So Far I'm finding wifi coverage very spotty. Seem to lose coverage on trains and busses.
Company replied
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0A top=up transaction went fine, but a previous transaction gave me two sims when I was only expecting one and the top-up payment has yet to appear on my account.
Company replied
Company details
Written by the company
Lycamobile’s mission is to connect friends and family around the world. As the world’s biggest international mobile virtual network operator (MVNO), Lycamobile provides low-cost, high-quality data and voice services to over 15 million customers across 23 countries. It is now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly, that help people stay in touch across borders. Founded in 2006 and with a turnover of €1.5 billion in 2014, Lycamobile continues to grow rapidly and now welcomes a new customer to its family every two seconds. Lycamobile is available in: Australia, Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Hong Kong, the UK, the USA, Ukraine and South Africa.
Contact info
United Kingdom
- www.lycamobile.co.uk
2.7
Poor
27K reviews
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I have two phone numbers with…
I have two phone numbers with Lycamobile. On May 1st, I received my bill, and they overcharged me by a lot. I did not agree with the extra amount they charged. However, regarding Lycamobile, on the 14th I had to pay them the overcharged money first, intending to appeal it later. But on the morning of the 15th, I discovered they had charged an extra £5 to my credit card again. I have already requested the deletion of my credit card information in accordance with GDPR. If they do not delete it, I will hire a lawyer to handle this. It might sound a bit exaggerated, but it is no longer about the money; it is about how angry they have made me.
May 14, 2026
Unprompted review
Reply from Lyca Mobile UK
Dear John,
We are truly sorry to learn about the billing issues and the frustration this has caused.
This is certainly not the experience we want for our valued customers.
We take your concerns regarding unauthorized charges and data deletion very seriously.
Please share your Lyca Mobile number, registered email address, and any reference numbers through our private channel so we can investigate this matter thoroughly and work toward a resolution.
You can also email us anytime at trustpilotreview@lycamobile.com. We are here to help!
Best Regards,
Lyca Mobile Trust Pilot Team
Scammed me with the auto renewal added…
Scammed me with the auto renewal added to my credit card
April 16, 2026
Reply from Lyca Mobile UK
Dear Customer,
We’re sorry to hear about your experience and understand your concern regarding the auto-renewal charges applied to your credit card.
Please accept our sincere apologies for any confusion or frustration caused. We take billing concerns seriously, and we recommend reviewing the account and auto-renewal settings to ensure everything is handled correctly. If the charge was unexpected, our team can further investigate the matter and assist you accordingly.
Regards,
Lyca Mobile Trustpilot Team
I'm not with lycra mobile but they…
I'm not with lycra mobile but they processed to take money out of my bank account scam of a company
April 21, 2026
Reply from Lyca Mobile UK
Dear Diane,
We’re very sorry to hear about your concern regarding the charges from your bank account and understand how upsetting this situation must be.
Please accept our sincere apologies for the inconvenience caused. We take matters related to unauthorized payments very seriously and recommend having the account details and transactions reviewed further so the issue can be properly investigated and resolved.
Regards,
Lyca Mobile Trustpilot Team
Horrible
Horrible. No service and no customer service. They are useless. Dont waste your money.
They wasted just time and money for me and left me with the same issues I had when I contacted them. Useless.
May 14, 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Stian,
We are very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience caused.
We understand your disappointment that your concerns were not resolved despite contacting customer support, and we regret that the service did not meet your expectations. could you please elaborate the issue with us through trustpilotreview@lycamobile.com
Your feedback has been noted and will be shared with the relevant teams for review and improvement we wil investigate once we receive your details and resolve as soon as possible
Regards,
Lyca Mobile Trustpilot Team
Impossible to cancel
Impossible to cancel the sim card and service. The live chat bot just won't do it.
May 14, 2026
Unprompted review
Reply from Lyca Mobile UK
Dear AC,
We regret the difficulty you faced with cancellation.
We are addressing the bot’s limitations.
To assist you further, please share your Lyca Mobile number, registered email address, and reference number.
Kindly send this information to the email address below, as it will help us resolve your issue more quickly.
You can also e-mail us anytime at trustpilotreview@lycamobile.com.
We are here to help!
Best Regards,
Lyca Mobile Trust Pilot Team
Good price!
April 4, 2026
Reply from Lyca Mobile UK
Dear Julie,
Thank you for your positive feedback! We’re glad to hear that you’re happy with our pricing and value.
We truly appreciate your support and look forward to continuing to provide you with great service. If you ever need any assistance, please feel free to reach out to us anytime.
