Auctionet Reviews 1,125

This company is fast , efficient with great communications.
I have used them for many years now .
Highly recommend.

I have made maybe 6 purchases using this company and while most went well, because of one experience, 3 stars is the most generous I can be. Let me add here that, as read on other reviews, their transport costs are ridiculous and maybe 4 times higher than they need be. It can only be used as another source of revenue.
The purchase I still have issues with was when I made a purchase from a European or Scandinavian auction house.
I was billed as usual the bid, the buyers premium and the hammer price and shipping
Auctionet added import duty of course but the issue I have is that they included all the "fees" as if it was the value of the item. Now, it remains my view that the winning bid figure is the value and should not include all the "agent fees".
But, worse than that is the outrageous situation that auctionet do not and apparently cannot supply the new owner with an import receipt showing that the required duty was paid.
A suspicious person might think that there is another source of company income.
An edit...
This is reported by me, Dennis Bowron,not my wife Jo who appears at the head of the page. The date of this experience was a little earlier than I was able to enter.

Very professional handling of damaged goods.

I placed an order in May that was supposed to ship within 15 business days. It never shipped, I never received any proactive communication from customer support regarding the dispatch delay or an explanation for the delay. I had to reach out multiple times to try to get more information, they only responded with something along the lines of "we're looking into this" and that they had some issues with shipping the specific items. Not once did they offer any kind of explanation, clear timeline of the dispatch or follow up - I as the customer instead had to continue to follow up. They were not helpful or professional whatsoever, I finally had to contact the aktionsverk of the order directly to actually get the order cancelled and refunded - they also were absolutely not professional or helpful. This is the last time I order via Auctionet and I will advice friends+family to never use this business. I'd also like to add that I myself work in customer experience and it is very easy to tell that they do not have a dedicated customer support team that's actually been properly trained in how to assist customers. Completely generic responses with zero sense of urgency or desire to resolve issues.

Auctionet is very trustworthy. They work with good auction houses. I am a regular client for years. If there were any small problems, they were always resolved.

Im very Grateful for the wonderful service I received from you when my item was unfortunately damaged through shipping.

With very easy communication, my contact person was ok with awaiting me coming back with photos when possible and he completed my case very quick with a fair solution!

Thank you!

Truly awful, shipped an item from Sweden and tried to charge me £53.27 import duty from FedEx as they valued wrong.
Avoid

Since writing this review I have corresponded with the online auction website. They have been most helpful. I made a mistake - I thought the postage was in Euro - it wasn't it was in Swedish currency. That makes the shipping costs very reasonable. I am afraid the misunderstanding occurred because I was new to the platform and it is my fault. They have been very understanding even though I accused them of something that was not correct. I am happy to continue using this platform. I have been very impressed with their response and understanding.

First time I have used this website. I paid the auction house the next day for my item. I have been waiting for bill for transport since April. Just went on website looking for other items and find my account that Auctionet bill directly for transport. They have charged me an extra 80sek. That is added to an already outrageous shipping bill for a necklace that weighs about 200gms. No invoices no reminder notices just silence and I only noticed because I went to look at another item and saw my account was blocked for non payment. What disgusting customer service. And what is just as bad is that the auctionhaus doesn't follow up either. Disgraceful service and extortionate shipping. Beware

She was very helpful and solved my problem.

Everything was very clear and easy! You could follow everything each day. If you send a question you will have an anser very quickly!
Very good service! I really recommend this company!

As always, excellent experience!

The pricing on shipping is an extorsion!! on top of extreme provision they add 200sek for shipping of one small (under 100g) item. When bought few similar items from same auction house got "reduced" price for shipping, 500sek instead 800sek for a under 1kg domestic package!!!!

That the problem was solved in a nice way.

i have been a client of auctionet for some years now and am pleased to remain one. the selection of lots is varied, eclectic - and tempting!
customer service (should any issues arise) is excellent.
at times the shipping charges (to england) seem a bit on the high side but they doubtless reflect costs which can't be appreciated by the purchaser.
all boxes ticked. very warmly recommended.

The auction stated that the watch was 14K gold, and what do you think, I got a 20 micron gold-plated watch. Don't you have professionals to check what you're selling?

I am very grateful not only for the lovely painting I have been able to purchase but also for the professionalism and kind and effective service. First class and absolutely recommended.

The team is absolutely wonderful! They answered all my questions very kindly and with great ease, and helped me solve my problem quickly. I highly recommend them to everyone!

Customer service is very professional and fast!!!!

Great team at Auctionet! Fantastic process and communication.

Great service. The staff I was in contact with was very nice and serviceminded. Did more to help me than she would have needed to, which I appreciated a lot. Very easy to get in contact with and responded quickly.