. It's a rip off , I am closing this account.

September 17, 2026
Unprompted review
Rated 1 out of 5 stars

★☆☆☆☆

★☆☆☆☆ — Eight attempts, all requested information provided, and still no meaningful engagement
My experience with OFX’s onboarding has been deeply frustrating. I made eight attempts to engage with them, provided all the requested information and documentation, and spent far too much time waiting and following up while the process kept dragging on.
I understand that compliance checks are necessary. What I do not understand is the lack of communication, ownership, and meaningful customer engagement. The process is very unengaging and entirely one-way: submit information, wait, chase, and repeat—with no clear path forward.
When a company requests sensitive business and personal information, customers deserve transparency about the process and a responsive point of contact. Compliance requirements do not excuse leaving customers in limbo.
After eight attempts, I have lost confidence in OFX before even getting started. Based on this experience, I would not recommend OFX to any business that values clear communication, accountability, and respect for its time.

September 24, 2026
Unprompted review
OFX logo

Reply from OFX

Thank you for taking the time to write a review and provide feedback. We are sorry that you haven't had a positive experience with us. This has been passed over to a supervisor within your time zone, and they will be reaching out to further discuss this

- OFXpert, Sarah

Rated 5 out of 5 stars

Highly recommended . Wouldn't use anyone else

So easy to contact and very competitive exchange rates.
Have been using OFX for about 15 years.

September 24, 2026
OFX logo

Reply from OFX

Thank you Maureen for taking the time to leave us a review. We appreciate you sharing your thoughts and thank you for your continued support. -OFXpert Sophie

Rated 5 out of 5 stars

Friendly

Friendly, helpful advice,

September 24, 2026
OFX logo

Reply from OFX

Thank you Sheila for taking the time to leave us a review. We appreciate you sharing your thoughts and thank you for your continued support.

-OFXpert, Sophie

Rated 5 out of 5 stars

Funds transfer in a very efficient manner

For ,many years I have used ofx for my funds transfer with my great satisfaction for each outcome: Funds always credited in the most rapid way at a very good rate of exchange. I'll continue to place on ofx my trust for the execution of my needs.

September 23, 2026
OFX logo

Reply from OFX

Hi Ezio, thank you for your kind review and being a valued OFX customer. We’re glad to hear you’ve enjoyed using our service and look forward to helping you move money globally in the future.

-OFXpert, Sarah

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look