Gaming referee uses dodo payment. I subscribed and am now unable to get it cancelled. I have tried numerous times by email and chat with no resolution. Update 1/20/26. I finally received communicat... See more
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Very Easy to get started for SaaS. Higher fees but okay to make the trade for simpler setup Cannot support Metered pricing with add-ons. Not modular enough to plug and paly different subscription... See more
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Working well so far. I’m able to add subscription products and receive payouts without issues. The support was great initially. However, the fees are quite high—transaction fees, payout fees, and taxe... See more
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The features are buggy. I was using their credit features and found a lot of bugs in it. I reported them via their Discord support channel and it took around 10 days of back to back conversati... See more
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Company details
- #327 of 347 best companies in Software Company
- #53 of 54 best companies in Payment Service
- #13 of 13 best companies in Tax Consultant
Written by the company
Monetisation Engine for AI-native and SaaS businesses, launch and scale globally with payments, billing, and compliance built in. With Dodo Payments, you can: - Go global instantly: Accept payments in 220+ countries with 30+ local and global methods. - Bill however you want: Subscriptions, usage-based, and one-time payments out of the box. - Stay compliant automatically: VAT, GST, and Sales - Tax handled across 220+ countries. - Ship faster: Deliver digital products and services instantly with built-in fulfilment. - Grow with clarity: Real-time analytics on MRR, ARR, churn, and retention.
Contact info
8 The Green, STE A, Kent, 19901, Dover, United States
- reviews@dodopayments.com
- dodopayments.com
3.1
Average
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 month
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Reply from Dodo Payments
Hi,
Slow support responses are not the experience we want for any merchant - we hear you.
Please write to us at support@dodopayments.com with your account details and we'll prioritize your case.
Team Dodo Payments
Approved, verified, then suspended before first payout
My account was fully approved and verified (Product, Identity, Bank), and Live Mode was enabled by their team. Customer payments were collected successfully, then the account was suspended before my first payout and funds were held for 120 days.
Despite repeated requests, I was not given a clear policy clause or a proper explanation. My public Discord escalation message was also deleted by their team. This felt like a poor and unfair process for an approved merchant.
May 26, 2026
Unprompted review
Reply from Dodo Payments
Hi,
Account approval does not guarantee indefinite access - compliance reviews are ongoing, and action can be taken at any point if issues are identified. When this happens, merchants are informed and provided with the relevant details before or at the time of any restriction. The 120-day hold is standard industry practice across payment platforms to account for dispute and chargeback exposure.
On the Discord message - we moderate our community channels in line with our community guidelines.
We're not able to address specifics without account details. Please write to us at support@dodopayments.com and we'll review your case.
Team Dodo Payments
Terrible customer treatment
Great tech as far as integration into the codebase, but no respect or consideration for their customers. By default they turn on automatic dispute resolution without even telling you about it and you automatically lose every dispute even if they're unsubstantiated. If you use this payment provider, make sure to TURN OFF VISA RDR, or you will be swindled by fake customers.
May 22, 2026
Unprompted review
Reply from Dodo Payments
Hi there,
We appreciate the feedback and are glad the integration experience worked well for you.
On Visa RDR - it's enabled by default and documented in our dispute management documentation. It auto-resolves qualifying low-value disputes before they escalate into formal chargebacks, which reduces fees and overhead for most merchants. It doesn't mean you automatically lose every dispute.
We're working on making these settings more prominent during onboarding so merchants can configure them upfront.
Team Dodo Payments
They review our website
They review our website, let us operate for one week, and then block us without any warning. The money gets locked for 120 days, and they don’t even guarantee they’ll release it afterward. It’s crazy, especially considering you work with Stripe and, according to them, our product is valid tbh
May 21, 2026
Unprompted review
Reply from Dodo Payments
Hi there,
This review omits the actual reason for termination.
Your account was not blocked without cause. Our compliance review identified serious violations including use of copyrighted content and adult/pornographic listings - categories prohibited under our policies and card-network rules. An official termination notice was sent on May 21st before further restrictions were applied.
The 120-day hold is standard industry practice for accounts terminated due to prohibited activity. It exists to cover disputes, chargebacks, and compliance exposure - not to arbitrarily withhold funds.
On Stripe: different processors have different review timelines and enforcement thresholds. Initial approval elsewhere does not override our compliance obligations.
Team Dodo Payments
Always not responding
Always not responding, very late replies, and a lot of customers complaining already
May 15, 2026
Unprompted review
Reply from Dodo Payments
Hi there,
We hear you — slow support responses are not the experience we aim to provide.
