Bay Alarm Medical Reviews 

We purchased a SOS micro with wrist band. It will ONLY work outside! There is no service inside our home. No service in the den, kitchen, or bathrooms! We are within a 1/2 mile the city limits, that shouldn’t be an issue. The only alternative we were offered is to ADD a second device to our plan for use inside the house and the SOS micro for outside. This device should be usable both places not just GPS outside. I chose this company for the device that would work all the time. No longer affordable if we have to pay for two services. AND I had to pay return shipping for a device that did NOT work. I understand if someone changes their mind, doesn't like the look etc. but the device DID NOT WORK and I was still denied a shipping label.

Very good customer service- rep worked with me to get my request processed.

Excellent quality product and the customer service to back it up is outstanding. We’re very happy with Bay Medical

Our service provider was professional and caring. Our matter was handled quickly. Thank you!

Shane was extremely helpful in updating our account.

He took the time to understand our needs and answer the questions we had.

Agent Kim was very courteous and helpful throughout our call and walked me through each step. She could not have been mote friendly and patient.

Shane was knowledgeable, helpful and patient

Austin was very helpful and provided the information I needed.

Friendly and efficient

Kim was excellent. She walked us through the whole set up process and answered all of our questions

Kal was very helpful and thorough. He kindly explained all the details needed and answered all my questions.

Derek was very helpful to order older replacement device. Took several rounds and he followed up by calling me back once we had a path forward. Really appreciated his help to coordinate

The person I spoke with today, Shane, on 8/16/26 was nice. I am not happy that I needed to phone Bay Alarm Medical again, however. The Bay Alarm Medical alert device was used by my sister. She passed away on 7/28/26; coincidentally, I received an account renewal receipt for her account that same day. I phoned the company on 7/29 and cancelled her account, and I received an email ("Bay Alarm Medical Subscription Cancellation Confirmed") which said that they had received my cancellation submission and that the subscription would "automatically end at the completion of your current service period on 10/27/26." I was not happy that I had just paid for three more months of service for an account that was no longer needed, but other than saying he was sorry for my loss, the representative I had spoken to did not say there was any alternative.

Today (8/16) my niece phoned me because both she, and a neighbor who was on the account as a backup contact, phoned me to say that both of them had received calls from Bay Alarm Medical to "test the system." I called the company back and, this time, was told that the account closure would be "expedited," that the account would be closed in (I believe he said) 5 days, and that my account would be credited "if eligible." Why wasn't this done when I called them on July 29, the day after I was charged for the next three months and the day after the person who had used the account had died???

Responded quick
Kim was very helpful and stayed with me on line till I did call in check and guide me thru the process

My order was processed quickly, concisely, and correctly.

Short wait time, pleasant associate

The representative at Bay Alarm are always polite, friendly and caring. Anthony was all of those things when gently reminding me to test my equipment.