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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the company's subscription and payment practices, frequently reporting issues with charges for annual subscriptions after free trials, even when trials were cancelled. People also found it difficult to manage their payment methods, leading to continued charges for services they were no longer using. Furthermore, consumers reported difficulties in obtaining refunds, with support often providing generic responses and citing policies that prevented reimbursement. Conversely, a small portion of people felt satisfied with the service, noting a significant reduction in ping and improved stability in their online gaming experiences. Some users found the service effective in lowering latency for various games, making their gameplay more enjoyable. However, even among those who experienced performance benefits, some still encountered issues with the company's billing and refund processes.

What people talk about most

Subscription

People report negative experiences with subscription. Many customers express frustration with unexpected... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers praise the software for significantly... See more

Payment

Consumers express significant dissatisfaction with payment practices. Many report being charged without... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers express significant... See more

Refund

Customers had negative experiences with refund. Many reviewers report that the company refuses to process... See more

Based on these reviews

Rated 2 out of 5 stars

⚠️ Be extremely careful with this service. The app itself worked, but money was being charged quietly without clear control. After the trial, it even attempted to charge $42 — luckily,... See more

Company replied

Rated 1 out of 5 stars

i bought a sub for noping when playing ff14 and during the time i was using it there were intrusive ads popping out now and then, masked as "service notification center". Every time you delete the f... See more

Company replied


Company details

  1. #320 of 338 best companies in Software Company

Written by the company

NoPing offers a comprehensive suite of gaming optimization solutions designed to enhance gameplay through ultra-low latency, increased FPS, and innovative features.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

285 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

This is pure SPAM and most likely Scam

This is pure SPAM and most likely Scam

I am a small creator that focuses on Single player games and Boardgames. The "CEO" of this company contacted me about a partnership. I explained that me and my community are not fitting for the services and that I thank him for the offer yada yada.

I thought that was it.

A day later I receive an answer "hey thanks for answering back. this is how our partnerships work....."

I wrote (not as friendly anymore) that I just explained that I am NOT interested and that this is more than aweful bot answering.

I thought they understood....

I then received a Mail AGAIN
"Hello Marcel".... I am not named Marcel or something alike "Yes we would love to do some event marketing with you in the future"... where the frick did this come from?

in the end I just ignored them.

Now 3 days later I receive an E-Mail "hey, we realised that you have not yet received your answer. I know that most creators are quite busy so just contact me on Discord"

I DONT WANT TO WORK WITH A COMPANY LIKE THIS

Stay 100 miles away from them!

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY — Scam Software

I purchased NoPing expecting lower ping as advertised. After testing my latency before and after using the app, absolutely nothing changed. Zero improvement. The software does not work as described.
When I contacted support for a refund, they kept stalling with irrelevant questions, asked me to disable my antivirus (a security risk), and then hid behind a "no refund policy." After I pushed back using THEIR OWN exception policy, which covers products that don't work, they simply ghosted me.
The positive reviews on this product are fake. A legitimate company stands behind their product. This one takes your money and disappears.
Save your money and use free alternatives. This is a complete waste.

March 7, 2026
Unprompted review
Rated 1 out of 5 stars

Small Streamers

If I could have give them a 0 star that would be right for this joke of a company.

If your a SMALL STREAMER "STAY AWAY" from them when they drop you a message in discord or a e-mail.

I got a email from a NoPing Bot on the 2/03/2026 (Did have the name of the Bot but they complained about it so had to change this)& at the same time I got this message to change it I have been banned from X for god from a complaint hhhmmm. The email was about a stream I did not twitch playing a early access game. the proposal was this;
The proposal is simple:
• You get a free lifetime license
• Your viewers get an exclusive discount
• Exclusive gaming peripherals giveaways for our partners
• You earn benefits for each person who uses your partner link
• No fees, no quotas - just partnership!

I mailed back and was up on running on a trial 30day but made partner the next day after I sent and displayed by mail there requirements.

Everything was fine until I noticed the game's I was playing was not on there application so had no real use of it. I requested the games but never got a reply from them to add them on for me to benefit.
Only benefit was playing Fortnite with my son that's when I noticed the ping was around 30-40% better

I still started every stream with there intro and ending of stream but when I got to the 5/04/2026 I had no access to the application and they would not reply to any mail or discord message I sent. At the same time yesterday I was talking to other streamers with the same problem.

Keep away there just trying to make the most of us hash tag Noping to work it up the ladder for views

April 5, 2026
Unprompted review
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Rated 1 out of 5 stars

No refunds and app you can't uninstall without contacting them.

No refunds unless you spend countless hours emailing back and forth with support. They ask you to disable your antivirus and firewall and try a ton of different settings in an app that you can’t even uninstall without contacting support. It honestly feels like the goal is just to get you to contact them so they can try to convince you that you're doing something wrong and that the issue isn’t their service.

March 2, 2026
Unprompted review
NoPing logo

Reply from NoPing

Hi — thank you for sharing your feedback.

We’re sorry to hear that your experience was frustrating. We’d like to clarify a couple of points.

First, NoPing can be uninstalled through the normal Windows uninstall process, and users do not need to contact support to remove the application. If the uninstall process failed or was interrupted, our support team can help complete it, but that is not a requirement.

Regarding troubleshooting, when users report connection issues our team sometimes suggests temporary tests (such as disabling certain protections briefly) because antivirus or firewall rules can block or interfere with routing software. These steps are only suggested for diagnostic purposes and are completely optional.

