KeepSolid Reviews 

I bought the Lifetime plan years ago. The features I paid for were killswitch, choosing my own protocol, split tunneling, streaming servers and P2P. After a recent app update most of that is locked behind "Loyalty Plus". The app now nags me with an upgrade popup asking for $39.99 a year, for things that were already part of my purchase.

Support told me the base VPN still works. That isn't what I bought. A VPN with the torrent servers and protocol options removed is a different product, and I paid up front for the original one. Changing the terms after taking my money is not a loyalty reward.

If you're thinking of buying a "lifetime" deal from these guys, don't. It lasts only until they decide they'd like more money from you.

One star, because I can't give zero.

My "Lifetime" subscription was suddenly paywalled to access basic features like streaming and p2p downloads. They put a block on their servers with a note that I need to pay a "loyalty plus" subscription now. This company advertised for YEARS that their lifetime sub meant access to all VPN features forever.

If we can't trust them to not breach agreements then we cant trust them to encrypt our data.

SCAMMY BUSINESS PRACTICES! I paid for a LIFETIME VPN subscription, but KeepSolid removed the streaming servers I paid for and now demands MORE MONEY to use them! They admitted this in writing but refused to restore access or refund me. Apparently, “lifetime” means they can take away features whenever they want. DON'T TRUST THIS COMPANY!

RESPONSE: “This is our final position on the matter.” You morons are removing basic services. Having a VPN that has a single p2p-capable server is not a $40 a year premium. You’re insane. You deserve the backlash and you’ll hear from the AG and FTC. You’ll lose much more than the money I paid.

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I purchased a lifetime subscription to KeepSolid VPN Unlimited in 2021 for a multi-year cost, specifically to use its 2-3 torrent/P2P servers.

For five years, the service worked as advertised. Then, without my agreement, KeepSolid removed access to the very feature I purchased the subscription to use.

Their solution? Pay another $40 EVERY YEAR to regain access to a feature that was already included in my lifetime purchase.

When I contacted customer service, they explained that torrent servers had been moved to a new premium tier and that their terms allowed them to change features whenever they wanted.

I requested that they either honor my original lifetime purchase by restoring access or refund my money.

Their response? The decision was intentional, their position was unchanged, and they would offer no resolution.

Think about that. A company sells you lifetime access to a service, collects your money, then removes an existing feature and tells you to start paying annually to use it again.

They argue that my lifetime VPN subscription is still technically active. That’s meaningless to me when they’ve removed the only functionality I purchased it for.

I consider this a bait-and-switch, and I have lost trust in KeepSolid as a company.

**My advice: Avoid KeepSolid’s lifetime subscriptions. If they can remove an existing feature from my plan and charge me again for it, what prevents them from doing the same to you?**

Lifetime is supposed to be lifetime you dont get to change terms after a time and then pay wall the very p2p vpn service you bought for lifetime usage for..... talk about a scam artist way of doing buissness.

Zero trust worthless bordering criminal.

Lifetime subscriber and paid for my service over 5 years now. Have had no issues until realizing this past month they decided to change the terms of the contract and put everything I paid for behind a secondary paywall. I’ve already paid for these services but now they won’t let me use them any longer. Seems illegal, or should be illegal. Going to pay another company instead since keepsolid will never get another penny from me. What an awful company.

I bought my lifetime plan with the understanding that it was exactly what was advertised. A lifetime plan. That it is now blocked by a pay wall proves why you can't trust this company.

They suddenly moved half the features behind a "loyalty plus" paywall without warning. So much for lifetime purchase.

I bought a lifetime subscription a while back. KeepSolid has suddenly changed the terms of that subscription, putting previously included features behind a new paywall. That is bad faith. That is a bait and switch.

This company are untrustworthy rip-off merchants that you should avoid like the plague. They have stolen money from everyone that paid for a lifetime membership. If they will do this they can be expected to try sell your browsing history and any other information that they hold on you.

they are illegally screwing over their lifetime members with a bait-and-switch new "premium" membership by paywalling features offered at the time of purchase. We are waiting for a lawyer to pickup class action on this and will certainly participate. See you at the court KeepSolid!

I have been with VPN Unlimited from the beginning, these past few weeks the vpn was not been working correctly. I paid for Lifetime. Now they want me to pay yearly. The service is really terrible now. Be careful what you sign up for, horrible service without any warning. Stay away from the con artist company Keep Solid. Zero stars…………EDIT, the VPN does not work and they do not honor the lifetime plan that I purchased when they were struggling to become a company. Now for $39 a year they want me to upgrade to a vpn that does not work.

