Find a company you can trust

Discover, read, and write reviews

Learn more about how Trustpilot works

Had a great experience?
Write a review

What are you looking for?

Looking to grow your business?

Strengthen your reputation with real reviews on Trustpilot.

Get started
Arrow graphic pointing up and to the right, representing potential business growth.

Help millions make the right choice

Share your experience on Trustpilot, where reviews make a difference.

We’re Trustpilot

We’re a review platform that’s open to everyone. Our vision is to become the universal symbol of trust — by empowering people to shop with confidence, and helping companies improve.

What we do

Our new Trust Report has landed!

Find out which actions we’ve taken to protect you and promote trust on our platform.

Take a look

Recent reviews

Brittany Masters

Brittany Masters

Rated 1 out of 5 stars

⭐ 1/5 — AVOID LYCA MOBILE. CHEAP PLANS, EXPENSIVE HEADACHES. If I could give this company zero stars, I would. I purchased a Lyca Mobile SIM while travelling overseas, attracted by their affordable prepaid plans. Unfortunately, what initially seemed like a convenient and inexpensive option has turned into an absolute nightmare. Since returning to Australia, I’ve continued to be charged for a service I no longer use, despite no longer possessing the SIM card. I have now spent an entire MONTH chasing this company to cancel my subscription and stop taking money from my account. Despite repeatedly explaining that I no longer have access to the SIM card, and therefore cannot receive the verification messages required to access my account, their customer service team has demonstrated an astonishing inability to comprehend this very simple issue. After a month of correspondence, their latest response? Instructions telling me to log into my account and disable automatic renewal. Brilliant. Absolutely groundbreaking customer service. Except, as I have explained REPEATEDLY, I CANNOT ACCESS MY ACCOUNT WITHOUT THE SIM CARD. To make matters even more ridiculous, they’ve requested the SIM card’s serial number (ICCID) to verify my account. The same SIM card I’ve repeatedly explained I no longer possess. At this point, I genuinely question whether anyone at Lyca Mobile actually reads customer complaints before responding. And just when I thought their customer service couldn’t get any worse, one of their responses was sent to me in Ukrainian. Yes, Ukrainian. Despite every single one of my emails being written in English. The level of incompetence is almost impressive. Their latest response also conveniently informed me that their prepaid bundles are set to automatically renew by default. So, while signing up and handing over your payment details is incredibly straightforward, attempting to stop those payments once you’ve returned home is apparently an entirely different story. They have also advised that refunds are generally unavailable for bundles that have already been used or expired. So not only am I struggling to cancel a service I no longer use, but I’m also being warned that I may not be entitled to recover the money they’ve continued charging me while I’ve been trying to resolve the issue. Here’s a thought: perhaps if your cancellation process actually worked for customers who no longer possess their SIM cards, they wouldn’t be stuck paying for services they no longer need. I’ve now resorted to cancelling my bank card to prevent further payments because, after an entire month, I have lost confidence in this company’s ability to resolve something so basic. ⚠️ A SERIOUS WARNING TO INTERNATIONAL TRAVELLERS: If you choose Lyca Mobile because their plans are cheaper, I strongly recommend DISABLING AUTOMATIC RENEWAL IMMEDIATELY, they enable this setting automatically. According to their own customer service team, bundles automatically renew by default unless you actively disable the feature. If you’re travelling internationally and intend to use their SIM temporarily, be extremely cautious. Once you’ve returned home and no longer have access to the SIM, you may find yourself in the same ridiculous situation I’m in: unable to access your account, unable to cancel your subscription through the app and stuck chasing a customer service team that repeatedly provides instructions you’ve already explained you cannot follow. The irony of a telecommunications company being so spectacularly incapable of communicating is not lost on me. A month of chasing, repeated explanations, irrelevant instructions, a response in Ukrainian and absolutely no meaningful resolution. Their customer service has been nothing short of appalling. Lyca Mobile has made it incredibly easy to take my money and unnecessarily difficult to stop. Save yourself the frustration and choose another provider. A cheap SIM card is not a bargain when cancelling it becomes a month-long battle. Absolutely disgraceful. Never again.

angie marks

angie marks

Rated 1 out of 5 stars

purchased a puppy from Todd on 10/24/26 in the evening. Approximately 65 hours after bringing him home, he was diagnosed with pneumonia. Later that week, PCR testing confirmed canine distemper virus and canine adenovirus type 2 (CAV-2). His paw pads had a thickened, leathery appearance consistent with what is described in dogs affected by distemper. I have photographs documenting the appearance of his paw pads. Todd had the nerve to tell me that he did not know if the dog got sick during the 65 hours he was in my possession, so he wasn't responsible for any of the $12,000 worth of veterinary bills. My understanding of California's Puppy Lemon Law is that there are specific protections for buyers, including reimbursement of veterinary expenses up to the purchase price under certain circumstances. I will say that Todd refunded me the money for the puppy. I had to return the puppy, and my heart is broken. The almost 2 weeks of watching this puppy suffer, multiple days in an oxygen crate at the emergency vet, rapid breathing, having to keep a puppy quiet and not able to play just about ripped my heart out. Not to mention the time off work needed to provide constant care on the days when he wasnt in the er.... Again, heartbreaking. This poor puppy. What makes this even more heartbreaking is understanding the long-term consequences of canine distemper. Dogs that survive can still suffer permanent neurological damage, including muscle twitching, seizures, impaired coordination, weakness, and even paralysis. Neurological symptoms can develop weeks or months after the initial illness. Distemper can also cause permanent damage to developing teeth and thickening of the paw pads and nose. Not every dog develops these complications, but the risks are very real. Look up the incubation period of distemper in dogs and make your own decision as to whether or not this puppy was infected before he came home with me. A pneumonia diagnosis approximately 65 hours after purchase, followed by PCR-confirmed canine distemper and canine adenovirus type 2, raises serious questions about when the infection occurred. I would also encourage anyone considering purchasing a puppy from Todd Howard to look him up through a Yahoo search, not just rely on the Google and Yelp reviews. I sure wish I had done this. Look beyond the positive reviews. You will find older online consumer complaints and accounts from other buyers that paint a very different picture. Read them and make your own decision. Again, my heart is absolutely broken. I fell in love with this puppy, and having to return him because of this illness is something I will never forget. I would never want another family to go through what we have.