Jones & Chapman Reviews 64

Communication was awful. We put an offer in on a house and waited days to hear back. The whole time they did not mention another vendor offering. I had spoke to them in between to see what was taking so long to hear. Then said we’d been outbid. No mention of any other offers. Not really apologetic and couldn’t care less.

PLEASE DON'T USE THEM, they are rubbish. This Allerton road office are about as a useful as a chocolate fire guard. They rarely answer their telephone and when you leave a message they never get back to you, the same with emails, they never even acknowledged my email when I cancelled my contract with them. Most of the viewers that I had told me they had terrible trouble trying to get through to them,some of them had to go down physically to the office. I had to take over the viewings of my late mother's house after the first three they did on my behalf because the alarm system went off. On the 3rd occasion the back door to the property was left open and the door to the garden was open.

Well I would like to say I'm shocked to see such bad score but after the phone call Ov just had im not. Rented a property back in 2016 was in a round about way warmed the landlord was a difficult man but wanted our kids to go the local school and that's all that was available we stuck it out for 8 years. The house falling apart around us and the landlord fixing NOTHING. So we left once our kids education was complete in Jan 2024. Then began the second war. The war with J&C trying to get my nearly £1500 deposit back is impossible. Being told I had to contact TDS for them to say not J&C have it now they are saying unless I can get a letter from Lucifer to say we can have it they wont give us it as they never managed the property. Well the guy could be dead for all I know as I have no contact details for his as he changed them over the years and never gave them to me. So now I got to court just what I need right now

Firstly i want to begin with how wonderful my experience with Jones and Chapman Allerton road was, from start to finish was excellent. The staff are fantastic, extremely helpful and always respond efficiently to my calls and emails. Massive thanks to Mike, Kai and Isabella all 3 of the staff members are a true credit to the team. Highly recommend this branch 100% five star service.
Jenni O'Connell

Left multiple messages on Rightmove asking to be emailed about a property because I work nights and can't be called during the day. Haven't bothered to respond.

Very poor service from Allerton branch in Liverpool. Hardly any viewings then some couldnt get into house despite having being told about Key safe. Found buyer myself. Rude about flat always wanted to reduce. When finally did the deal lied about including furniture on final offer. Very dissatisfied with service no information regarding what was happening -Jess and Andrea in office incompetent. On the market (know it was quite tough times) for 18 months
Do not recommend -very difficult to get on phone hardly ever rang back. Did really very little for the fee. Use anyone esle !

Could not sing their praises enough! Big shout out to Rebecca and Sue from Jones & Chapman Prenton office who helped me with both the sale of my property and a purchase. They both jumped through hoops to get everything across the line and were always happy to help from beginning to end. They really helped during such a stressful! Thank you, thank you, thank you from Sara and Betty xx

The worst experience

Have just bought a house and am absolutely appalled with the service received from Jones and Chapman Moreton & Greasby. Unprofessional, rude and miserable staff. Have had to take this complaint to a Solicitors because they just didn't care about the severity of the inconvenience caused on handover day. Would now never sell a house with them nor would I want to purchase one up for sale with them.

I wish I could give less than one star. Jones Chapman Allerton Road - what a mess. Consistently lieing to me, getting things wrong, overcharging me, telling lies to the tenant, not following through with what they have said. They say 'I will ensure this will be sent over now' then radio silence for 5 days. This has been much more hard work than managing the property myself. Avoid at all costs.

Claire and the team at Little Sutton made us feel at ease and we’re welcoming at all times They are professional and helpful A huge thank you to Jones & Chapman Little Sutton

I started the process of buying a property and was using Jones and Chapman as a Mortgage Broker. They charge a lot more than other people (£600 +£99 admin fee) but felt it was worthwhile as they were knowledgeable and it was my first time buying.

The agent did liaise with the estate agent I was putting in an offer for but didn't really negotiate on my behalf, just went in with the asking price - which I certainly could have done myself and probably cost me more money.

