Our mortgage was assumed from Wells Fargo Bank in May of this year. I have to say this, I nor my spouse had never heard of Freedom Mortgage and were really skeptical about this company. I went online... See more
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Review summary
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Reviews shaping this summary
I needed know about my home insurance being paid through my escrow account. I was very please with the information I was given. Freedom mortgage keep up the good service. Thank you
Ever since our previous loan department transferred our mortgage to Freedom Mortgage it has been a great blessing. Freedom Mortgage have different departments that has helped us lower our car insuranc... See more
Hi, what made my experience great is the customer representative, Charlene/04251. She had a pleasant tone of voice, she was Patient with me, easy to talk too, thorough and respectful to me and the wa... See more
Company details
Written by the company
Freedom Mortgage Corporation is a leading U.S. mortgage lender and servicer that has helped more than three million Americans become homeowners. For more than 35 years, we’ve helped customers buy and refinance homes with Conventional, VA, FHA, and USDA loans, while providing mortgage servicing to homeowners nationwide. As one of the nation’s top VA and FHA lenders, we serve customers from all walks of life, including Veterans and active-duty service members. Our goal is to make home financing clearer and more accessible, helping customers achieve homeownership and have the freedom to build the future they want. NMLS #2767 www.nmlsconsumeraccess.org Equal Housing Opportunity
Contact info
951 Yamato Road, 33431, Boca Raton, United States
- 855-690-5900
- www.freedommortgage.com
4.8
Excellent
6K reviews
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Hasn’t replied to negative reviews
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The person on the phone was clear n…
The person on the phone was clear n help me with my problem thank you
October 13, 2026
They were very good about explaining…
They were very good about explaining the whole process and answered all questions that they were able to answer.
October 14, 2026
Helpful Customer Service
Freedom Mortgage has Customer Service agents that are always helpful, even in difficult financial times. They always take the time on the phone to answer any questions or concerns I may have.
October 12, 2026
Dear Freedom Mortgage Management Team,
Dear Freedom Mortgage Management Team,
I am writing to formally commend a customer service representative, Susan (ID #2084), for the exceptional support she provided me today.
Before making this call, I was incredibly stressed and anxious about discussing my financial hardship situation. I was completely overwhelmed and unsure of what steps I needed to take. From the moment Susan answered, her kindness, understanding, and supportive demeanor immediately put me at ease.
Susan took the time to explain all of my available options in meticulous detail. She even placed me on a brief hold to thoroughly dig into the specifics of my loan, ensuring that absolutely every avenue was explored. She spoke clearly, was very easy to understand, and collaborated with me to find the absolute best path forward for my current situation.
Thanks to Susan, I feel an immense sense of relief. I am moving forward with confidence and clarity about the decisions we made today. She is an absolute asset to your organization and truly embodies excellent customer care. I strongly request that her management team recognizes and acknowledges her outstanding performance.
Thank you so much, Susan!
Sincerely,
Elizabeth Smith
October 15, 2026
Unprompted review
Customer service is number 1
The great customer service we received. Friendly person and knowledgeable , fast and efficient
October 13, 2026
The agent I talk to was very…
The agent I talk to was very knowledgeable and helpful and explained all the needed to be explained for each program for me to get caught up with my payments
October 14, 2026
Great customer service and…
Great customer service and understanding of my needs and limitations while offering realistic solutions and possibilities for my financial constraints and my current loan situation.
October 13, 2026
very understanding of my situation
The person that helped me was very understanding of my situation
October 14, 2026
Always friendly and understand what I…
Always friendly and understand what I want to do.
October 13, 2026
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