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Recent reviews

Merlyn Johnson

Merlyn Johnson

Rated 2 out of 5 stars

Good security system, but extremely disappointed with the lack of transparent pricing I recently had Verisure installed after experiencing a frightening security incident at my home. I paid £746 upfront and £50.60 per month. Shortly afterwards, I was shown another Verisure quotation for a substantially comparable package at £349 upfront and £45.70 per month. That quotation specifically stated that the discounted offer had been secured through Verisure Head Office. I raised this with the installer and then escalated it to the Directors’ Office. My concern wasn’t simply “someone else got a better deal”. I asked Verisure to explain what equipment justified the almost £400 difference and how their pricing works. Their response confirmed that prices can vary according to promotions, campaigns, sales initiatives and the sales channel through which the customer was acquired, but they would not provide an itemised explanation demonstrating why my particular system cost so much more. That is what I find disappointing. For something as important as home security, I believe pricing should be much more transparent. Customers shouldn’t feel that the amount they pay depends on which salesperson they get, what promotion that person has access to, or how good they are at negotiating. This is especially uncomfortable when customers often approach security companies immediately after frightening incidents and may understandably be more focused on protecting their homes than haggling over hundreds of pounds. I have decided to keep the system because I need the security and protection, but I think prospective customers should know this before signing: Ask what discounts are available. Ask about Head Office offers. Get an itemised quotation. And negotiate the price before signing. My criticism isn’t of the concept of the security system — it’s the lack of transparency and consistency around the pricing process that has left me extremely disappointed.

Pallabi Singha

Pallabi Singha

Rated 1 out of 5 stars

**Concern about CID/device issue — can FundingPips please clarify?** I’m a small-funded trader trying to build something good for my family, and I joined FundingPips because I trusted the company. I recently learned about cases involving CID/device breaches, and it made me concerned about my own situation. Before I purchased my FundingPips account, a friend who is also a FundingPips trader had used the same device. Unfortunately, his account was later breached. After that, I started using the same device for trading my own personal FundingPips account. At that time, I had absolutely no idea that the previous use of the device by another trader could potentially create a CID/device issue. As soon as I became aware of this possibility, I immediately stopped using that device and moved my trading to a completely fresh device. I have not used the old device since. I have never shared my account or credentials with anyone, and I have not intentionally tried to bypass any FundingPips rules. I would really appreciate it if someone from FundingPips could clarify: **Could my account be banned or considered in breach simply because I previously traded from a device that had been used by another FundingPips trader whose account was later breached?** I genuinely want to follow the rules and avoid any issues in the future. This account means a lot to me because I’m trying to build something positive for my family. I would really appreciate an official response from FundingPips so I know where I stand. Thank you.