I try to use Smartbox gift but honestly very confusing system. Voucher process not clear and many options showing but when I try book, mostly not available. Customer support also slow reply, I wait ma... See more
Company replied
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Hotel reception staff were helpful and efficient. The room was comfortable & spacious. The on-site restaurant had tasty food (reservation was needed). On the down side, the saunas were not unisex s... See more
I am writing this from the USA and I am appalled by the lack of professionalism. I paid for a physical gift box with Chronopost Express shipping to ensure delivery by today. Not only... See more
Company replied
Dear sirs! Thank you for your very nice service and huge variety of opportunities and options. We used it to make nice present to my cousinn and his wife. In addition it is very convenient to make th... See more
Company details
Written by the company
Petite parenthèse ou moment d’exception, le cadeau à vivre n’est-il pas le plus beau des cadeaux ? Smartbox, N°1 du coffret-cadeau d’expérience en Europe, a sélectionné pour vous plus de 180 000 expériences uniques pour des souvenirs inoubliables. OFFREZ LE CADEAU À VIVRE !
Contact info
United Kingdom
- smartbox.com/fr
Simple et instructif
March 7, 2026
Unprompted review
simple precis et rapide
March 16, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Que du marketing
Pas de catalogue produit
Tout sur internet
Publicitaire mensongère sur les destinations
Que du marketing
March 4, 2026
Reply from Smartbox France
Bonjour,
Merci beaucoup pour votre message ! Nous sommes désolés si tout ne s’est pas passé comme prévu et notre équipe est là pour vous aider.
Si vous avez besoin d’aide, n’hésitez pas à contacter notre Service Client ici: info@smartbox.com.
Pour gagner du temps, pensez à ajouter un petit résumé de votre demande et votre numéro de coffret ou de commande.
On est toujours ravis de pouvoir vous aider à retrouver le chemin de votre prochaine aventure.
Merci d’avoir pris le temps de partager votre avis. On espère vous offrir une meilleure expérience à l’avenir.
L’équipe Service Client Smartbox
Some rules need flexibility
Hotel reception staff were helpful and efficient. The room was comfortable & spacious. The on-site restaurant had tasty food (reservation was needed).
On the down side, the saunas were not unisex so it was not possible to be there with my husband (it was for our wedding anniversary & Valentine's Day).
Also, some noise could be heard during the night (like doors closing).
February 14, 2026
Unprompted review
Belle séance de massage.
February 5, 2026
Unprompted review
Good idea for a gift and there is a…
Good idea for a gift and there is a wide choice of experiences. However, booking can be a bit of a hassle and availability is limited for some partners. The experience itself was fine, but the process could definitely be improved.
November 9, 2025
Unprompted review
Reply from Smartbox France
Hi there,
Thanks so much for your message! We're sorry if something didn’t go as expected and we're here to help make it right.
If you need support with anything, feel free to reach out to our Customer Service team at info@smartbox.com. To speed things up, it helps if you include a quick summary of your request and your voucher or order number (if you have it).
We’re always happy to help and excited to get you back on track to your next great experience.
Thanks for taking the time to share your feedback. We truly value your experience and hope we can turn things around next time.
Your Smartbox Customer Service Team
Totally misleading and disappointing.
Every time we get a smartbox as a gift we go "oh no"! Nothing corresponds to what you are meant to be entitled to. For example: Our last box was "3 days 2 nights in Europe with or withour beakfast". On the site either we had to pay alot extra for even a hotel in France or either no options were given, e.g. in Spain. We will end up changing it like the last one, for a dinner or a massge!! Very disappointing indeed!
January 16, 2026
Unprompted review
Reply from Smartbox France
Hi there,
Thanks so much for your message! We're sorry if something didn’t go as expected and we're here to help make it right.
If you need support with anything, feel free to reach out to our Customer Service team at info@smartbox.com. To speed things up, it helps if you include a quick summary of your request and your voucher or order number (if you have it).
We’re always happy to help and excited to get you back on track to your next great experience.
Thanks for taking the time to share your feedback. We truly value your experience and hope we can turn things around next time.
Your Smartbox Customer Service Team
Kudos on the world class support and…
Kudos on the world class support and the ton of variety. Even from afar, the gifting felt legit and meaningful and real, despite the miles. Everything was ironed out and purposeful, I see big things on the way for this team.
January 7, 2026
Unprompted review
tb.tb.tb.tb.
January 1, 2026
Super simple merci
December 7, 2025
Simple et efficace!
December 14, 2025
Reply from Smartbox France
Cher(e) Client(e),
Merci beaucoup pour votre commentaire! Nous sommes ravis d’apprendre que vous profitez pleinement de votre expérience Smartbox. Votre satisfaction est très importante pour nous et nous espérons que vous continuerez à vivre des moments inoubliables grâce à nos expériences.
N’hésitez pas à nous contacter si vous avez besoin d’aide !
Cordialement,
Service Client Smartbox
Super massage
December 10, 2025
Unprompted review
shame on them
December 10, 2025
Reply from Smartbox France
Bonjour,
Merci beaucoup pour votre message ! Nous sommes désolés si tout ne s’est pas passé comme prévu et notre équipe est là pour vous aider.
Si vous avez besoin d’aide, n’hésitez pas à contacter notre Service Client ici: info@smartbox.com.
Pour gagner du temps, pensez à ajouter un petit résumé de votre demande et votre numéro de coffret ou de commande.
On est toujours ravis de pouvoir vous aider à retrouver le chemin de votre prochaine aventure.
Merci d’avoir pris le temps de partager votre avis. On espère vous offrir une meilleure expérience à l’avenir.
L’équipe Service Client Smartbox
Reply from Smartbox France
Bonjour,
Merci beaucoup pour votre message ! Nous sommes désolés si tout ne s’est pas passé comme prévu et notre équipe est là pour vous aider.
Si vous avez besoin d’aide, n’hésitez pas à contacter notre Service Client ici: info@smartbox.com.
Pour gagner du temps, pensez à ajouter un petit résumé de votre demande et votre numéro de coffret ou de commande.
On est toujours ravis de pouvoir vous aider à retrouver le chemin de votre prochaine aventure.
Merci d’avoir pris le temps de partager votre avis. On espère vous offrir une meilleure expérience à l’avenir.
L’équipe Service Client Smartbox
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