My 5 year old Dell laptop with its 8Gb of RAM was struggling with the demands of Win 11 and Task Manager showed over 80% memory usage. Reviewing Mr Memory's excellent website I quickly identified the... See more
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Review summary
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I needed to upgrade the 4GB of RAM on my aging ASUS laptop as the existing memory was running at 90%. The Mr Memory website directed me to the right RAM (I chose 16GB) for my device and it was del... See more
Company replied
The fact that they guaranteed that the correct memory would arrive. 2nd set i've purchased and both arrived promptly straight through the mailbox using second class mail so i didn't have to be there... See more
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I'm not particularly computer savvy, but I'm so glad I found Mr. Memory! They made what initially seemed like a very complicated process to me, of finding the right hardware, along with the right soft... See more
Company replied
Company details
- Computer and Accessories Store
- Cell Phone Accessory Store
- Computer Store
- Drives and Storage Service
- Electronic Parts Supplier
Written by the company
Mr Memory has been a trusted supplier of computer memory (RAM) and storage solutions since 1994. Based in the UK, we specialise in high-quality memory and SSD upgrades for laptops, desktops, servers, and gaming systems. Our expert team, based right here in the UK, is dedicated to providing exceptional customer service, both before and after your purchase. We continuously monitor our pricing to ensure you receive the best products at the most competitive prices. To make upgrading even easier, use our ScanMyPC app for Windows to quickly and safely identify your system, then shop for guaranteed compatible upgrades with confidence.
Contact info
D3 Yeoman Gate, Yeoman Way, BN13 3QZ, Worthing, United Kingdom
- 01903 692 214
- sales@mrmemory.co.uk
- www.mrmemory.co.uk
4.9
Excellent
60K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First Class all round!
I don't use Mr Memory frequently but have bought from them for many years when upgrading my (and extended friends and family's) various computers or replacing hard drives. I have never had cause to contact them outside of the normal process because a) everything has always been spot on and b) I haven't been a numpty before and ordered the wrong thing! So the most recent transaction with them has been a wholly enjoyable experience and totally different from any other contact I have had with any other company.
I ordered PC memory, when I should have ordered laptop memory -totally my fault! - and upon completing the returns details (which is all free post by the way!) I received an email from a wonderful person named Zoe, who happens to be Head of Operations, within 30 minutes giving me a return reference and asking what I wanted to exchange it for (the return request was for replacement not refund).
I replied with my brain fart issue and stated the laptop memory needed.
I received a very fast reply stating the laptop memory will not be in stock until the following Monday.
I then - being the awkward customer I am - asked if it could be posted to a different address as I was on a bit of a time crunch. Zoe replied saying it wouldn't be a problem. I then asked how I could pay the (very small amount) difference..... and she replied saying that they wouldn't charge any more than I had already paid!
If anyone out there doesn't agree about the absolute first class customer focus and service after hearing all my issues and stupidity that Zoe dealt with....I have no words!
Thank you Zoe and Mr Memory, I am very glad I purchase hardware from you and will continue to do so!
April 24, 2026
Unprompted review
Reply from Mr Memory
Date of reply: Monday 27th April 2026 - 08:24am
Thank you for the 5 ☆ review Helen!
You're so welcome, I am so glad I was able to help you.
This is what we take pride in, our customer service. Always here to help!
Behind every review is an experience that matters to us!
We have been collecting customer reviews on Trustpilot for the last 13 years, we are now also collecting reviews on Google!
Zoe Skippen - Head of Operations (14th Year at Mr Memory)
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Reply from Mr Memory
Date of reply: Thursday 23rd April 2026 - 08:34am
Thank you for the 5 ☆ review Tommy!
We really appreciate you recommending us!
Behind every review is an experience that matters to us!
We have been collecting customer reviews on Trustpilot for the last 13 years, we are now also collecting reviews on Google!
Zoe Skippen - Head of Operations (14th Year at Mr Memory)
I needed to upgrade the 4GB of RAM on…
I needed to upgrade the 4GB of RAM on my aging ASUS laptop as the existing memory was running at 90%.
The Mr Memory website directed me to the right RAM (I chose 16GB) for my device and it was delivered the following morning and was quick and easy to insert, even for a complete novice.
Really helpful website and amazing service.
Would highly recommend!
April 21, 2026
Unprompted review
Reply from Mr Memory
Date of reply: Wednesday 22nd April 2026 - 08:46am
Thank you for the 5 ☆ review Cathy!
I am so pleased that our website helped you get the upgrade you needed. Thank you for the recommendation!
Behind every review is an experience that matters to us!
We have been collecting customer reviews on Trustpilot for the last 13 years, we are now also collecting reviews on Google!
Zoe Skippen - Head of Operations (14th Year at Mr Memory)
Truly prompt service
March 29, 2026
Reply from Mr Memory
Date of reply: Monday 30th March 2026 - 08:27am
Thank you for the 5 ☆ review!
I am glad you enjoyed our service.
Behind every review is an experience that matters to us!
