AWeber Reviews 173

​"I’ve been struggling with a technical redirect issue since last week, and Will fixed it in minutes. He knew exactly where to look in the list settings to disable the confirmation message, ensuring my customers get a seamless experience. Excellent technical knowledge and great service!"

Super experience. Will P made sure all my technical questions were addressed and helped get me to the right department for some additional advanced troubleshooting. Great service, fast support, listened to the full scope of the problem, and helped resolve. Wonderful company and so glad I switched to Aweber. It's the people like Will P that make the experience of learning new software much better.

Michelle was very nice and knowledgeable. She fix my issue really quick.

Brilliant! Good thinking and good help getting some of it done too! Segments for No Shows - New ideas! When to restart a workflow series of messages and when to not with tags based on audience actions. Aweber support is the very best!

I have been a customer of AWeber for years. Today was another confirmation of why I stick with this company. Justin in customer service helped me not only resolve and issue (I created), but helped me understand why this happened and how to avoid it in the future.

In addition, Justin was kind, professional, and patient as I brainstormed with him how to best implement my vision.

Once again, AWeber's customer service team, and the ability to call and talk to a live person, is SUPERB.

I had an excellent support experience with Martha at AWeber.

I was setting up a landing page and QR code for my live saxophone event bookings, and she walked me through everything step by step. She was patient, knowledgeable, and made the entire process simple.

What impressed me most was that she didn’t just answer my questions. She made sure everything was actually working before we finished.

The AWeber landing page system is very clean and easy to use, and with Martha’s help I was able to get my page live and ready for people to scan and book me for events.

Five stars isn’t enough. Martha is a tremendous asset to AWeber.

“Support like this is exactly why I continue to use AWeber.”

Dave Cook

Every chance I get to send out my business alert or send our monthly newsletter, AWeber is the most valuable asset for me to count on. Their staff is very large and very talented. They always make good suggestions for me to evaluate and choose the best choice.

I really really appreciate the help from Martha today. She was so helpful same patient with me . Helped give me the confidence I need in my journey . Thank you so much for your help today ! So grateful

Aweber makes it almost impossible to cancel once you sign on as a subscriber. I've tried cancelling on laptop, cell phone and Ipad, however the platform will not allow me to follow through with the cancellation. It appears the only with to cancel would be to cancel my credit card which is so frustrating.

Had a problem with deliverability and contacted the suppport. So the answer came fast within hours while i did something else.

The problem was solved within 24 hours and now all e-mails got sent. The support is incredible fast and helping.

I decided to speak to a customer service specialist when after several attempts to remove blank space from my weekly newsletter - I could never permanently banish it. Some of my list having thought they received blank newsletters - cancelled. Will P., the Aweber
Customer Solutions Specialist In the US) was able to fix the problem quickly. I am so grateful for his expertise and fast response!

Martha helped me solve my problem within minutes. It saved me a lot of time trying to troubleshoot it on my own. Her expertise saved me anguish from figuring out how to solve the problem.

I have been waiting for an agent for 5 hours now in the chat area. I am trying to down grade my plan. It is so very frustrating.

Martha is superb, magnificent! She was knowledgeable, of course. But more than that, she engaged with me, made me feel comfortable and even had a few words of positive flattery... all within a matter of minutes! Yay!

Customer Service is first rate. My last exchange was with Kervin J who was very knowledgeable and helped me solve my issue immediately.

Michelle was PHENOMENALLY HELPFUL in every way - especially in the patient manner in which she LISTENED SO EFFECTIVELY to my past problems/failures with other E-Mail Service Companies. I explained how confused I've been - and she SLOWLY explained and, at the exactly appropriate moment, suggested topics that would help me where I am. Probably the best Support Person I've ever had. Thanks, again, Michelle!

Kervin helped me quickly and efficiently. Also answered my questions. Thank you!

Michelle was great, informative and quick to respond

Thank you for your fast assistance

Aweber is a really great email marketing platform and the support team, especially Amanda W, are always there for me. Nothing is too hard for them. I'm no expert in the field of email marketing and I appreciate their patience with some of the questions I ask. Also I am in Australia but I always receive a response the next day helping me with my queries. I am very happy with their service!