First Tech Reviews 4,583

Worked with Oshani Mittal. Had multiple asks (notarization, cashiers check, fixing account information) but she worked with me patiently and resolved all of them.

Marissa was very helpful. Ultimately, the problem I was having was my own fault, but we found the problem almost immediately.

Mariah Fegins was efficient, knowledgeable and friendly. We asked lots of questions and she continued to be efficient and helpful. It took a long time to complete the application but Mariah was great.

Ahmad was fantastic. We have been members since 1980 and will go no where else. The customer service (which Ahmad is a part of) is the best of any company i have ever dealt with.

Great to meet a UO alumni helping, extremely helpful and friendly.🙏

Extremely helpful, very friendly,
super knowledgeable. You probably should give her a raise, just sayin

I had the opportunity to talk to Michaela who was helpful and very informative on getting my account back up. I had not known why it’s disabled but she was able to solve it. She was very easy to understand and helped able to explain what I don’t know. My problem felt small and was felt with quickly.

Press Release Article:

Van Nuys Maserati & First Tech Credit Union: My Experience With Misleading Warranty Practices and Lack of Support

I’m sharing my experience to help other buyers avoid what I went through during a recent luxury vehicle purchase in Van Nuys.
What should have been an exciting experience quickly became stressful, frustrating, and financially damaging.
During the financing process, I was told that the lender required me to purchase an extended warranty in order for the loan to be approved. Based on that representation, I agreed to move forward.

The customer also states they made additional attempts to escalate their concerns to leadership within, including efforts to reach directly.
According to the customer, despite these attempts, they did not receive a response or meaningful engagement regarding the concerns raised about the financing process and warranty representations.

The customer expressed frustration that, in their view, there appeared to be no willingness from the institution to intervene, review, or assist in adjusting the financing terms based on the allegations that the dealership may have misrepresented required products.

“I tried multiple channels to get someone at the credit union to listen and help review what happened,” the customer stated. “From my perspective, there was no real follow-through or willingness to step in and address what I believe was a serious issue with how the warranty was represented.”
The customer added that the experience has led them to question how disputes involving dealer practices are handled when financing is issued through third-party credit unions.

When trying to address the concern to the CEO Shruti Miyashiro, we were told to contact the legal department as well as told that she would not care or take any concerns regarding our problems.

In the customer’s view, greater oversight and responsiveness from lending institutions may be necessary when significant add-on products and financing terms are disputed after a transaction is completed.

That warranty added approximately $11,800 to the total cost of the vehicle and increased my monthly payment by nearly $200.
After the deal was finalized, I later learned information suggesting the lender may not have actually required the warranty at all. If true, I was misled into purchasing a product that significantly increased my financial obligation.

Eric Lopez was involved in my transaction. When I raised concerns about the warranty and financing terms, I attempted to resolve the matter directly. Instead of receiving clear answers or professional assistance, the interaction escalated and left me feeling extremely uncomfortable and unsupported as a customer.
Joshua Alvarez also told me he would help resolve the issue. However, despite more than 20 calls and multiple follow-up attempts, I never received the assistance or clarification that was promised.

We also reached out to regarding the financing concerns and what we believed to be dealer misconduct tied to the transaction. Despite explaining the situation in detail, we felt quickly dismissed and received little meaningful support or concern regarding what occurred.

The credit union is led by, and unfortunately our experience left us feeling unheard during a time that should have been special for our family.
Instead of enjoying the experience of purchasing a new car for my father, I spent countless hours writing complaints, making phone calls, following up repeatedly, and dealing with ongoing frustration and stress that could have been avoided with transparency and proper customer support.

The most frustrating part of this entire situation was the lack of communication and accountability. Concerns involving thousands of dollars added to a contract should be addressed immediately and professionally. Instead, I experienced delays, unanswered calls, and no meaningful resolution.
My advice to anyone purchasing a vehicle — especially a luxury vehicle:

• Verify directly with the lender whether warranties or add-ons are truly required
• Request written proof of any mandatory products
• Review every document carefully before signing
• Do not rely solely on verbal statements
• Keep records of all conversations and communications

A luxury car purchase should be an exciting milestone, not a stressful financial ordeal. Please proceed carefully and make sure everything is fully transparent before signing any agreement.

Bob Marseilles
Vice President, Third Party Originations

 
Melissa Jordan
Production Support Supervisor

Very unhelpful! The people on the phone couldn’t help and told me to go to secure messaging instead. So I did, and it took three days to get a patronizing and condescending response that lacked any urgency. This is your money - you need quick resolutions from trustworthy people that want to help if there is an issue. You’ll find a lack of accountability from staff members here and will be disappointed.

She was patient lovely and helpful

I was pleased and Happy to be able to talk to someone over the phone with the knowledge, charisma and the good positive vibe she promotes when talking.
Thank You Ms. Fergusson.

The staff is very friendly and helpful, they always help promptly and make me feel like family, highly recommend

panic call due to a wire transfer on the 21st NOT going through. Due today!!! Joshua T was patient and stayed on the line to make sure it went through! Above and beyond. Customer service is stellar.

Our banker, Mitzi Barahona,is an outstanding asset and extremely talented banker. It’s a pleasure working with her.

My situation involved going back more than 15 years to find records that would assist me with a very old debt to provide proof the debt was satisfied. The Customer Service agent (Sanjeev K.) showed patience as he sought to understand my needs. He really demonstrated he wanted to help me find the documents requested. I am happy to share he emailed the documents.

My experience was ok, I just don't appreciate getting a charge to make payments over the phone now

The service is great and the representative was knowledgeable and very nice.