We're actively expanding our support capacity and improving response workflows to ensure merchants get timely, clear communication. Please write to us at support@dodopayments.com with your account details and we'll prioritize your case.
Team Dodo Payments
This is my final formal notice before…
This is my final formal notice before legal escalation. Your platform marked my withdrawal of $941.08 (Transaction ID: pyt_0Ne59VfuyZBloMWhrBIKL) as “sent” on May 4, 2026, yet I still have not received the funds or any legitimate banking proof confirming the transfer. My account successfully passed full verification, my business is legally operating under a registered LLC, and any unjustified holding of merchant funds or failure to provide transparent transfer evidence raises serious compliance and legal concerns. I am demanding immediately: * Official transfer proof (MT103 / Wire Receipt / Trace ID) * Full sending bank information * A clear explanation for the delay * The exact settlement timeline If this issue is not resolved immediately, I will proceed without further notice with: * Formal complaints to financial regulators and compliance authorities * Banking fraud and dispute escalation procedures * Legal action supported by transaction records, account history, and business documentation * Public exposure of this situation to warn other merchants and businesses I am fully prepared to escalate this matter through every available legal and financial channel until my funds are recovered in full.
May 4, 2026
Unprompted review
Reply from Dodo Payments
Hi,
We understand the legal framing, but this review omits critical context.
Your payout was not withheld without cause. Following a review of your transaction activity, we identified violations of our Merchant Acceptance Policy. As a result, your account was offboarded and the payout was cancelled. The funds are under a standard 120-day hold - a requirement under card network rules to account for dispute and chargeback exposure, which was already present on your account.
A registered LLC and completed verification do not exempt a merchant from ongoing compliance obligations. Account approval is not a guarantee of continued access if policy violations occur.
The hold is a documented, policy-driven process - not an arbitrary or improper action. Characterizing it as banking fraud or fund withholding is inaccurate and does not reflect the facts of your case.
Team Dodo Payments
I tried using Dodo Payments for my…
I tried using Dodo Payments for my small online store, and at first everything seemed fine. But after a few transactions, one payment got stuck “processing” for days. Customer support kept giving generic replies and never actually solved the issue. I ended up losing both the order and the customer.
April 20, 2026
Unprompted review
Reply from Dodo Payments
Hi,
We're sorry to hear about your experience. A delayed payment combined with unclear communication from our support team is not the level of service we aim to provide.
Payments can occasionally be delayed due to banking processes or compliance-related reviews, and we've been improving our escalation workflows so merchants get clear communication when a transaction needs additional review.
Please write to us at support@dodopayments.com with your transaction details and we'll look into what happened.
Team Dodo Payments
Very poor experience with Dodo Payments — payout confusion, compliance issues, and no proper support
I registered with Dodo Payments on January 20, 2026, and started using their platform to sell built-in digital templates. My business was not consulting; I was selling downloadable templates, and the files were clearly added through the Dodo Payments payment link so customers could automatically download them after payment.
On March 17, 2026, I received a payment of $1,995 under Payment ID pay_0NagvkjiYbeUnqOTD6RRW, but Dodo Payments later refunded it, saying there were compliance concerns on my account.
Again, on March 31, 2026, I received another $1,995 payment from a client for a downloadable template. Dodo Payments initially accepted the payment and processed the payout. On April 3, I received an email saying:
“Woohoo! Your payout of $1,833.60 is on its way!”
Payout ID: pyt_0Nbs7QhNCmEDM8NdUdE0Q
However, two days later, Dodo Payments informed me that after a compliance review, my business was in violation of their Terms of Service/onboarding policies. The reason they gave was “#2 Consulting Services,” even though I was selling digital templates, not consulting services.
They said payment processing and subscriptions were disabled, no new transactions would be accepted, and all recent transactions had been refunded.
Then on April 7, they said they had initiated the refund to the client. But later, they sent a correction saying they were unable to process the refund because the funds from these transactions had already been paid out to my account.
On April 17, I received another email from Dodo Payments saying:
“Ka-ching! Your payout of $1,833.60 is successful!”
Same Payout ID: pyt_0Nbs7QhNCmEDM8NdUdE0Q
But I never received the payment in my bank account.
I sent several emails to their support team and compliance team, but I did not receive any proper response or clear explanation. Then, on April 22, I received another email saying:
“Oops! Your payout of $1,833.60 didn’t go through.”