We have been collecting customer reviews on Trustpilot for the last 13 years, we are now also collecting reviews on Google!
Zoe Skippen - Head of Operations (14th Year at Mr Memory)
Some doubt as to whether my laptop had…
Some doubt as to whether my laptop had 1 or two ram connections
March 24, 2026
Reply from Mr Memory
Date of reply: Wednesday 25th March 2026 - 08:16am
Thank you for the 4 ☆ review Henri!
We always advise our customers to open up their machines before purchasing to double check how many slots or what they have installed as some models have different variations.
Behind every review is an experience that matters to us!
We have been collecting customer reviews on Trustpilot for the last 13 years, we are now also collecting reviews on Google!
Zoe Skippen - Head of Operations (14th Year at Mr Memory)
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Always buy my memory from Mr Memory
March 22, 2026
Reply from Mr Memory
Date of reply: Monday 23rd March 2026 - 08:41am
Thank you for the 5 ☆ review Brian!
I am so glad that you always buy from us so thank you for being a loyal customer.
Behind every review is an experience that matters to us!
We have been collecting customer reviews on Trustpilot for the last 13 years, we are now also collecting reviews on Google!
Zoe Skippen - Head of Operations (14th Year at Mr Memory)
Great overall package/service
Prompt delivery, well packaged, instructions for noobs. great overall package. gave new life to my old Linux laptop.
March 15, 2026
Reply from Mr Memory
Date of reply: Monday 16th March 2026 - 08:57am
Thank you for the 5 ☆ review John!
I am pleased to hear that the memory arrived quickly.
Enjoy the new lease of life your machine has!
Behind every review is an experience that matters to us!
We have been collecting customer reviews on Trustpilot for the last 13 years, we are now also collecting reviews on Google!
Zoe Skippen - Head of Operations (14th Year at Mr Memory)
Easy to order online
Easy to order online, the right part highlighted for what I needed for my computer and fully explained, excellent service and quick delivery, thank you to all the team
March 14, 2026
Reply from Mr Memory
Date of reply: Monday 16th March 2026 - 08:56am
Thank you for the 5 ☆ review!
Great to hear that you found it easy to order online.
Enjoy your new upgrade!
Behind every review is an experience that matters to us!
We have been collecting customer reviews on Trustpilot for the last 13 years, we are now also collecting reviews on Google!
Zoe Skippen - Head of Operations (14th Year at Mr Memory)
Great SSD at a great price
Had the SSD that I needed for my laptop and the price was highly competitive too. It arrived on time and it was packaged well to protect it in transit.
I fitted it myself with no problems and it worked fine. Would definitely order from Mr Memory again.
March 14, 2026
Reply from Mr Memory
Date of reply: Monday 16th March 2026 - 08:56am
Thank you for the 5 ☆ review Marcia!
Great to hear that the memory arrived on time and is working well.
Behind every review is an experience that matters to us!
We have been collecting customer reviews on Trustpilot for the last 13 years, we are now also collecting reviews on Google!
Zoe Skippen - Head of Operations (14th Year at Mr Memory)
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Reply from Mr Memory
Date of reply: Friday 6th March 2026 - 12:26pm
Thank you for the 5 ☆ review Terry!
I am pleased that you enjoyed our service and that we were able to get the right upgrade for you.
Behind every review is an experience that matters to us!
We have been collecting customer reviews on Trustpilot for the last 13 years, we are now also collecting reviews on Google!
Zoe Skippen - Head of Operations (14th Year at Mr Memory)
I needed to upgrade the memory on my Mac
When I needed to upgrade the memory on my Mac I looked around on various websites and found that Mr Memory gave clear, simple advice on the correct RAM to buy. Ordering was very simple and delivery too. only a couple of days. Excellent service throughout and my Mac now works like new.
February 28, 2026
Reply from Mr Memory
Date of reply: Monday 2nd March 2026 - 08:29am
Thank you for the 5 ☆ review Anthony!
Great to hear that you found our ordering process simple and that the delivery was quick.
Enjoy the upgrade!
Behind every review is an experience that matters to us!
We have been collecting customer reviews on Trustpilot for the last 13 years, we are now also collecting reviews on Google!
Zoe Skippen - Head of Operations (14th Year at Mr Memory)
Wonderful service, brilliant website
My 5 year old Dell laptop with its 8Gb of RAM was struggling with the demands of Win 11 and Task Manager showed over 80% memory usage. Reviewing Mr Memory's excellent website I quickly identified the relevant RAM upgrade; they arrived the next day and now the Dell has two 16Gb RAM modules swiftly powering it along. Obviously it is fairly expensive but a lot cheaper than a new laptop. Wonderful service, a benchmark for on-line companies. Many thanks.
February 24, 2026
Unprompted review
Reply from Mr Memory
Date of reply: Wednesday 25th February 2026 - 16:09pm
Thank you for the 5 ☆ review
Thank you for the kind words. I'm glad these arrived quickly & the upgrade was successful.
Behind every review is an experience that matters to us!
We have been collecting customer reviews on Trustpilot for the last 13 years, we are now also collecting reviews on Google!
