Great communication and service. The watch winder is a perfect gift for my husband who has MND and can no longer walk to keep it going.
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A really great storage case for my watches (5*) but the service was very poor. I waited several weeks with no notifications at all and only when I gave a deadline after which I would cancel the order... See more
Sorry for my lack of acceptable French! I think this product is both stylish and very professional. It works very well for my Tag Heuer and the one element I believe is so very important is the sile... See more
The order was supposedly shipped. I never got it. They use a carrier that leaves an expensive order at your door without double-checking if you got it. Beware. Update: After I emailed the store agai... See more
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Contact info
carrer lapant 386, 08025, barcelona, Spain
- +34 697 75 82 30
- contact@atelier-cohen-dubois.com
- atelier-cohen-dubois.com
4.2
Great
326 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically takes over 1 month to reply
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Great communication and service
Great communication and service. The watch winder is a perfect gift for my husband who has MND and can no longer walk to keep it going.
April 27, 2026
Unprompted review
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Great product, terrible service.
A really great storage case for my watches (5*) but the service was very poor. I waited several weeks with no notifications at all and only when I gave a deadline after which I would cancel the order was any action forthcoming and my purchase delivered!
A shame, but the service was 1* !
March 7, 2026
Broken - CS is terrible never again.
Broken Alibaba resold junk. Original item was different than description, replacement arrived broken. 20 emails back and forth over three months, service is horrible.
March 1, 2026
Unprompted review
Reply from Atelier Cohen Dubois
Hello,
We are truly sorry for your experience and the issues you encountered with your order.
We have tried to contact you several times in order to resolve the situation, including offering a refund, but unfortunately we have not received any response from your side.
We would really like to find a solution that satisfies you, so please get back in touch with us at your earliest convenience.
Thank you for your understanding.
Kind regards,
Fabian
Atelier-Cohen-Dubois
High quality and luxurious gifts
High quality and luxurious watch winder. Amazing gift for watch lovers!
March 3, 2026
Unprompted review
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Everything went well
Everything went well. I struggled finding the tracking of my package in the beginning and asked for help. The company responded, with a human, not a bot or AI. He was polite and very helpful and finally, everything was good. I got my order and I am happy with it. Precisely what I was looking for. Good product, good service! Keep up the good work!
January 26, 2026
Unprompted review
pure quality
I have been in the jewellery trade for many many years and have come across some very expensive watch winders in my time but I do have to say the one that I bought is fantastic and the quality is so so good. pound four pound this is the best watch winder I have seen. if I had a jewellery shop I would want to stock a range of these watch winders. from ordering to it being delivered was first rate.
January 6, 2026
Unprompted review
Superb product
December 9, 2025
Unprompted review
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Stylish and professional
Sorry for my lack of acceptable French! I think this product is both stylish and very professional. It works very well for my Tag Heuer and the one element I believe is so very important is the silent operation! Merci, Atelier Cohen-Dubois, I am grateful for your product and the good delivery.
November 24, 2025
Unprompted review
Top quality automatic watch winder
A very fine watch winder at a great price.
Excellent service from Atelier Cohen Dubois, with good communication & fast delivery.
Highly recommended!
November 10, 2025
Unprompted review
Delivery a lot longer than quoted…
Delivery a lot longer than quoted slight marks on watch winder would not order again
November 6, 2025
Unprompted review
Excellent product safely delivered.
October 7, 2025
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There was a small issue with my first…
There was a small issue with my first delivery, but the support team fixed it right away and sent a replacement. They were polite, fast, and truly customer-oriented. Very impressive service.
September 26, 2025
Unprompted review
chinese quality and servide awful
October 2, 2025
Unprompted review
Reply from Atelier Cohen Dubois
Hello,
I’m really sorry to read this and to learn about your disappointment.
This is clearly not the experience we want our customers to have. When issues occur, we always encourage our customers to contact us directly so we can find a solution, which in most cases results in a refund or replacement. If you have already reached out to us, a solution has likely been put in place.
If this is not yet the case, please let me know and I will personally take care of resolving the situation as quickly as possible.
Again, I’m truly sorry for your experience and remain at your disposal.
Kind regards,
Atelier-Cohen-Dubois
Top Quality and fast shipment !
Top Quality and fast shipment !! Very happy about this order.
September 4, 2025
Unprompted review
Incroyable !
September 13, 2025
Unprompted review
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Excellent Customer Service
I bought a Byzantine Red series 2 watch winder and after about 8 months one of the watch holders broke. I contacted Atelier-Cohen-Dubois for a replacement and Fabian arranged for a free replacement to be despatched.he kept us informed of updates and shipping information etc and we couldn’t be more pleased with the excellent customer service.
August 20, 2025
Unprompted review
Great Service And Product
I ordered a watch winder and it was delivered safely,well packaged and on time. I was kept up yo date with the progress of the shipment. Great watch winder and quality case
August 15, 2025
Unprompted review
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