It came to locking in the mortgage after the offer was accepted and I was about to go into the office when the agent began to tell me everything else I needed, which was life insurance and income protection. When I said I will source these myself when needed (lets not forget my mortgage wasn't even secured at this time let alone had the keys) I was told 'you need a broker for these'. Which is 100% not the truth. I have had these before so I knew I was being lied to. Knowing this my trust in them had gone and it was clear this was where they tried to make some commission - as if the £700 they were making from being my broker wasn't enough.

As a person with no dependents I politely declined life insurance and said this was something id explore further down the line, I was then told word for word 'sure, just die and leave all of your debt to your family.' Absolutely disgusting way to try and guilt someone into buying something that isn't required when purchasing a home so they can get your commission. As a first time buyer this felt like I was being taken advantage of.

I cancelled my next meeting with them and never heard back. You are literally a walking money sign to these agents. Go to a local broker who you feel you can trust

Here's a review you can use:

I am extremely disappointed with Sequence Letting Agency (Jones & Chapman letting subsidiary).
Since moving into the property, I have faced numerous issues including dampness, poor heating, and low water pressure. These problems were first reported in November 2024, but despite my repeated attempts to get them resolved, the issues still persist due to their unprofessional and untimely responses.

The property has become uninhabitable, and I have had to serve notice on the lease. However, Sequence is now demanding that I pay all bills until they find a new tenant, despite the 12-month contract. This is completely unacceptable.

I strongly advise against putting your trust in Sequence. Their poor communication and lack of professionalism have made this experience incredibly frustrating.

All bad reviews not surprised!

I have had a frustrating experience with the lettings department in the Prenton branch due to poor communication and a lack of professionalism. Emails are frequently ignored or followed up, and important information is not forwarded as it should be. The team seems disorganized and unresponsive, failing to follow up on queries in a timely manner. The overall customer service has been lackluster, with little effort to keep tenants or landlords informed. A more proactive and efficient approach is desperately needed to improve the quality of service. Unfortunately, based on my experience I would not recommend dealing with this department.

All rude staff aswel!

One star is too much for this agency. Constantly asking to view houses and get no reply or get told the property isn’t open for viewing yet but then it’s taken a day later. Very unfair towards clients. Rude on the phone with a can’t be bothered attitude. Home owners, please stop using this agency!

I used the Allerton Branch to handle the sale of a property. From the offset, the service was poor. The ladies in the office were clueless, unhelpful and lacked professionalism.
Their handling of the sale was by far the worst I have experienced as an experienced Landlord. Save your money - avoid at all costs.

I have recently rented an apartment from Jones & Chapman and the service has been non existent!

Other than their interest in securing monies I have moved into a property that is dirty, has issues with various repairs that I was asked "did you not notice that during the viewing".

The viewing itself was shambolic as had been there less than a minute when was asked "do you want to go ahead today?!".

I don't know where any of the meters are or the bins!

I have been told that issues were being escalated to the landlord well over a week ago!

Please avoid them at all costs or specifically the Birkenhead branch! They should be ashamed of themselves!!!!

I have used the services of Jones and Chapman Allerton, Liverpool for more than 10 years. They have helped me to buy, sell and remortgage my homes during that time. Excellent service. Always answered my queries promptly, in person, by phone or email. Carried out market research information to provide me with up-to-date, value for money information. Extremely knowledgeable and very polite.

Bebington branch.
Went to view a property with Jones and Chapman at a prearranged time to have the door shut in my face as agent had other viewers. Attempts to escalate to senior managers met with resistance
Poor communication and customer service
Reluctant to return.

We were constantly in contact with Simon, who is now in the Greasby branch. Among all we have met in the sector, we felt that he genuinely wanted the best for both the buyer and the seller, rather than just completing a sale. It would be really great if we meet more of those who are as him in this sector.

I enquired about a property for sale via right move, I enquired again and again and got no reply, I then saw on the website the property had been reduced and called but they were permanently busy. I got through today to be told its now sold and when I mentioned the issue with right move they suggested I could have emailed them directly. So If you are a seller be warned, emails from prospective buyers appear to go missing and as a result you may then be wrongly told there is no interest and be advised to reduce the price, so by going with them you may receive less than you should . Buyer or rather seller beware