MediaWorld Reviews 

Gentili efficienza

Bravi e disponibili

MEDIA WORLD ITALY — WORST EUROPEAN ONLINE SALES EXPERIENCE- I would never buy from Media World again. I will go directly to the company such as Ariete and I did go direct to the company website and I received an air fryer. During this terrible Media World fiasco who
spoilt my birthday week. With promises of delivery. Never came even weeks and weeks later or refund.

Firstly, Media World Online Italy appears to operate as a hub or online marketplace, rather than being the company actually supplying many of the products shown on its website. They partner with different suppliers.

So the question is: is the person/company actually supplying your product a real, reliable company? And once Media World has taken your money, will they — not Media World — actually send your product this week, this month?

Once they have your money, you are between a rock and a hard place.

I RATE MEDIA WORLD ITALY AMONG THE WORST EUROPEAN ONLINE SALES EXPERIENCES.

If the company Media World puts photos of products up for is good, you are lucky. If they partner with some random supplier, tough luck. Media World appears to wash its hands of the problem and tell you to deal directly with the supplier.

It is Russian Roulette as to who is actually offering the item.

And customer service? Zero.

No humans to speak to. You fill in a form and generally receive robotic or AI-generated responses. I have always believed that you should be very careful with an online company where there is no actual person available to answer your questions and help you.

NO HELP. TAKE YOUR MONEY AND SAY “WHATEVER”.

I ordered a kettle, an air fryer and a mini fridge. At the point of sale, I was told that all items would be delivered within 2–4 days.

The kettle

Media World told me the kettle had been delivered.

I said NO.

It was my birthday. At 3:15 I was having tea and cake and would have absolutely loved to have received my new kettle.

Media World simply washed its hands of the matter and told me to contact Innoliving. As far as Media World was concerned, I had received it.

I contacted Innoliving. They actually had humans answering the telephone.

I explained that I had not received the kettle. They told me it had only just been posted — so of course I didn't have it.

They were extremely kind and professional, and I did receive the kettle.

So, at least Innoliving turned out to be a real company with real customer service.

The air fryer

Because the delivery date was not as promised, I wanted to cancel the other items and get my money back.

I successfully cancelled the air fryer on 17 July.

Today is 9 August and I STILL have not received my refund.

€90.15 is still missing.

The mini fridge

I also tried to cancel the mini fridge, but by then it was already in transit.

It is now 9 August.

I tried to contact the company supplying the mini fridge. Like Media World, there are no humans available. You fill in a form.

I have never received a response.

There are two items involving this delivery company. I will come back and name them once I have checked everything properly.

The mini fridge cost €100 I will check the exact amount

I also tried to find my invoice on the Media World website and may need to check my bank statement to confirm the exact amount.

Media World Italy

Media World took my money and, in my experience, they appear quite happy to leave you to sort out the consequences.

They immediately washed their hands of the kettle situation. Not even an apology for the misinformation or the upset caused.

I was lucky that the kettle supplier, Innoliving, turned out to be a genuine company with excellent customer service.

Media World Italy should be called Russian Roulette.

If you get a good supplier, you are lucky.

If you get a bad one, tough luck fill in another form.

How many customers will eventually become so fed up with form after form and robotic responses that they simply give up and walk away?

That is the law of averages.

I won't. Even if it were €1.

Media World Italy doesn't appear to have a CEO in the traditional sense; the person heading the Italian operation is Daria Dodonova.

Daria, you are a disgrace.

Sales don't operate successfully like this. Customer service is key.

I feel I have been robbed — daylight robbery.

And interestingly, after I posted this review, Media World emailed me.

Think about that.

They had enough human involvement to email me because of my review. In the time it took them to do that, they could have simply sorted out my refund.

It didn't happen.

Ho acquistato un telefonico ed ho ricevuto una super assistenza tecnica da Francesc: super

Personale preparato ed efficiente: la pratica è stata gestita con professionalità, cortesia ed efficienza dall'inizio alla fine

No service ever to assist you on the floor. When you finally get help they are always out of stock. No price matching to Amazon.

The Delivery Was Smooth

I am extremely disappointed with my experience with MediaWorld.
On 11 July 2026, I ordered and paid €349 for a portable air conditioner. The payment was taken immediately, but I never received the product.
The courier initially failed to deliver the parcel, and MediaWorld later confirmed in writing that the shipment had gone into storage ("giacenza") with the courier. They instructed the courier to release it and arrange a new delivery, which was then scheduled. Despite this, the air conditioner was never delivered.
What has been even more frustrating is the customer service.
I contacted MediaWorld myself to report the missing delivery on at least three separate attempts to resolve the issue.
On the first two occasions, we were told the case had been logged and that we would receive an email confirmation within 24 hours. No email was ever sent.
Only after the third contact did MediaWorld finally confirm that they had referred the matter back to the courier for investigation. Weeks later, I am still without the product, without a refund, and without any meaningful explanation.
As a result, I have now had to open a payment dispute with my bank to recover my money.
Mistakes can happen, and I understand that deliveries sometimes go wrong. However, what I cannot accept is the complete lack of ownership, poor communication, repeated broken promises, and the amount of time and effort my family and I have had to spend chasing a resolution.
Based on my experience, I cannot recommend MediaWorld. I hope they improve their customer service and take responsibility when something goes wrong instead of leaving customers to resolve the problem themselves.

Comfortable and quick search on the site, fair price and quick delivery for pick up in the store

Davide served us very well and offered us good options.

The staff were so rude. I was a tourist in that store and wanted their help about some subjects but they didn’t help me at all. I wouldn’t recommend to any of my friends. They need to be educated about the attitudes to the customers.

Staff mainly and wide choice.

EDIT of July 30:
If I could I would remove another star. What a joke. Last week I cancelled the order and received confirmation of it. Today when I came back home I found the freezer left in the street in front of my house! So it takes you a month and a week to deliver, and only when we tell you we don't want it anymore? Now will start the fight for them to take it back and refund me, I assume it will be again a lot of fun.

If only you did not chose to work with such a terrible delivery company as Ceva logistica who, almost a month after an order which was supposed to be delivered in 3 to 7 days, still have not showed up despite having taken three appointments with them to do so.
Your customer service does not give a damn and keep telling me that they urge them to call me. I did not want them to call me I wanted them to keep their own appointment and not let me waiting all day three times for them.
Unfortunately this combo means I won't be giving mediaworld a second chance

Efficienza del personale

Professional

From fridge freezers to my new television…great service and a great price.

Super experience - Rowenta tower ventilator (super quiet) and iron are both great quality - and arrived within 2 days - fantastic service.

Grazie all'addetta gentile e preparata abbiamo immediatamente individuato l'articolo da acquistare.

Price and quality