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Recent reviews
Teresa Lin
I had a representative from Hillarys Blinds visit my property on 10 April to measure three skylight blinds. The installation was then scheduled for 18 May. However, on the day of the appointment, the installer called to say he was unwell and unable to attend. To make matters worse, the day before the fitting, I received a voicemail from Hillarys advising that the blinds had not even been manufactured yet. After a series of delays and conflicting communications, the blinds were finally installed on 24 June — over a month later than originally planned. Unfortunately, the installation has not been completed as requested. The blinds open in the opposite direction to what we specifically asked for, which now makes the skylight windows difficult to access and operate. We had planned to launch an Airbnb business from this property, but the delays caused by Hillarys significantly disrupted our schedule and forced us to postpone our launch. The lack of communication, poor organisation, and repeated delays throughout the process have been extremely frustrating. Overall, this has been a very disappointing experience. The product does not meet our requirements, and the service has fallen well below expectations. I would not use Hillarys again and would not recommend them based on my experience.
Gabriel Ionescu
I am extremely disappointed with the service from EE/Openreach. After signing my Full Fibre contract with EE in October 2025, I am still waiting for the installation to be completed. I received confirmation of an engineer appointment and even took a day off work to make sure I was at home and available for the installation. The engineer never showed up within the agreed appointment window, and I received no communication, no update, and no explanation. As a customer, I have wasted both my time and a day's wages entitlement waiting for an appointment that was simply missed. What makes this even more frustrating is that after many months, I still do not have the Full Fibre service I signed up for. The lack of communication, delays, and failure to attend scheduled appointments are completely unacceptable. Customers should not have to chase updates or sacrifice time off work only to be left waiting with no engineer arriving. I expected much better from both EE and Openreach. I would not recommend this experience to anyone unless significant improvements are made to appointment management, communication, and customer service. Still no Full Fibre connection despite signing up in October 2025.
Tom Ball
I booked an Acropolis & Parthenon guided tour for two adults through Headout in February 2026. I never received a confirmation email, tickets, or any booking communication. No charge appeared on my bank statement at the time. I reasonably assumed the booking hadn't gone through. The first email I received about it was a "rate your experience" message — sent after the tour date. I never attended. When I contacted support, I was passed between three different agents over the course of a month, each giving the same scripted response: the booking was "non-cancellable" and "completed." I provided screenshots proving that Headout's own marketing emails arrived in my inbox throughout the same period, but no transactional emails ever did. Their agent even tried to re-send the tickets during the dispute and those didn't arrive either. Their only "proof of delivery" was a screenshot of their own outbox — not evidence the email reached me. Headout refused a refund for a service I could not use because they failed to deliver the tickets. My bank chargeback was also unsuccessful. If you do book through Headout, screenshot everything immediately. Don't rely on their confirmation emails arriving.
Steph20T
Received an order yesterday delivered a day late by DX. The box was damaged. The plants had used carrier bags around each. They were then taped together. All plants looked worse for wear but the biggest was covered in dead flowers. Contacted them through their 'chat' and sent through a photo as proof. The reply I got back was ridiculous. Wanted a photo in good light (which mine was) with white paper behind it with photos of the labels. Who do they think I am, David Bailey? An order number and a photo of dead flowers should be enough. Not helpful in the slightest. Asked for a refund and the person on the chat couldn't be bothered to respond. Terribly packed and dead. Went to their Facebook page. Cannot leave reviews or comment on posts which suggests to me I am not the only unhappy customer. Wont use again. If you fancy dead or half dead plants, these are the people for you otherwise AVOID.
Melissa O'Sullivan
If I could give zero I would. Expecting my first child and ordered a cot and changing table that were expensive. At the end of March. I was told it would take 4-5 weeks for delivery. It is now the end of June and like everyone else’s reviews I get the same email saying there are delays. And it will be with me in the next week, which it never is, I constantly have to follow up with them as they gave no communication on any delays unless I contacted them, Why sell a product that you can’t stock. I most certainly will not be buying from them again. Worst experience I have ever had with a company
Alex N
I ordered a five piece mystery box on the 9th of March, and after over 15 automated apology emails and over 4 months later I finally filled out a customer service form requesting my package as quick as possible or a refund. Not even a minute after submitting the form I get an immediate email saying my order has been shipped. I find this absolutely disappointing and a waste of time, I have no hope for the clothes I ordered after reading more reviews like this one, with customers experiencing the same problem and it not even being worth it with the quality of the clothes they received. Terrible.
Fairview Edgware
Mitchell was extremely helpful in resolving the issue I experienced. He took the time to fully understand the problem and worked diligently to ensure it was resolved. Throughout the process, he was professional, patient, and supportive, always willing to go the extra mile to help. His excellent customer service and dedication made the experience much smoother and less stressful. I really appreciate all of his efforts and would like to thank him for his outstanding assistance.
Johnny
Absolutely terrible company. I canceled my service and Verizon kept charging me anyway. An $89 balance somehow turned into nearly $300, and they sent it to collections, putting my credit at risk over their own billing errors. Customer service was useless and nobody took responsibility. Save yourself the headache and choose another provider. Verizon’s billing practices and treatment of former customers are unacceptable.
Little Billy Ellwood
Ordered a curtain pole online and later found out that it got sent from Bourn London. It did not come with the middle bracket to hold it up. On speaking to customer services and requesting they send me one, the representative from Bourn told me that they did send it, so basically calling me a liar and if not happy take it to B&Q for a refund. Absolutely shocking customer services from the people at Bourn
Tamima Rahman
Thanks to Ashley and Kieran from the team at Hainault Home Improvements as they were very efficient with the installation of our bedroom window and front door. They were highly experienced and thanks to Ashley, he was able to answer all our questions and concerns. The process was completely stress-free, and I will definitely be using their services again. Highly recommended!
Nikki Reid
Absolutely brilliant product, fantastic, seamless delivery service. Love this - tastes amazing tart lemony goodness - I have one every night over ice - it's my new 'nightcap'! Definitely feel the benefits - nice, relaxed sleep. Muscle recovery is improved. Not harsh on the tummy - really happy with this - for once it's not all 'empty hype'.
simply meah
Waste of money.. they are burning too much credit.. When you ask it to do something, What is working before will broken and they should have a md (memory) to remember ur setup and not a different setup per chat on exactly the same app being created..Also it is not smart enough to know how a basic website should be setup or working
OANA ANDREEA
