Everything went well. The only problem I had was that my credit card wouldn't do 3D secure for some reason. I ended up using PayPal. The airfare I found on budgetair site was better than any available... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Chat service was very lengthy but phone call was fast enough. Ticket price was great compared to other agents. ETicket issued within 10 minutes. Overall good and positive experience.
Company replied
The site was easy to use, everything seemed pretty seamless as far as booking was concerned. Whether the trip will go well has yet to be seen- this trip is 5 months out. The site is well designed. Wet... See more
Company replied
Price was the best out there. Only complaint is that the budgetair.com site said I'd be able to purchase carry-on luggage with the airline after purchasing my ticket. This is actually not true for the... See more
Company replied
Company details
- #39 of 39 best companies in Airline Ticket Agency
- #15 of 20 best companies in Car Rental Agency
- #48 of 50 best companies in Flights Search Site
- #193 of 199 best companies in Travel Agency
- #39 of 44 best companies in Travel Aggregator
Contact info
United States
- customerservice@budgetair.com
- budgetair.com/en_us
3.6
Average
10K reviews
Asks customers to review
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BudgetAir is one of the worst travel…
BudgetAir is one of the worst travel booking experiences I’ve ever dealt with. Their entire business model feels designed around trapping customers with misleading pricing, hidden baggage fees, and ridiculous penalties after purchase.
I paid for baggage that I can’t even properly use because of how their system and airline restrictions were handled, and when I tried to fix the issue, the “solution” was basically: cancel your tickets and lose another $99 PER TICKET. That’s not customer service — that’s legalized robbery with a customer support chatbot hiding behind it.
Speaking of customer support, it’s absolutely useless. I sat in their chat queue for HOURS watching my position slowly move from 30 all the way down to 1, only for the system to fail and never connect me to an actual human being. Imagine wasting that much time while dealing with travel stress just to get abandoned by the company taking your money.
BudgetAir advertises cheap fares, but by the time they finish stacking baggage fees, restrictions, and penalties, you end up paying with your wallet and your sanity. I would NEVER use this company again and I strongly recommend people avoid them completely and book directly with the airline instead.
If a company makes it easier to take your money than to reach a real person for help, that tells you everything you need to know.
May 28, 2026
Unprompted review
wrong date. 1 day late!
May 28, 2026
Customers may incur hidden charges that…
Customers may incur hidden charges that will not be reflected during the payment process. Customer service is don't care about our complaints.
May 27, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from budgetair.com/en_us
Hello Andreas,
Thank you for taking time to leave a review. We appreciate your feedback and use it to continuously improve our service.
Please reach out us via our customer services and they will assist you with your airline confirmation. We have sent emails to you unfortunately they have returned. Please reach out and provide us with an alternative email address.
Straightforward Booking
The booking process itself was straightforward, and I appreciated the clear pricing with no hidden fees at checkout.
May 24, 2026
Reply from budgetair.com/en_us
We're glad you found our booking process straightforward and appreciated the clear pricing. Thank you for your positive feedback!
Very good and easy to work
May 27, 2026
Reply from budgetair.com/en_us
We are so happy you found us easy to work with. Thank you for your kind words!
Reply from budgetair.com/en_us
We appreciate your feedback on the booking process and pricing.
Reply from budgetair.com/en_us
We're glad you found a great deal! Thanks for your positive feedback.
Reply from budgetair.com/en_us
We regret your experience. Your booking shows we have sent the etickets 10 minutes after booking. To make sure you received them I have just resend them. Please check your mail and spam. Thanks for your feedback and have a great trip! Kind regards Anne
I always book here with them and I…
I always book here with them and I always have the best experience ❤️
May 27, 2026
Reply from budgetair.com/en_us
We are so happy to hear you consistently have the best experience with us! Thank you for your wonderful feedback.
I reserved my seat in advance
I reserved my seat in advance, but the airline ignored it and assigned me a different seat separately. I don’t even know how I’m supposed to get a refund, and I honestly don’t understand why this happened. This experience has made me lose trust in your company.
May 24, 2026
They are selling tickets with transfers…
They are selling tickets with transfers that are impossible to catch the connecting flights. Also when calling the operator at Budget Air I have not experienced anything like it. Not only rude but actually shouting at my girlfriend down the phone. Blaming the airlines not their company.The women we were dealing with then hung up. Because of this I here lost $ 1244. I will be seeking legal advice and taking this concern further.
May 24, 2026
On Kayak.com the price was given in…
On Kayak.com the price was given in Euros, then on your website in US dollars. I would have preferred to have the option to pay in Euros so as to use my Euro debit card, thus avoiding excess charges by the card for a foreign transaction.
May 27, 2026
Reply from budgetair.com/en_us
We appreciate you sharing your feedback regarding the currency display and payment options. We understand how important it is to avoid foreign transaction fees, and we are reviewing our processes to offer more flexibility.
Support mechanism
Getting a support after ticker booking is very bad.
The customer care number is wrong 18000820019 as it says the number doesnt not exist.
Plus chat queue is too long waiting.
And there is no response on the emails
May 25, 2026
Unprompted review
Reply from budgetair.com/en_us
We appreciate you sharing your feedback regarding our support channels. We are actively investigating the issues with the phone number, chat queue, and email responses to improve our service.
We will also plan a call back with you within 24 hours. Thanks again for your feedback and rest assure we will get in touch with you. Kind regards Anne
Too many questions trying to trick me…
Too many questions trying to trick me into upgrading to more expensive add-ons.
May 26, 2026
Reply from budgetair.com/en_us
We appreciate your feedback. We are reviewing our approach to ensure a smoother experience for everyone.
Terrible experience
Terrible experience. Booked a flight was then told we were not able to board the flight due to missing an ETA to enter Canada.
Tried calling to get help to rebook a flight and we’re told we were out of luck and lost $1300. Would never use this website again.
May 23, 2026
Reply from budgetair.com/en_us
Hello Girum,
Thank you for your message and feedback.
For international travel, having the correct visas, entry permits, or an Electronic Travel Authorization (ETA) is a legal requirement administered by the government of the destination country. It is always the passenger's responsibility to ensure that these documents are valid and in order before departure. If boarding at the airport is refused due to missing documents, the ticket falls under the strict rules and restrictions imposed directly by the airline, which often limits the options for rebooking or a refund.
Kind regards,
BudgetAir
Ingrid
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