As for refunds, they follow the terms associated with the subscription plan and payment processor, but we are always willing to review cases individually when users contact support.

If you’re still experiencing issues or would like us to review your case, please reach out with the email associated with your account so our team can investigate and assist you properly.

Rated 1 out of 5 stars

Predatory AI-batch scam.

If you’re a small creator and get an email from "Angel" at NoPing, read this first. I’ve documented exactly how they operate.

1. The "Manual Review" is a Fake AI Batch
They sent me a "manual review" claiming they loved my channel, then suggested I use their software for Tales of Vesperia—a strictly offline, single-player JRPG. When I called them out, they admitted it was an AI batch mistake. They aren't watching your content; they are scraping thousands of creators at once.

2. The "Human" Pivot and the Policy Claim
Once I caught the bot, a human clearly stepped in to edit the AI responses and do damage control. They claimed they changed their policy and that they no longer require card verification or auto-charges. They use this "new policy" talk to make you think they are trustworthy.

3. The Second Batch of Questions & The Ghosting
I didn't let them off the hook. I hit them with a second round of specific questions demanding a signed human contract to back up this "new policy" and a £50 flat-fee for a banner placement.

The moment they saw that second batch of questions and the request for a contract, they GHOSTED.
They knew I was onto them. If their "new policy" is real, why are they afraid to put it in a 1-page agreement? They use AI to find you and a human to edit the lies, but the second you demand legal accountability, they vanish.

Verdict: Do not be fooled by the "Angel" persona. If you ask for a contract and a fair wage, they will run away.

EDIT/UPDATE: NoPing responded with a "Corporate Non-Apology." Here is my teardown of their gaslighting:

NoPing’s reply is classic damage control. They claim they 'take feedback seriously,' but their response confirms every red flag I documented. Let’s look at the facts:

The 'Scale' Excuse: They admitted to 'matching at scale.' Translation: They are mass-spamming creators without watching a single second of video. Recommending a latency tool for Tales of Vesperia (a strictly offline JRPG) isn't a 'mistake'—it’s proof of a predatory, automated bot-net.

The Policy Flip-Flop: They claim their terms are 'always described on the website.' However, the 'Human' rep explicitly told me they had a 'new policy' with no auto-charges to get me to stay. If that policy is real, why isn't it on the site? If it’s not on the site, the rep lied to close the deal.

The Ghosting Admission: They claim conversations end because 'not every proposal can move forward.' That is a lie. Conversations end the exact second a creator asks for a signed legal contract and a flat fee. Legitimate brands have contracts ready; scammers run from them.

The Verdict stands: They aren't looking for partners; they are looking for unpaid, unvetted billboards. If they were 'serious' about feedback, they would have sent a 1-page agreement instead of ghosting when I asked for one. Don't fall for the PR spin.

February 22, 2026
Unprompted review
NoPing logo

Reply from NoPing

Hi, thank you for sharing your concerns.

We’d like to clarify a few points about how our outreach works.

NoPing does reach out to many creators as part of our partnership program, and in some cases automated tools can help identify channels that may be relevant for collaboration. However, this does not mean we intentionally misrepresent reviews or “fake” manual evaluations. Occasionally mistakes can happen when content is matched at scale, and when that happens our team tries to clarify and correct it.

Regarding policies: our trial and billing terms are always described on our website and user dashboard. Changes to internal processes or partnership terms can occur over time, and our team may communicate updated information when relevant.

As for partnerships with creators, collaboration terms are evaluated on a case-by-case basis depending on audience, campaign goals, and available budgets. Not every proposal can move forward, which may sometimes lead to conversations ending without a formal agreement.

That said, we take feedback seriously and are always open to discussing concerns directly. If you’d like to revisit the conversation, please feel free to contact us again so we can clarify anything further.

We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Massive improvement

Noping made a great difference to my Fortnite experience. I play EU servers because I have friends there, and before my ping would spike randomly during fights, after noping my connection became much more stable and consistent.

February 22, 2026
Rated 1 out of 5 stars

Worst VPN ever

The promised speedboost is non-existent, loading times for Rust got up exponentially, and I couldn't even connect to my usual servers. On top of that, the uninstaller crashes, so the app stays on your pc. Spent 3 hours sifting through regedit to get everyone out.
Do not recommend this to anyone!

February 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Nice game booster

Nice game booster, the ping was perfect , helped me so much on my games, the feature replayx is great also to clip my games.

February 22, 2026
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Rated 1 out of 5 stars

Worst service

Worst service, i forgot to delete my suscription and i ask for a refund, they dont want to do it, and the service its pretty bad, i have to reconnect several time to get a correct server, the IA sever recommend, never works, this app is not good

February 10, 2026
Unprompted review
NoPing logo

Reply from NoPing

Hi — thank you for sharing your feedback.

We’re sorry to hear that your experience didn’t meet expectations.

Regarding billing, subscriptions renew automatically unless canceled, and this is clearly stated during checkout and inside the user panel.

About the service performance: route quality can vary depending on region, ISP, and game servers. Our AI recommendations are designed to suggest optimal paths, but in some situations manual selection or fine-tuning with our support team can lead to better results.

We would really like the opportunity to look into your case and try to help improve things.

Please contact our support team or share the email associated with your NoPing account so we can investigate and assist you properly.

Thank you for bringing this to our attention.

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