Alibaba.com Reviews 28,846

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 1,889 reviews, most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the product quality and the efficiency of the delivery service, often receiving items faster than expected and well-packaged. Reviewers frequently highlight the ease of navigating the website and the responsiveness of customer service representatives, finding them attentive and helpful. However, some people were dissatisfied with the product quality, receiving items that were damaged, not as described, or poorly packaged. There are also concerns about customer service, with some experiencing unhelpful support, difficulty with dispute resolution, and issues with delivery, including incorrect shipments or missing items.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality. Some customers praise the great quality, fast... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise outstanding... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers experienced fast delivery,... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the great quality of products, noting... See more

Customer service

Users describe ambiguous interactions with customer service. While some customers praise the communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Truly well deserved 5 stars for communication before, during and after purchase. Delivery dates and times. Product quality and over all undamaged receipt of goods. Great quality of products, would rec... See more

Rated 5 out of 5 stars

I use Alibaba alot, and thus far, it has been a very pleasant experience. As a business owner, I need to know I am getting exactly what I order, and that the prices are competitive. This is what Aliba... See more

Rated 5 out of 5 stars

Alibaba.com from my experience has delivered every single time. It Delivers on time or before time is my experience. They offer a high variety of what I'm after, and the website is easy to use. They... See more

Rated 5 out of 5 stars

I have done various deals on Alibaba and have never had any issues. Always reliable and safe with good service from sellers


Company details

  1. Online Marketplace

Information provided by various external sources

Alibaba.com connects buyers and suppliers from around the world


Contact info

3.7

Average

TrustScore 3.5 out of 5

29K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Alibaba has been an outstanding partner…

Alibaba has been an outstanding partner for our new company. Their platform consistently delivers top-selling products, clear and timely communication, and reliable, high-quality service. We have experienced a steady influx of dependable product quality that exceeded our expectations. We are grateful for their support.

May 27, 2026
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Rated 1 out of 5 stars

Scam and fraud

Scary that they let scam companies advertise on their site, and let these companies lie and commit fraud against customers. I actually thought it would be safer to shop on Alibaba

May 13, 2026
Unprompted review
Rated 1 out of 5 stars

Returns for refunds is impossible if…

Returns for refunds is impossible if item is faulty or misleading just your stuck with the item. I returned mine and was apparently lost and the seller even messaged me to say that i wasnt going to get a refund before item was returned. Also they used threatening language suggesting seller don't like people that return items and my item will be destroyed if returned.

March 21, 2026
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Rated 5 out of 5 stars

Great product

Overall, great product, great seller, and a reliable delivery experience. I’m satisfied with the whole order.

May 26, 2026
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Rated 1 out of 5 stars

Slow delivery

Slow delivery, product doesn't match website description, difficult to return. Incorrect sizes. I won't order again.

May 24, 2026
Unprompted review
Rated 1 out of 5 stars

Its not a good experiences dealing with…

Its not a good experiences dealing with this company.I was being scammed.They asvertised an 18kgeniun gold bracelet from chinawhich I bought & pay. When it arrived & delivered it was a fake one only an iron as a jewller valued them for me.After so many attempts of asking a refund up to now I havent received my refund so be Careful to be scammed.!!!!

April 29, 2026
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Rated 5 out of 5 stars

Lapidary Wheels

The lapidary wheels that I purchased from Alibaba were exactly as I expected! Great quality at a fair price. They were delivered before the expected date that was given and communication was quick and friendly!

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service, friendly and knowledgeable

This company has very friendly and knowlegable sales staff. Dana my service provider was outstanding, before during and afterwards with follow up care. I will continue building a long lasting business relationship with my customer representative at this company.

May 25, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Absolutely, I would NOT recommend this site. I ordered from four different vendors last month and had four different problems. One said they shipped express but they didn’t ship it at all. One shipped immediately and it never arrived. And the last two kept saying they were going to ship and didn’t. Getting a refund is horrible. Alibaba keeps asking for evidence. Horrible experience all the way around!

May 4, 2026
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Rated 5 out of 5 stars

Perfect first order


Perfect first order! 100% recommended
This was my very first order with this supplier, and the experience was flawless. The shipment arrived right on time, and the product itself is amazing and of outstanding quality.

Everything was excellently packed to ensure it arrived safely. Throughout the whole process, communication was fast, clear, and highly efficient. A 100% reliable and professional supplier. I will definitely order from them again!

May 25, 2026
Unprompted review
Rated 1 out of 5 stars

The tent I received is completely…

The tent I received is completely different from what I ordered—it is a much cheaper, lower-quality model. This is a total scam.
​Furthermore, I highly discourage anyone from shopping on Alibaba.com. Their customer support in this matter is absolutely non-existent. All their talk about "Buyer Protection" is a complete joke and a fairy tale. They do nothing to help cheated customers. Save your money and your nerves—avoid this seller and this platform at all costs!

May 4, 2026
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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Working with Arno and the Charlo Garments team has been a very good experience from start to finish.

The communication was professional, fast and very supportive throughout the whole sample process. They were patient with all adjustments and paid close attention to the details of the SØNT STUDIO designs.

The quality of the hoodies, t-shirts, embroidery, printing, packaging and branding details turned out very well, and the team always tried their best to improve and perfect the samples.

I also appreciated the constant updates, transparency and smooth communication during production.

Overall, I’m very satisfied with the experience and excited to continue working together for the bulk production and future projects.

Highly recommended supplier for premium streetwear production.

May 23, 2026
Unprompted review

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