SARAH EXPRESS Reviews 2

Reply from SARAH EXPRESS

May 6, 2026

Hi Stanley, thank you for your honest feedback and for taking the time to share your experience. We're glad you love the shoes! We sincerely apologize for the color discrepancy — this has been noted and we are working to improve our order accuracy to ensure this does not happen to our customers in the future. We truly value your input as it helps us serve you better.

Reply from SARAH EXPRESS

Updated Dec 24, 2025

Dear Valerie,

Thank you for contacting us regarding your order #SX1009. We sincerely apologize for any concern this may have caused.

Upon reviewing your order status, we can confirm that your package was successfully delivered on December 23rd, 2025 at 10:21 AM US time. The delivery was completed by your local carrier as scheduled.

Tracking Details:

Reference Number: #SX1009
Primary Tracking: CJPBDE1I2I50053Y0
Tracking Portal: https://www.sarahexpress.com/apps/17TRACK?nums=CJPBDE1121500535YQ
Last-Mile Carrier Tracking: https://www.17track.net/?nums=YWORD010141495574
We kindly ask that you check the following locations where your package may have been placed:

Your front door, porch, or designated delivery area
Mailbox or parcel locker
Any secure location specified in your delivery preferences
With neighbors or household members who may have received the package on your behalf
Should you be unable to locate your package after checking these areas, please contact us immediately at your earliest convenience. We are committed to ensuring you receive your order and will work diligently to resolve this matter.

We appreciate your patience and understanding.

Warm regards,

Sarah Express Customer Care Team