Status: Failed
Date: 2026-04-03
Payout ID: pyt_0Nbs7QhNCmEDM8NdUdE0Q
This entire experience has been extremely frustrating. First they said the payout was on the way, then they said the transaction was refunded, then they said they could not refund because the payout had already been sent, then they said the payout was successful, and finally they said the payout failed.
The biggest issue is that there is no clear tracking, no proper support, and no reliable communication. I use PayPal, Payoneer, Stripe, and Wise, and I also have a proper US bank account for settlements. I have never faced this level of confusion and lack of response with those platforms.
Based on my experience, I cannot recommend Dodo Payments. If you are running a serious business and need reliable payment processing, payout tracking, and responsive support, be very careful before using this platform.
April 22, 2026
Unprompted review
Reply from Dodo Payments
Hi,
To be clear about what happened here: this was not a misunderstanding or a communication failure on our end.
You onboarded under a digital templates product, which we support. During review, we found that your actual transactions did not match that description, in either context or pricing, and were instead service-based work. Service-based businesses are not supported on Dodo Payments. This is documented in our policies, which you accepted at onboarding.
We did not deboard you for this first violation. We flagged the mismatch, issued a warning, processed the refund, and kept your account active so you could operate within the supported scope. The same violation then occurred again. At that point, we were required to act, and we did.
On the payout: a payout entry is generated automatically as part of the normal processing flow.
When the second violation was confirmed during compliance review, the entry was reversed. That is the system working as intended, not a notification error.
We acknowledge the sequence created confusion, and we are improving how mid-review states are surfaced, but the underlying decision was correct.
The framing that we failed to support your business does not reflect what happened. We supported it through the first violation. We warned you. You repeated the same pattern. The outcome followed from that.
If you build a digital product-only offering with transactions that match the product description, we will review it. Anything that mixes services back in will not pass review, and any future account showing the same pattern will be deboarded faster, not slower.
Team Dodo Payments
The features are buggy.
The features are buggy.
I was using their credit features and found a lot of bugs in it.
I reported them via their Discord support channel and it took around 10 days of back to back conversations to let them accept that it is a bug.
The support via Discord is too slow. The impact is high since they are a payment gateway.
Onboarding process was smooth and payout procedure was also smooth.
Please mark new fetures as beta so that we can stay away from using it.
April 23, 2026
Reply from Dodo Payments
Hi,
Thank you for taking the time to share such detailed feedback.
We are sorry to hear about the experience with the credit features, and we completely understand how frustrating it must have been to go through several days of back and forth before the bug was acknowledged. That is not the standard we want to hold ourselves to, especially for a payment platform.
Your suggestion about marking new features as beta is genuinely valuable and something we are taking seriously internally. It would help set clearer expectations for merchants and allow you to make informed decisions about what to rely on in production.
We are glad to hear that onboarding and payouts have been smooth, and we hope to earn back your confidence as we improve the stability of newer features and our support response times.
If you have any further feedback or run into anything else, please feel free to reach out to us at support@dodopayments.com, and we will make sure it gets the attention it deserves.
Team Dodo Payments
DISGUSTING
DISGUSTING. BANNED MY ACCOUNT WITHOUT ANY PRIOR NOTICE. -0.000 STARS FROM ME. 👎🏻
April 19, 2026
Unprompted review
If you thought paypal was bad
If you thought paypal was bad, you haven't met dodopayments. I created account they approved everything. Including website and docs. I transcacted for less than a month.
I was even given a date April 18th for payout. Three/four days later, I woke up to emails they had refunded everysale_ mind you all were 100% okay. Not a single chargeback, claim or suspicious activity. My score was literally 100% for the 20+ transactions.
I had delivered and paid my suppliers as I waited for the payout.
My emails are handled by AI. No explanation.
At least paypal has the courtesy to ask questions and make you wait 6 months for your funds.
This is worse. Be careful.
[REPLYING TO THE BELOW REPPLY] Then please consider taking the time to approve business before the first checkout-no matter how long. Not to wait and reverse entire $700+ after weeks of activity and few days to payout!!. Sounds very sinister!!. You'll save everyone the headache.
March 26, 2026
Unprompted review
Reply from Dodo Payments
Hi,
We understand this felt frustrating, especially given the timing.
However, the actions taken were not random. Following a compliance review, the business was flagged for copyright-related concerns, which fall outside our platform’s acceptable use. In such cases, we are required to immediately stop processing and reverse recent transactions; this is a standard obligation, not a discretionary action.
