I didn't get my ticket. It is very annoying to see ticket confirmation will be shared in 4 days. Totally disappointed. Edit on 4/24 - I got tickets in a day after booking. Prompt response to review i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reason I gave four stars instead of five is that I could not find a field to enter my passport number—information that is crucial for international travel. Please improve your booking form to p... See more
I found the process of booking my flights through budget air very easy. I was able to see several airlines at one time and choose the one that worked for me. I found that very convenient. My trip... See more
The ticket for the round trip booking ended up being two one way tickets which is fine; however, the traveler profile (especially Frequent Flyer number) was not carried over to both tickets. This... See more
Company replied
Company details
- #38 of 38 best companies in Airline Ticket Agency
- #15 of 20 best companies in Car Rental Agency
- #48 of 50 best companies in Flights Search Site
- #194 of 202 best companies in Travel Agency
- #38 of 43 best companies in Travel Aggregator
Contact info
United States
- customerservice@budgetair.com
- budgetair.com/en_us
3.6
Average
10K reviews
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Useless If you told me
If you told me, you could not just send me the tickets I paid for via my email I would not have bothered with you and your company!
How do you not appreciate that I large part of the public is not tune in to the machination of your tech people!
May 6, 2026
Fairly simple and easy to navigate the…
Fairly simple and easy to navigate the website. Competitive pricing as well.
May 3, 2026
Everything went smoothly !
May 6, 2026
There was a typo on my name I called…
There was a typo on my name I called customer service and was told to call the airlines I chose, but the. Airlines customer services told me to call Budget air customer service…to make a long story short….i was then told to take a photo of my passsport and the spelling correction needed….i haven’t gotten a reply since… made 2 attempts at email.
April 29, 2026
Once I figured out how to maneuver
Once I figured out how to maneuver, it was pretty straightforward except for the cancellation and change fees.
April 20, 2026
Easy booking process
Easy booking process, very competitive pricing and prompt response have been highlights of the experience of this transaction so far.
May 4, 2026
May use AI-assist with repliesRead more
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I booked a round trip flight with 1…
I booked a round trip flight with 1 personal item and 1 checked bag for the entire round trip. They charged me for the checked in bag but only included it on my inbound flight, not my outbound flight. Needed this corrected ASAP. Not resolved.
April 30, 2026
Reply from budgetair.com/en_us
Hello Claudia,
After reviewing the details, it appears that the checked baggage was booked only for the outbound journey. This is why it is not showing for the return flight. If you would like to add a bag to the second part of your trip, this can be done through the website of the airline or during the online check-in.
Kid regards,
BudgetAir
Ingrid
Booking process
May 5, 2026
Don't have my tickets and customer…
Don't have my tickets and customer service won't help
April 29, 2026
Reply from budgetair.com/en_us
Hello Tarik,
Every effort was made to finalize the reservation; however, the airline has unfortunately cancelled the booking. Because the tickets could not be issued by the airline, the full amount has been refunded to the original payment method. The processing time for this refund depends on the bank and will be visible on the account shortly.
Kind regards,
BudgetAir
Ingrid
I was a bit surprised that when I was…
I was a bit surprised that when I was choosing my seat I had to pay a minimum of $49. I don’t know if that was from the airline or Budget, it just ended up I had to go over the amount I thought I was going to pay.
May 5, 2026
Giant headache
It was an okay experience. Tried to add the flights they booked to my account and was told I could not be found on the flight more than 24 hours after booking with them
May 2, 2026
Reply from budgetair.com/en_us
Hello Stephon,
I have checked both flights for you and can confirm that they are correctly registered with the airline. To view the booking on the airline's website, you can use the online check-in number found on the e-ticket. With this number, you will gain direct access to the reservation details in their system.
Kind regards,
BudgetAir
Ingrid
Very easy to use.
May 2, 2026
Cancelled ticket not refunded
I booked round trip from Raleigh to Newyork. My return flight was with Spiritz airlines and was cancelled. But budget air should have not accepted booking if the airlines is in trouble. On top of that I got a mail to confirm cancellation. That mail was very vague. There was no mention of any ticket number, from and to destination. That mail looked like a spam and generic mail.
May 2, 2026
Reply from budgetair.com/en_us
Hello Prassana,
While the booking was accepted based on the airline's schedule at that time, we have no prior influence on an airline's operational status or sudden changes. Regarding the email, it was sent to provide the necessary details about the cancellation and what to expect next. These messages are sent directly to ensure the most current information is available, even if they appear different from standard confirmation emails.
A specific email was sent to explain the situation concerning the airline's bankruptcy and what this means for your booking. These messages are sent to provide the most current information as quickly as possible.
Kind regards,
BudgetAir
Ingrid
Reply from budgetair.com/en_us
Hallo Miranda,
The possibility of a cooling-off period or a period during which cancellation is free of charge depends entirely on the airline's terms and conditions. If an airline does not offer this option in its booking system, it cannot be offered for the reservation.s soon as a booking is confirmed, the airline's general terms and conditions apply immediately, however inconvenient that may be.
Kind regards,
BudgetAir
Ingrid
You canceled my flights and I’m not…
You canceled my flights and I’m not able to get ahold of anyone regarding a refund. This cancellation cost my money as I will miss my connecting flight and now a great inconvenience as I have to take a 12 hour bus ride in dangerous conditions!
May 5, 2026
Reply from budgetair.com/en_us
Hello Richard,
The airline has cancelled the flight, which had a direct impact on your travel plans and connecting flight. I have requested a refund for the ticket from the airline. As soon as the airline has processed this and there is an update, you will receive an email.
Kind regards,
BudgetAir
Ingrid
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