OFX Reviews 

11,491
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 546 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff, smooth user experience, and fast international money transfers that make cross-border transactions completely worry-free. Many consumers note that the digital platform is very simple and easy to navigate, with supportive and knowledgeable representatives guiding them clearly through every single step. Some reviewers were not happy with the complicated verification processes, stringent documentation requests, and unexpectedly delayed transfers that caused considerable anxiety. A few users also experienced frustratingly slow communication, a lack of proactive updates, and significant difficulties when trying to resolve unexpected account issues.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient, transparent money transfers and... See more

Payment

People report ambiguous experiences with payment, as opinions on the service are deeply divided. While many... See more

Customer service

Customers consistently note ambiguous experiences with customer service, revealing a stark divide in opinions... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as helpful, professional,... See more

User experience

Customers had great satisfaction with the user experience, highlighting that the platform is easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This company delivered as promised. Money arrived to destination earlier than their expected delivery date. Way better exchange rate that the banks. Most agents were patient to help me work th... See more

Company replied

Rated 5 out of 5 stars

Excellent communication, also well thought out platform. These guys are just growing bigger and better as time progresses! Definitely saving tons of money by going around financial instituti... See more

Company replied

Rated 5 out of 5 stars

Amy immediately grasped the problem, offered the solution thereby taking all the stress out of the situation for me, and kept me advised of the process throughout until the solution had been impleme... See more

Company replied

Rated 5 out of 5 stars

Once my account was approved and set up, it was so easy to transfer funds in any currency I chose. The exchange rates are the best I've found - much better than my bank's. I would recommend OFX to any... See more

Company replied


Company details

  1. Currency Exchange Service
  2. also in
  3. Financial Consultant
  4. Money Transfer Service

About OFX

Written by the company

logo logo


Simplify your FX needs with OFX.

Get Started

Currency exchange can be complicated. OFX keeps it simple with 24/7 foreign exchange expert (we call them OFXperts) assistance and an easy-to-use online platform. Our approach combines the human touch with convenient technology, whenever you need it, wherever you are.

We grew from an idea that there had to be a better, fairer way to move money around the world. That was over 25 years ago, and since then over 1 million customers have trusted us to help move $293bn+ around the world.

Why choose OFX?

Save Time - Fast and secure transfers in 50+ currencies to 170+ countries helps you transfer quicker.

wallet

Save Money

Bank-beating rates, paired with better market strategies, better timing, and better vendor management helps maximize profits and reduce costs.

secure

Transfer Securely

Regulated by over 50 regulators globally, means OFX always operates to international security standards and monitors transactions for suspicious activity with sophisticated technology

secure

Fee Transparency

OFX provides money visibility throughout the transfer process which means no hidden costs and no surprises.

secure

24/7 Support

Real human 24/7 support from OFXperts means that no matter where you are, we are only a phone call away.

Start saving time and money - open an OFX account today!

Written by the company

.

Contact info

4.2

Great

TrustScore 4 out of 5

11K reviews

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4.2

All reviews

(11,491)

493 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been using OFX for 12 years now

I have been using OFX for 12 years now. Easier than using banks, with much better exchange rates. Recommend without reserve.

October 1, 2026
OFX logo

Reply from OFX

Thank you Sylvain. We appreciate you taking the time to highlight your client experience with us. We look forward to being your continued trusted service provider for future transfers.
-OFXpert, Sophie

Rated 4 out of 5 stars

Is Remitry the same as OFX?

The fact that I entered the Remitry sight and ended up in OFX. The reason OFX did not give more details of the information necessary to have the transfer made right away. The beneficiaire had to be contacted to provide extra information after had waited for a week for the money and again wait another week.

September 25, 2026
Rated 5 out of 5 stars

Always impressed by how helpful are all…

Always impressed by how helpful are all members of the OFX teams. There are frustrations at times with the sometimes pedantic AI verifications but the team members are invariably helpful and courteous.

September 30, 2026
OFX logo

Reply from OFX

Hi David. Thank you for your kind review and being a valued OFX customer. We’re glad to hear you’ve enjoyed using our service and you had a great experience working with our OFXperts. We will be sure to pass this on to the team.

-OFXpert, Sarah

Rated 1 out of 5 stars

Worst currency transfer company. Do not use them.