Regards,
Lyca Mobile Trustpilot Team
So far, so good.
So far, so good. Once I decided to leave my previous mobile phone company, having been mugged off by them for years (my bad, I was stupidly loyal and then scared to change), I did an internet search and found Lyca. It looks like a great deal, time will tell. It was extremely easy to move, once I had decided. There was no drop of service at all. The communication was very good from first to last. And it's so cheap! I am giving them 5 stars based on that.
May 8, 2026
Reply from Lyca Mobile UK
Dear Linda,
We are happy to hear that the transition to our services was easy and seamless. It's great to know you are pleased with the communication and value we offer. We appreciate you sharing your positive experience!
Best Regards,
Lyca Mobile Trust Pilot Team
MMS NOT SUPPORTED.
Take my advice and AVOID LIKE THE PLAGUE :-) extremely poor service all around, plus Lyca mobile do not support MMS messaging, but fail to inform of this anywhere when signing up for a contract. In fact if you call customer support they'll advise you they DO support MMS and waste your time waiting for a tech help callback that never comes. It's only when you go to cancel they spill the beans. AVOID, AVOID, AVOID! :-)
May 13, 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Anna,
We’re very sorry to hear about your experience and understand your frustration regarding the service and the confusion around MMS support.
Please accept our sincere apologies for any incorrect information provided by our customer support team and for the inconvenience caused by the delayed or missed technical support callbacks.
Your feedback regarding communication, transparency, and overall customer support has been taken seriously and will be shared with the relevant teams for review and improvement.
Updated Response: We have sent you E-Mail regarding the issue, once we receive the additional details we will further escalate to the relevant team.
Regards,
Lyca Mobile Trustpilot Team
Lyca will not cancel my 30 day notice account.
I cancelled my account in March 2026, but since then I’ve been getting repeated emails demanding payments of £3.26, £3.27, £6, and £12. Despite asking multiple times for my account to be closed, the payment requests keep coming.
March 12, 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Peter,
We sincerely apologize for the inconvenience and frustration caused by the continued payment reminder emails after your account cancellation request.
We understand your concern, especially after requesting multiple times for the account to be closed. This is not the experience we want our customers to have. Please be assured that your concern will be reviewed carefully to confirm the account status and investigate why these billing notifications are still being generated.
Regards,
Lyca Mobile Trustpilot Team
Hello
Hello
I was talking to an agent called Kenneth. I don’t know if I spelled his name right .
But honestly he helped me so much.
I am new to lyca so wanted my existing number as my contract but I accidentally didn’t order the pack right so got a new number but Kenneth has fixed it for me . He told me what to do how I able to access my old number
Thanks to him and absolutely amazing service
Absolute ⭐
May 11, 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Tanvin,
We are happy to hear that an agent was able to assist you so effectively with your number transfer. We appreciate you sharing your positive experience and are glad the issue was resolved to your satisfaction. Thank you for the amazing feedback!
Best Regards,
Lyca Mobile Trust Pilot Team
SIM I got simply did not work
SIM I got simply did not work. Texting and mobile data would not happen and I think I signed up for a contract without recieving any service so I will have to call the bank to cancel that. Customer service lines simply were not operational.
May 11, 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Louis,
We are very sorry to hear about your experience and understand how frustrating it must have been to receive a SIM that was not functioning properly.
We also understand your concern regarding being charged for a contract without receiving usable service. We would like the opportunity to investigate the SIM issue and ensure any concerns related to charges or account cancellation are addressed appropriately.
Regards,
Lyca Mobile Trustpilot Team
Reply from Lyca Mobile UK
Dear Roohan,
We’re sorry to hear about your experience with the SIM issue and the inconvenience caused. This is not the service standard we aim to provide.
We can confirm that you have already shared the relevant details, and we will review your case carefully. We will investigate the matter and work towards a resolution as quickly as possible.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
worst network provider
Worst network I have ever experienced, and I have been using mobile phones for over 25 years. Rubbish customer service. Even after leaving, continuously receiving emails regarding bills, despite calling them multiple times, staying on hold for hours. Each time told it is sorted, but it wasn't. Avoid at all costs.
May 13, 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Customer,
We’re sorry to hear about your experience and the inconvenience caused regarding the billing emails and support delays. This is not the service standard we aim to provide.
Please share your Lyca Mobile number, registered email ID, and any reference number you may have so we can review your case in detail and assist you further. We will prioritise the matter and work towards a resolution as quickly as possible.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
Can never get support.
Can never get support.. the live chat is an idiot AI that cannot do anything but wind you up and the customer service is a bunch of cretins that cannot speak a word of English causing CONSTANT language barriers.