It’s also important to clarify that metrics like “no chargebacks” or transaction success don’t override compliance requirements, which operate independently of performance.
We did communicate the reason via email, and the conversation was resolved there. Your account remains active for any compliant use cases going forward.
We genuinely aim to support merchants long-term, but we also have to operate within strict regulatory boundaries.
Team Dodo Payments
Terrible service and unjustified account ban
Very disappointing experience. For two months in a row, payouts were not initiated despite repeated attempts. Eventually, my account was banned without a clear explanation or valid reason. My funds were effectively locked, and support has not responded to my inquiries.
April 14, 2026
Unprompted review
Reply from Dodo Payments
Hi,
We understand this has been frustrating, and we’d like to clarify a few points.
The account action was taken following a compliance review, where the business was identified as operating from an unsupported jurisdiction under our policies. These decisions are based on regulatory and partner requirements and are not made arbitrarily.
Regarding payouts, a payout had already been initiated prior to the account action, and the remaining balance reflected a negative wallet balance, which is why no further payouts were processed.
We did share details via email, but we’re happy to review your case again if needed. Please feel free to reach out to us at support@dodopayments.com.
We appreciate your feedback and are continuously working to improve clarity and communication.
Team Dodo Payments
It’s been a smooth experience with dodo
April 4, 2026
Unprompted review
Reply from Dodo Payments
Hi,
Thank you for the kind words!
Really glad to hear the experience has been smooth for you. That’s exactly what we aim for, so you can focus on running and growing your business without friction.
If you ever need any help or have suggestions, we are always here.
Team Dodo Payments
A Solid product
I’ve been using this product for a while now, and it’s clear there’s a lot of potential here. It’s still growing, but the over all experience has been positive so far. Everything works as expected, and you can tell the team is putting in effort to improve it.
There’s definitely room for a few refinements, but they keep going at this pace, I can see it becoming something really big. Looking forward for future updates.
March 20, 2026
Unprompted review
Reply from Dodo Payments
Hi,
Thank you for the thoughtful feedback!
Really glad to hear the overall experience has been positive and that the effort we put into improving the product is coming through. You are right that there is still room to grow, and that is something we are actively working on every day. Feedback like yours helps us understand where to focus and keeps us motivated to keep pushing.
We are excited about what is ahead and hope to keep earning your trust as we improve. If you ever have specific suggestions, we would love to hear them.
Team Dodo Payments
Better to stay away from Dodo payment and find other alternatives
Honestly didn't expect to write this. But after what happened, I feel like other founders deserve to know.
My account got suspended with the reason "generating NSFW content." My product is an AI video studio, and one of the first things I built was a filter that blocks users from generating NSFW content. So the reason made no sense at all.
What hurt more: they refunded all my active subscribers without telling me. Customers I worked months for and spent real ad money to get just gone. One of the refunds was from my own test account and the money never even came back to my bank.
I reached out through email and Discord trying to understand what happened. Two days of nothing, then a generic reply about "confidentiality obligations" and that they "can't reverse the action." No evidence shown. No real explanation.
When I kept following up on Discord, they blocked me.
Stripe is not work in my country. Dodo felt like the answer. Maybe it works fine for others, but if something goes wrong, even something completely out of your control, there's no one to talk to and nothing you can do about it.
I would suggest to stay away from them.
March 30, 2026
Unprompted review
Reply from Dodo Payments
Hi,
We’d like to clarify a few important points for transparency.
Dodo Payments operates under strict compliance and partner network requirements. In this case, the account action was taken following a risk and compliance review, where the platform was flagged for potential NSFW content generation. These decisions are not made lightly and are based on actual testing, third-party signals, and payment partner requirements, not assumptions.
Regarding refunds, when a business is found to be in violation of policy, we are required to wind down processing and reverse recent transactions. This is a standard risk mitigation step across all Merchant of Record providers, and not something we can selectively override.
On communication - we did respond via email. However, certain details cannot be shared publicly due to compliance and partner confidentiality obligations, which are standard across the payments industry.
We also want to clarify that:
1. Refunds are issued back to the original payment method, and timelines depend on the customer’s bank
2. Test transactions follow the same refund flow as live transactions
We understand that this may not have been the outcome you expected. However, these actions are taken to ensure platform integrity and compliance with global payment regulations.
If you choose to build a new product that aligns with our policies, you’re welcome to apply again, and our team will review it independently.