Stay away! KeepSolid broke their promise.

Basic functions that I previously paid for are now locked behind a paywall called "Loyalty Plus".

Like many others, I paid for a Lifetime license of VPN Unlimited, with basic functions such as Killswitch, ability to change protocols and use Streaming services.

With a recent update, all of those functions now require an additional subscription.

I have recommended VPN Unlimited to people earlier, which I now deeply regret.

KeepSolid has become somthing that they used to protect me against. A company with zero trust!

Edit:
In reply to KeepSolid, I'm happy that some core functions are still intact.

But...

I don't agree on the removal of the "Kill Switch" feature and the ability to select which protocol to use for the VPN.

Those functions should belong to the core package in my opinion.

Until that is fixed, KeepSolid might just as well rename the service to "VPN Limited".

I find Proton VPN or Mullvad VPN to be better services, since KeepSolid lost all my trust.

Especially Proton VPN is a better choice even in their free tier.

Do not trust KeepSolid they do not honor their promises and commitments. I purchased a lifetime VPN unlimited subscription only to have the company paywall the most important features that were clearly part of the core functionality.

Comment on response: Claiming standard feature are now advanced features that need more money to access is a dishonest statement. Nobody would ever buy a lifetime subscription for VPN unlimited without the features in question.

Calling the new rug pull, where core features (Streaming, Torrents, anything other basic VPN service) are now under a paywall for Lifetime members, "Loyalty Plus" is an insult. Paid customer since 2017, bought "lifetime" in 2023, got a whole 3 years of that "lifetime" usage. How's that for Loyalty?
Even before this change, the services offered were slowly degrading in quality. I _ALMOST_ gave into fear and paid them again to see if my time and money could be salvaged. Went against that fear, found another provider, and realized that most of the woes were because they kneecapped their own product prior to asking for more money.
Lesson learned? There's too much competition in the VPN space to put up with a poor product from a greedy company.

Like a lot of people here, I purchased the Lifetime Subscription only to have features that I've accessed for years disappear behind a complete BS loyalty program adding a new subscription fee!!! Don't sell lifetime subscriptions if you're not going to honour them. SHAME KEEPSOLID SHAME.

Extremely disappointing. KeepSolid has significantly undermined my trust in the company through its treatment of lifetime VPN Unlimited customers.

I purchased a lifetime subscription and subsequently spent another $149.97 USD on 15 additional lifetime device slots. I didn't even need that much capacity; I made the purchase because I wanted extra headroom and genuinely wanted to support the company long-term.

Now, features that were previously available to lifetime customers, including protocol selection, split tunneling, and P2P servers, have been moved behind a recurring subscription. Essentially, I'm being asked to pay again to regain functionality I already had.

I've contacted support to request a refund for the additional slots, explaining why these changes have materially diminished the value of my purchase. My initial email on September 30 went unanswered. After KeepSolid responded to my Google Play review and directed me to contact them again, I sent a further email on October 26. I'm still waiting for a response.

Taking features away is bad enough. Directing an unhappy customer to contact support and then failing to respond is even worse.

The entire point of a lifetime subscription is to invest in a service for the long term. If features can be removed and placed behind recurring paywalls whenever the company decides, what confidence should customers have in the value of their purchases?

Frankly, there are free VPN services that offer a better experience than what I'm getting from a service I've already paid for. The fact that I've spent additional money to support KeepSolid, only to have the value of my purchase undermined and my subsequent complaints ignored, makes this particularly infuriating.

I am seeking either restoration of the functionality previously available to lifetime customers or a full refund of the $149.97 USD I spent on the additional lifetime slots.

This isn't how you build customer loyalty. It's how you destroy it.

I would strongly caution anyone considering a KeepSolid product. Based on my experience, I can no longer recommend this company with any confidence.

Purchased a costly lifetime plan with advertised access to manual selection of VPN protocols.
After recent updates they walled me off these protocols and now support redirects me to their new pricing plans to regain access.

They Paywalled Basic Features For Lifetime Users that are literally in the "features" description of this store as "features" and they are now gone.

Been using since 2014/2015, sprung for the lifetime in 2018 because I wanted to support the company, and they rug pull the entire point of this service while trying to gaslight and handwave all the complaints away, and while providing consistently worsening service over the years. Thanks for nothing.

Broken promises for lifetime subscribers:

Bought a lifetime subscription, then key features were moved behind an extra paywall. Changing the value of a "lifetime" product after customers have paid destroys trust. Very disappointing experience and not a company I can recommend.