This is the worst currency company ever. Do not use them. Just Google and you'll find many others. I will never use them again. Too many problems to describe. It's simply better to use someone else. They hold your money hostage for many days, put you on long holds and don't answer the phone, play stupid by email, harass you. All for a simple transfer of €1200.

OFX, this in relation to your transfer ID: 0991D85D

September 30, 2026
Unprompted review
Rated 1 out of 5 stars

Rip off

I made 3 transferred to INDIA but 2 days later bank returned the payments back to USD however returned payments converts back in dollars and got $715 short of $8000 transfer. It's a rip off , I am closing this account.

September 17, 2026
Unprompted review
Rated 1 out of 5 stars

★☆☆☆☆

★☆☆☆☆ — Eight attempts, all requested information provided, and still no meaningful engagement
My experience with OFX’s onboarding has been deeply frustrating. I made eight attempts to engage with them, provided all the requested information and documentation, and spent far too much time waiting and following up while the process kept dragging on.
I understand that compliance checks are necessary. What I do not understand is the lack of communication, ownership, and meaningful customer engagement. The process is very unengaging and entirely one-way: submit information, wait, chase, and repeat—with no clear path forward.
When a company requests sensitive business and personal information, customers deserve transparency about the process and a responsive point of contact. Compliance requirements do not excuse leaving customers in limbo.
After eight attempts, I have lost confidence in OFX before even getting started. Based on this experience, I would not recommend OFX to any business that values clear communication, accountability, and respect for its time.

September 24, 2026
Unprompted review
OFX logo

Reply from OFX

Thank you for taking the time to write a review and provide feedback. We are sorry that you haven't had a positive experience with us. This has been passed over to a supervisor within your time zone, and they will be reaching out to further discuss this

- OFXpert, Sarah

Rated 5 out of 5 stars

Friendly

Friendly, helpful advice,

September 24, 2026
OFX logo

Reply from OFX

Thank you Sheila for taking the time to leave us a review. We appreciate you sharing your thoughts and thank you for your continued support.

-OFXpert, Sophie

Rated 5 out of 5 stars

Funds transfer in a very efficient manner

For ,many years I have used ofx for my funds transfer with my great satisfaction for each outcome: Funds always credited in the most rapid way at a very good rate of exchange. I'll continue to place on ofx my trust for the execution of my needs.

September 23, 2026
OFX logo

Reply from OFX

Hi Ezio, thank you for your kind review and being a valued OFX customer. We’re glad to hear you’ve enjoyed using our service and look forward to helping you move money globally in the future.

-OFXpert, Sarah

Rated 5 out of 5 stars

Great service so much faster and…

Great service so much faster and cheaper than the banks, once it’s set up!

September 21, 2026
OFX logo

Reply from OFX

Thank you for taking the time to review our service. We look forward to helping you move money globally again in the future.

-OFXpert, Sophie

Rated 5 out of 5 stars

Good Service,.

September 22, 2026
OFX logo

Reply from OFX

Thank you for your kind review. We’re here 24/7 to help with your future transfer needs.

-OFXpert, Sophie

Rated 5 out of 5 stars

Great service

Great service. Great clarity on the process!!

Will be using in the future!

September 21, 2026
OFX logo

Reply from OFX

Thank you Robert for taking the time to leave us a review. We appreciate you sharing your thoughts and thank you for your continued support.

-OFXpert, Sarah

Rated 1 out of 5 stars

OFX data theif

Beware of OFX's deceptive onboarding process. They lure businesses in, collect highly sensitive corporate and personal data—including passports, utility bills, beneficial ownership declarations, and official state formation documents—and then immediately issue a generic rejection citing unspecified "internal compliance requirements".

September 21, 2026
Unprompted review
OFX logo

Reply from OFX

Hi Murat. We are sorry to hear that you are disappointed in your recent experience with us. Due to the global and regulatory environment we operate in, our compliance team reviews all accounts according to a risk based approach. In this case your account did not meet our internal requirements, so unfortunately we’re not able to assist you with your transfer needs.

-OFXpert, Sophie

Rated 5 out of 5 stars

OFX gave a very good exchange rate

OFX gave a very good exchange rate. Efficient and transparent service.

September 21, 2026
OFX logo

Reply from OFX

Thank you for your kind review, Joseph. We are pleased to hear that you are happy with our delivery speed and service. We’re here 24/7 to help with your future transfer needs.

- OFXpert, Sophie

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