Wishing you the best moving forward.
Team Dodo Payments
They blocked account right before…
They blocked account right before payouts without any explanation. They collect taxes but when I asked for proof of payment they did not have anything. They are scammers, collecting tax money and not paying it to the respective authorities. The never replied to my support query. RUN!!!
March 1, 2026
Unprompted review
Reply from Dodo Payments
Hi,
We take allegations like this very seriously, and we’d like to clarify a few important points.
Account actions - including suspensions - are only taken following a compliance and risk review, in line with our policies and payment partner requirements. These decisions are not arbitrary and are communicated via email with the relevant reason.
Regarding payouts, in certain cases (such as elevated risk, disputes, or policy violations), funds may be placed under a mandatory hold period as required by card networks. This is a standard industry practice and not unique to Dodo Payments.
On taxes - as a Merchant of Record, we collect and remit applicable taxes directly to the relevant authorities. This is handled as part of our regulated obligations. Tax remittance is not something we withhold or misuse.
We also want to clarify that our support team does respond to all queries, though response times may vary depending on the complexity of the case and the need for internal review.
Team Dodo Payments
Easy to USE
Dodo is simple, reliable, and easy to use.
payments go through smoothly, and I like how they handle everything. Solid platform for selling globally.
we'd be integrating dodo with our products as soon as they go live
GO DODO
March 24, 2026
Reply from Dodo Payments
Hi,
Thank you for the energy, we love it!
Really glad to hear the platform has been simple, reliable and smooth for you. Helping businesses sell globally without the usual friction is exactly what we are here for, and we are excited to support your upcoming products when they go live.
If you ever need any help, we are always here.
Team Dodo Payments
They charged me TWICE when I bought a…
They charged me TWICE when I bought a service and then started ghosting me. I've been trying to resolve this issue, but the workers keep on ghosting my emails. I've tried for over a month and sent countless emails. I would never use this company again and will warn others about this. Please don't use this company in any way!!!
0/10 stars. EXTREMELY BAD
March 11, 2026
Unprompted review
Reply from Dodo Payments
Hi,
We’re really sorry to hear about your experience; that’s definitely not the standard we aim to deliver.
From what you’ve described, this sounds like a duplicate charge or authorisation issue, which can sometimes happen due to bank retries or temporary holds. In many cases, one of the charges is automatically reversed by the bank within a few days.
That said, being unable to get a timely response is not acceptable, and we take that seriously.
We’d like to resolve this for you as quickly as possible. Since we can’t identify your account from this review, please reach out to us at support@dodopayments.com with your transaction details.
We’ll:
1. Investigate both charges in detail
2. Confirm refund status or initiate one if needed
3. Ensure you get a clear resolution
We appreciate you bringing this up and would value the chance to make things right.
Team Dodo Payments
Started off okay
Started off okay, but quickly ran into issues with delayed transactions. Customer support was unhelpful and took too long to reply. Overall, not a reliable payment solution.
March 23, 2026
Unprompted review
Reply from Dodo Payments
Hi,
Thanks for sharing your experience - we’re sorry to hear things didn’t go smoothly after the initial setup.
Delayed transactions can sometimes occur due to bank processing times, payment method checks, or risk reviews, but we understand how important reliability is when you’re running a business.
On support - we hear you. We’re actively working on improving response times and resolution quality, especially in cases where delays impact your operations.
If you’re open to it, we’d really like to take another look at your case and understand what went wrong. Please reach out to us at support@dodopayments.com with your account details, and we’ll prioritise it.
Appreciate the feedback - it helps us improve.
Team Dodo Payments
Payments got stuck without any clear…
Payments got stuck without any clear reason, and support was slow to respond. It felt unreliable, especially when dealing with important transactions. I wouldn’t trust it again.
March 23, 2026
Unprompted review
Reply from Dodo Payments
Hi,
We’re sorry to hear about your experience - we understand how critical it is for payments to go through smoothly.
In some cases, payments may be temporarily held due to bank processing delays, risk checks, or compliance reviews, which are required to ensure transaction safety. That said, we recognise that a lack of clarity around this can be frustrating.
We also acknowledge your feedback on support response times. This is an area we’re actively improving to ensure faster and clearer communication.
We’d really appreciate the opportunity to review your specific case and provide more context. Please reach out to us at support@dodopayments.com with your details, and we’ll prioritise it.
Thank you for your feedback; it helps us improve.
Team Dodo Payments
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