My 2nd purchase , product is exactly as advertised. The duration of the order & its actual delivery date could have been a little better. I’m the primary cook / chef / Man Slave for family get togethe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
sent a response after reading an email I received from company owner re: why/how he started the company. Within minutes received a response from customer service thanking me for my comments. Boug... See more
Company replied
Truly extraordinarily remarkable marketing!! If I were a bit more gullible I may have bought your entire line. I'm 69 years old and have survived this long on toxic cookware. I appreciate the fry pan... See more
Company replied
Fast delivery high quality titanium pots pans with lids. So nice to finally have a lid for each pan. Titanium utinsels and cutting boards. This entire set looks like it will last a lifetime. Highly re... See more
Company replied
Company details
Written by the company
Plateful creates modern kitchen and dining essentials that blend elegance with ease. Designed for hosts who value both style and function, our products make mealtime feel warm, intentional, and beautifully simple, turning everyday gatherings into lasting memories.
Contact info
750 Lexington Ave, 10022, New York, United States
- hello@plateful.co
- plateful.co
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing product and amazing people in who stand by their product, even on a weekend!
Plateful does at least two things amazing!
It makes a absolutely wonderful product(s)
and
If there is any issue with the purchase they waste no time in resonding to each and every issue.
I have recently purchased their product and it is
amazing and so are the folks selling it!
October 17, 2026
Cooking for life
Great presentation, customer service, product is really wonderful
October 17, 2026
Unprompted review
Easy steps quick ordering
October 17, 2026
Unprompted review
This company is great and absolutely…
This company is great and absolutely takes care of their customers.
October 17, 2026
I love the small appliance
I love the small appliance. It makes it so easy to store. The bags seem a little pricey but maybe no loss of food will make the difference.
October 17, 2026
Unprompted review
Very long marketing videos
October 17, 2026
Unprompted review
Reply from Plateful
Hello Gail,
Thank you for your review, and for the four stars. We appreciate you sharing your hope for continued good products, and that is exactly what our team works toward with every order. If anything about your order ever falls short of that, please let us know and the team will be in touch to help. We hope your cookware serves you well for many meals to come.
Warm regards
Samuel from Plateul
Reply from Plateful
Hello James,
Thank you for your review. We're glad you found the experience good and not confusing, because keeping things simple and clear matters a lot to us. We hope your order serves you well in the kitchen, and if any questions come up along the way, our team will be glad to help. Happy cooking!
Warm regards
Samuel from Plateul
Lots of information is good
Lots of information is good. Too much repeating.
October 16, 2026
Unprompted review
Reply from Plateful
Hello Edie,
Thank you for your review. We're sorry the information felt repetitive. That is helpful feedback, and we've shared it with the team so they can look at where we repeat ourselves. That said, we hope you will enjoy our products and we remain at your disposal in case you need any assistance. Thank you again for the review
Kind regards
Samuel from Plateful
Prep different meals…
I like to prep food for the week & like the fact that I can make different meal preps & store them safely to use them at a later time. This way I can have free time to do other things & not worry about cooking all the time!
October 16, 2026
Unprompted review
Reply from Plateful
Hello Donna,
Thank you for your review. We love hearing that our products help to store food safely, plan your week ahead and manage your time for the week more efficiently. Thanks for choosing us, and don't hesitate to contact us in case you need any assistance.
Warm regards,
Samuel from Plateful
Good product a little pricier but worth…
Good product a little pricier but worth it.
October 16, 2026
Unprompted review
Reply from Plateful
Hello Christine,
Thank you for your review. We are sure you will appreciate the quality of our products. If any questions come up as you cook with it, we'll be glad to help. Happy cooking!
Warm regards,
Samuel from Plateful
Healthy products.
They give a chance to buy more healthy products from the same company.
October 16, 2026
Unprompted review
Reply from Plateful
Hello Carlos,
Thank you for your review. We're glad you appreciate our overall products offer. It means a lot that you chose to shop with us, and we hope your order becomes a regular part of your kitchen. If any questions come up along the way, our team will be glad to help.
Warm regards,
Samuel from Plateful
Always manage your money so you can afford to take care of your health
I have not used product yet. And will leave review once I have broken in set
October 16, 2026
Unprompted review
Reply from Plateful
Hello Stephanie,
Thank you for your review. We appreciate you letting us know you haven't used your set yet. We are sure you will appreciate our products once you start using them. If you need any assistance don't hesitate to contact us, we are here to help.
Warm regards
Samuel from Plateful
My customer service representative was…
My customer service representative was extremely timely and helpful in solving my problem.
But I haven’t been advised of any shipping information on my existing order?
October 10, 2026
Reply from Plateful
Hello Jeannie,
Thank you for your review. We're glad your customer service representative was helpful in solving your problem. We're sorry, though, that you haven't yet been advised of any shipping information on your existing order.
Our team will look into your order and be in touch with you directly about where it stands. Thank you for your patience while we check on this for you.
Warm regards,
Samuel from Plateful
A great support team
I had a small problem with my order and you waisted no time making it right.
October 16, 2026
Reply from Plateful
Hello Floydine,
Thank you for your review! We’re so glad our support team was able to help. We put a lot of care into making every customer feel looked after, so it means a lot to hear it came through.
If anything else about your order needs attention, just reach out and the team will be in touch to look into it.
Warm regards,
Samuel from Plateful
Beautiful Cookware & Exceptional Customer Service
I just received my Plateful cookware, and it’s beautiful! I’ve not cooked with it, yet, but can’t wait to! I’ve had to reach out to them, a few times: about my order, about postponing the shipping date (I was going out of town for a while), and again with a question about the curing process, and they’re customer service is some of the best I’ve ever experienced! I highly recommend the company, and I’m sure I’ll be recommending the cookware, too, once I get to use it!
October 16, 2026
Reply from Plateful
Hello Kimberly,
Thank you for the review. We're so glad your Titanium Pro Pan arrived and that you appreciate it. It means a lot to hear that our team was helpful each time you reached out, whether it was about your order, postponing the shipping date while you were out of town, or your question about the curing process. That's exactly the kind of assistance we want to offer.
We hope you enjoy your first meal with it, and if any other questions come up, our team will be glad to help. Happy cooking!
Warm regards,
Samuel from Plateful
I like the way your products were laid…
I like the way your products were laid out. For me it was very quick and and easy to decide what I needed.
October 10, 2026
Unprompted review
Reply from Plateful
Hello Gary,
We’re glad the way our products were laid out helped you decide quickly and easily. Thank you for letting us know!
Warm regards,
Giovanna from Plateful
I bought 4 12" pans on separate…
I bought 4 12" pans on separate occasions to give as Christmas presents. I couldn't afford whole sets for each, yet I had to hear all presentations with little time to spare. That's my only concern; otherwise it was all excellent.
October 15, 2026
Unprompted review
Reply from Plateful
Hello Rodney,
Thank you for the review, and for choosing our 12" Titanium Pro Pan as a Christmas present four times over. We hear your concern about having to sit through all the presentations, and we have passed that feedback to the team. We are glad everything else was excellent, and we hope you will enjoy our products.
Warm regards,
Samuel from Plateful
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.