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Recent reviews

Libby May Carl

Libby May Carl

Rated 1 out of 5 stars

⚠️ PLEASE THINK VERY CAREFULLY BEFORE PURCHASING FROM SUPREME AUCTIONS, SHEFFIELD ⚠️ I am extremely disappointed with my experience with Supreme Auctions in Sheffield and, based on what happened to me, I would strongly advise potential customers to be extremely cautious before bidding or purchasing anything from them. I purchased an 8ft x 6ft metal shed and two hoovers through their auction. The items displayed online gave the impression that I would be receiving the products shown in the photographs and described in the listings. Unfortunately, what I actually received was completely different from what I reasonably expected based on the listings. The biggest issue was the metal shed. I was told that the shed was too large and heavy to collect myself and that I would therefore need to pay for delivery. I paid £192 for delivery alone, which is a significant amount of money. When the shed eventually arrived, it was not the correct model shown/advertised, and, even more concerning, a substantial amount of the shed was missing. As a result, the shed is completely unusable and cannot be assembled as intended. The two hoovers I purchased were also in an unacceptable condition. Both were broken and not fit for purpose, and in my opinion were more suitable for the scrapyard than for someone who had paid money expecting functioning items. In total, I paid £105 for the shed, £20 each for the two hoovers, plus the £192 delivery charge. That is already £337, before even taking into account the additional seller fees and VAT. I contacted Supreme Auctions and completed their complaints process because I wanted the matter addressed properly. Unfortunately, the response I received was essentially an automated reply referring me back to the small print and stating that parts could be missing. I find this extremely frustrating. If an item is advertised with photographs and a description, customers should be able to have confidence that the item they are purchasing bears a reasonable resemblance to what has been advertised. Receiving an incomplete, incorrect and unusable item after paying a substantial delivery charge is simply not acceptable from my perspective. What makes this experience even more disappointing is that I feel I was given no meaningful resolution after raising my concerns. I appreciate that auction purchases can involve terms and conditions, but customers should still be able to expect accurate descriptions and photographs and should not be left with products that are effectively unusable. I am therefore sharing my experience to warn other potential buyers to carry out their own checks, read every term and condition extremely carefully, and consider the risks before purchasing. For me, this has been an extremely costly and frustrating experience. I have paid hundreds of pounds and have been left with a shed that I cannot use, two broken hoovers, and a very substantial delivery bill. Based on my personal experience, I would not purchase from Supreme Auctions again and I would strongly urge anyone considering using them to proceed with extreme caution. I sincerely hope that this review prevents somebody else from experiencing the same problems. Having read the response from supreme auctions which is pretty poor to say they take money from you and do not take any action to receive goods back knowing full well the items they sell are not as shown on the box’s or there are lots missing! Over £300 spent on this company and no liability taken!!!! Please DO NOT buy from them they are scammers 100%!!!! Now they are £300 up and do not wish to deal with my complaint as such or give me any money back this company needs to be shut down as many people will just receive broken, insufficient and port products - you can’t sell a shed with the image of the product you are selling when you receive it and it’s completely different with 5 big parts missing. Total scammers!!!