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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast international delivery service and the exceptionally soft fabric quality of the shirts and hoodies. Consumers also appreciate the remarkably helpful customer support team and the unique, fun designs that consistently bring many compliments. However, some people mentioned frustrating issues with sizing consistency and poor quality fabric that can shrink after washing. A few reviewers also experienced significant difficulties reaching customer support or received incorrect orders that did not match expectations. Some buyers additionally noted that certain prints looked cheap or faded quickly over time.

What people talk about most

Product

Customers expressed great satisfaction with the product quality and design, highlighting the soft and... See more

Quality

Consumers find quality to be positive, highlighting durable fabrics and comfortable fits. Many reviewers... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising quick shipping times and prompt... See more

Order

Clients share ambiguous opinions on order, with many reviewers praising the fast shipping, easy process, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising fast communication, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

100 % correct purchase. Item arrived as described. As there was a small delay caused by transport company Frased customer service jumped in directly. I got a fast solution. Thanks to Helena who direc... See more

Rated 5 out of 5 stars

I orderered a t-shirt from Frased which I was really excited for! However, when it said it had been received, Australian Post had managed to deliver it to the wrong address. Without knowing where it a... See more

Rated 5 out of 5 stars

Absolutely brilliant customer service! I accidentally ordered the wrong size - didn’t realise until it arrived. They were so understanding & made a re-order so easy! Great designs, great quality - wil... See more

Rated 5 out of 5 stars

I bought two T-shirts from Frased – a navy blue one with a white print in size Medium, and a white one with a green print in size Large. I’m very happy with both. The quality of the fabric and th... See more


4.3

Excellent

TrustScore 4.5 out of 5

97 reviews

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No history of asking for reviews

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4.3

All reviews

(97)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Scam company - Low quality - Avoid!

Scam company. AVOID. Don't be fooled by their social media.
Ordered 2 T shirts. Awful quality.
See through and very light, not as advertised.
Just a low quality white t shirt with print on the back for the price is ridiculous.

September 29, 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love this brand

I absolutely love this brand! The quality is amazing, everything fits so nicely, and the pieces are both comfortable and stylish. You can really tell that a lot of thought has gone into the designs and materials. I’ve already worn my pieces so many times and will definitely be ordering again!

September 28, 2026
Unprompted review
Rated 5 out of 5 stars

Lost parcel, but great customer service

I orderered a t-shirt from Frased which I was really excited for! However, when it said it had been received, Australian Post had managed to deliver it to the wrong address. Without knowing where it actually ended up, I was not able to to get my package. I sent an email to the Frased team explaining the situation, and lovely Helena responded quickly to get to the bottom of the situation. They ended up sending a new parcel with the same t-shirt, and I got really happy with how quickly they solved the situation. Thanks again to Helena for helping med through this process :D

September 24, 2026
Unprompted review
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Rated 1 out of 5 stars

T-shirts of mediocre quality

T-shirts of mediocre quality. On several occasions, returns have not been received by FRASED after dispatch. Furthermore, there is no option to receive a refund of the purchase price; the only option available is a store credit.

Returns are sent back, whilst the postage costs (at the customer’s expense) are very high because the parcel has to be sent to Poland.

September 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Great quality and fast delivery

I bought two T-shirts from Frased – a navy blue one with a white print in size Medium, and a white one with a green print in size Large.

I’m very happy with both. The quality of the fabric and the prints is excellent, and the navy blue colour is especially beautiful. Delivery was also surprisingly fast, even to Norway.

Very happy with my purchase and I would definitely buy from Frased again!

September 5, 2026
Unprompted review

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