Kevin Payne - Chief Commercial Officer (14th Year at Mr Memory)
Reply from Mr Memory
Date of reply: Tuesday 24th February 2026 - 08:17am
Thank you for the 5 ☆ review Peter!
I am so pleased we could help with your upgrade.
Behind every review is an experience that matters to us!
We have been collecting customer reviews on Trustpilot for the last 13 years, we are now also collecting reviews on Google!
Zoe Skippen - Head of Operations (14th Year at Mr Memory)
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Reply from Mr Memory
Date of reply: Monday 23rd February 2026 - 08:33am
Thank you for the 5 ☆ review Tom!
Glad to hear we could help and that you liked the price of our products.
Behind every review is an experience that matters to us!
We have been collecting customer reviews on Trustpilot for the last 13 years, we are now also collecting reviews on Google!
Zoe Skippen - Head of Operations (13th Year at Mr Memory)
I'm not particularly computer savvy...
I'm not particularly computer savvy, but I'm so glad I found Mr. Memory! They made what initially seemed like a very complicated process to me, of finding the right hardware, along with the right software very simple indeed. Even not being the most Techie person, the guides and instructions provided with my purchase made the whole thing really easy to do. Delivery was exceptionally quick, so I was back up and running in no time at all.
February 18, 2026
Reply from Mr Memory
Date of reply: Friday 20th February 2026 - 08:22am
Thank you for the 5 ☆ review Jo!
I am so glad that we were able to help you with your upgrade.
Great to hear that the delivery was really quick too!
Enjoy the upgrade!
Behind every review is an experience that matters to us!
We have been collecting customer reviews on Trustpilot for the last 13 years, we are now also collecting reviews on Google!
Zoe Skippen - Head of Operations (13th Year at Mr Memory)
excellent service
excellent, very flexible with returns and refunds, very fast as well. My order was suitable for my laptop according to their website, but only had 1 RAM slot when I opened it up, very unusual. It was no problem for them to send me a single 16Gb in exchange for my 2 x 8GB. Unfortunately that 16Gb RAM didn't work, so they very quickly sent me another one and processed the refund. Excellent service, many thanks.
January 22, 2026
Unprompted review
Reply from Mr Memory
Date of reply: Wednesday 11th February 2026 - 08:25am
Thank you for the 5 ☆ review Paul!
Great to hear that we got your memory upgrade up & running in the end.
I am glad you enjoyed our service.
Behind every review is an experience that matters to us!
We have been collecting customer reviews on Trustpilot for the last 13 years, we are now also collecting reviews on Google!
Zoe Skippen - Head of Operations (13th Year at Mr Memory)
Excellent service
Excellent service
Helpful advice on website and quick delivery for zero shipping cost (Royal Mail 2nd)
February 9, 2026
Unprompted review
Reply from Mr Memory
Date of reply: Tuesday 10th February 2026 - 08:20am
Thank you for the 5 ☆ review!
Great to hear that the delivery was quick!
Behind every review is an experience that matters to us!
We have been collecting customer reviews on Trustpilot for the last 13 years, we are now also collecting reviews on Google!
Zoe Skippen - Head of Operations (13th Year at Mr Memory)
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Reply from Mr Memory
Date of reply: Friday 6 February 2026 - 08:29am
Thank you for the 5 ☆ review Simon!
Great to hear that the memory worked well.
Behind every review is an experience that matters to us!
We have been collecting customer reviews on Trustpilot for the last 13 years, we are now also collecting reviews on Google!
Zoe Skippen - Head of Operations (13th Year at Mr Memory)
Needed to update an older Imac
Needed to update an older Imac, phoned and team confirmed that I had ordered the correct items. They also told me about something that I didnt' know which was that you could run the imac from the option command R and get the up to date os from Apple directly. So didnt need to create a bootable disk or anything.
January 20, 2026
Unprompted review
Reply from Mr Memory
Date of reply: Monday 26th January 2026 - 12:20pm
Thank you for the 5 ☆ review!
I'm glad our team helped you over the phone and gave you some very helpful advice & saved you some time!
Behind every review is an experience that matters to us!
We have been collecting customer reviews on Trustpilot for the last 13 years, we are now also collecting reviews on Google!
Kevin Payne - Chief Commercial Officer (13th Year at Mr Memory)
I am very impressed by the very high…
I am very impressed by the very high level of customer service provided Mr. Memory. It was very easy to identify the correct additional memory I needed for my IMAC. The order was processed effortlessly, and the delivery was made within twenty-four hours. The memory sticks work perfectly
January 14, 2026
Reply from Mr Memory
Date of reply: Monday 26th January 2026 - 12:18pm
Thank you for the 5 ☆ review!
We do try to go above and beyond and provide exceptional service for every customer!
We are glad your IMAC has been upgraded!
Behind every review is an experience that matters to us!
We have been collecting customer reviews on Trustpilot for the last 13 years, we are now also collecting reviews on Google!
Kevin Payne - Chief Commercial Officer (13th Year at Mr Memory)
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