All I wanted to do was port my number.... Way to lose a customer in 10 minutes.
May 13, 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Curtis,
We’re sorry to hear about your experience and the difficulties you faced while trying to port your number. This is not the level of service we aim to provide, and we apologise for the frustration caused.
Please share your Lyca Mobile number, registered email ID, and any reference number you may have so we can review your case in detail and assist you further. We will prioritise the matter and work towards a resolution as quickly as possible.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
I was not receiving any telephone calls…
I was not receiving any telephone calls at all so contacted customer services and was asked to supply telephone numbers of people who had not been able to call me. I refused to give them my friends' numbers and so they refused to help with the problem. I then asked for a PAC code as I had been unable to get one by sending a message as advised. They again refused to give me a PAC code as I had incorrectly answered a sercurity question. It turned out that they had my DOB incorrectly entered on their system. After a very lengthy time and frustration I was eventually given the code.
Overall they were very unhelpful.
May 8, 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Maureen,
We’re sorry to hear about your experience and the inconvenience caused while trying to resolve your incoming call issue and obtain your PAC code. This is not the level of service we aim to provide.
Please share your Lyca Mobile number, registered email ID, and any reference number you may have so we can review your case in detail and assist you further. We will prioritise the matter and work towards a resolution as quickly as possible.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
Unable to cancel
The support from this company is not just poor, it’s outrageous. I have used Voxi before so I was ready to wait a bit longer on a line but in case of Lyca mobile you are moved between departments and after that asked to write an email to which they do not respond.
I tried to move to Lyca but my sim card never came. I called them 3 times to try to order a new one but every phone call lead to nothing. In the end I asked to cancel my contract but they answer to my emails with AI written instructions and never cancel in the end. They are planning to charge me as on their system my contract has started and now I cannot move to another provider as I need a PAC number from them. Basically they stole my number.
I understand that this operator is cheaper but I don’t think it is worth the price if things like that can happen
May 12, 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Nadia,
We’re sorry to hear about your experience and the inconvenience caused with SIM delivery, cancellation request, and PAC code process. This is not the service standard we aim to provide.
Please share your Lyca Mobile number, registered email ID, and any reference number so we can review your case in detail and assist you further. We will prioritise your request and work towards a resolution as quickly as possible.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
Reply from Lyca Mobile UK
Dear Hafod,
We’re very sorry to hear about your experience and the inconvenience caused. This is not the service standard we aim to provide.
We will reach you on your private channel email shortly. Kindly check your inbox when possible and respond at your convenience so we can review your case and assist you further as quickly as possible.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
The worst network I have been on
The worst network I have been on. Every single day after a certain time, text messages fail to send. It's a joke. The customer service is dire.
May 12, 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Sabah,
We’re sorry to hear about your experience with failed SMS delivery and the inconvenience caused. This is not the service standard we aim to provide.
Please share your Lyca Mobile number, registered email ID, and any reference number so we can review your case in detail and work towards a resolution as quickly as possible.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
Beware Unlimited Data Plan
Unlimited Data £12.50. However, my sim card has been blocked by Lyca for using TOO MUCH data. When I rang them up they said I had used 295GB of data which is excessive. I advised them it's because I have NO INTERNET and had connected my PS5 up to it. It took a further phone call before I was then told to email cs@lycamobile to inform them that I am not using it for business purposes and I should expect a response in FIVE TO SEVEN WORKING DAYS. Absolute shambles of a company. Don't go with Lyca.
Update: Since LycaMobile have replied and confirmed they have my details, I can confirm that as of 13/05/2026 I have NO INTERNET ACCESS.
May 11, 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Rob,
We’re sorry to hear about your experience and the inconvenience caused with your unlimited data plan being restricted. This is not the service standard we aim to provide.
We can confirm that you have already shared the relevant details, and we will review your case. We will investigate the matter and work towards a resolution as quickly as possible.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
I was very disappointed with your…
I was very disappointed with your customer service.
I recently moved to the UK and needed a new number and after speaking to two different consultants, I was still not able to get the Lyca number working.
I then went to another service provider and within 15 minutes I had a new number that worked and wifi at home. I will not be recommending your company to anyone.
April 29, 2026
Reply from Lyca Mobile UK
Dear Customer,
We’re sorry to hear about your experience and the inconvenience caused while trying to activate your Lyca number after moving to the UK. This is not the service standard we aim to provide.
We can confirm that you have already shared the relevant details, and we will review your case. We will investigate the matter and work towards a resolution as quickly as possible.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
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